Vision Marketplace Reviews 

225
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Cheap Quality That Made My Eyes Sick Worst contact lenses I’ve ever bought. They caused a severe corneal infection and extreme light sensitivity. I couldn’t even open my eyes properly and had t... See more

Rated 1 out of 5 stars

Unless you've purchased contacts somewhere else before actually getting the same ones here as they recommend, it's basically a hit or miss! You're taking a gamble if you order for the 1st time with th... See more

Rated 5 out of 5 stars

by the way, i took lenses with correction: i didn't feel at ease with it and asked Alex to change it to normal ones. He always kept reply me very fast just by emails and i did the echange with send... See more

Rated 1 out of 5 stars

My order was shipped out on 11/29/2017. It has been at ISC New York since midnight 12/8/2017 with no update yet. I'm pretty disappointed with my experience, especially since I've spent 100+. I'll... See more

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Company details

  1. Health & Medical

Information provided by various external sources

Vision Marketplace was founded in 2009 and is the most easy, convenient and affordable way to purchase your contact lenses, eyeglasses and sunglasses online.


Contact info

2.1

Poor

TrustScore 2 out of 5

225 reviews

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2.1

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(225)

4 reviews in the last 12 months

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Rated 4 out of 5 stars

I bought Solotica lenses there a few …

I bought Solotica lenses there a few months ago. They came after quite a long time (almost one month from as far as I remember), but I wasn’t in a hurry or anything. Once I wrote to the company and Alex answered me the next day. So no communication issues.
One of the lenses was fine, but the other one was a little bit uncomfortable to wear since the very beginning, I don’t know why. I wore them anyway however they are not comfortable lenses and certainly not good for a year. After few months they lost they colour (I have dark brown eyes and I picked Hidrocor Crystal).

December 27, 2017
Unprompted review
Rated 1 out of 5 stars

This is the first and last time i order …

This is the first and last time i order from this company. I ordered for a look and to review with my 12k followers, I ordered contacts Friday morning at 5am. Although I understand the holidays I ordered with no prescription, and paid almost 40 extra bucks for shipping for express delivery, only to find today that my contacts will not be delivered until after New Years! When I expected them before. The express shipping charge is a SCAM! Period— i also strongly believe the company falsely placed good reviews

December 27, 2017
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello Jose,
Please note that the 3-4 days delivery time refers to business days (Monday-Friday) and does not include weekends or public holidays.
Also please note that our time zone is several hours ahead of US time so when the order was placed it was already Friday afternoon in our country.
Our shipping department is closed on weekends and also December 25-26 was a public holiday in our country.
All orders placed during this period were processed and shipped on Wednesday, December 27.
The delivery date of January 2 which DHL estimates on their tracking page is within the 3-4 business days delivery estimate we give on our website.
Thank you for your understanding.

Rated 5 out of 5 stars

Very satisfied customer - Usman

Great service. Always stick to delivery times. Any queries and they are happy to assist. Been ordering for a while and never had any issues. Very satisfied customer. Will continue ordering. Usman.

December 26, 2017
Unprompted review
Rated 5 out of 5 stars

Great website, great products, great customer service

I started to use this website a couple of years ago when I've bought a pair of Solotica contact lenses and since then I kept going on purchasing my lenses from here; I think their prices are quite cheap, even standard shipping is quick and so far I've never had to pay useless cutstoms taxes ( buying from other websites it was normal for me to pay each time 30 extra euros because of this taxes).
Recently I've also bought a pair of eyeglasses, they haven't arrived yet but normally the items are delivred perfectly in time.
Last but not least, this website can boast an excellent, quick and kind customer service: they helped me twice in a very short time satisfying completely my requests/doubts/questions.
I must say I'm very satisfied and I will definitely keep on buying from them and I recommend it to anyone.

December 25, 2017
Unprompted review
Rated 5 out of 5 stars

Thank You !!

Hey , there
I Love Solotica lenses . Very natural and comfortable !! Alex is wonderful to work with ! I order few times for the last 4 years ! In the beginning ( when i did't know the company ) i was little nervous when i asked i question about my order Alex sometimes did not respond right the way . - BUT SERIOUSLY it's a different in the hours time !! 2 times my orders took little longer to come to USA ! But this is ONLY Post service problems ! Alex & Vision Marketplase compony is 100% RELIABLE ! That WAY i keep ordering from him ! And recommended the lenses & company to my sister from London . ( She is very satisfied too) I highly recommended Vision Marketplace ! Only a little patience . Thank you again ! Lot of LOVE

December 24, 2017
Unprompted review
Rated 3 out of 5 stars

Good customer service

I ordered contacts on December 6th I received them December 21st. I just got my contacts in and they appeared clear in the containers but on they do show up a little more blue but still very white and not what I was expecting! The company did contact me back and are being very generous about the situitation and I’m pleased with the customer service at this point.

December 21, 2017
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello Mercedes,
Thank you for your review.
Solotica Hidrocor Ice lenses look whiteish in their vials, that's normal.
When you wear the lenses they will give a blueish grey result but please note that the exact result you get depends on your natural eye color and not just on the lens itself.
Solotica Hidrocor lenses are the most opaque from the Solotica line and so they give a very light result.
The overall look is also affected by other factors such as hair color, skin color, make up etc.

All our lenses are authentic and we get them straight from the manufacturer in Brazil.
We are one of the very few online stores that are authorized Solotica sellers.
Please refer to the official confirmation from the manufacturer available on our website:
https://www.visionmarketplace.com/authorized-solotica-distributor/
Anyone who wishes can also verify this by contacting the manufacturer directly.

Rated 5 out of 5 stars

My contacts came on time.

My contacts came on time.. I recommend these contacts to anyone they was very professional I was able to track my item and I will be ordering from Vision Marketplace again thank you so much Vision Marketplace.. I also live in the US and I had no problems..

December 16, 2017
Unprompted review
Rated 1 out of 5 stars

Do not buy from this website

Okay..if you live in the U.S order from lensme.com you pay like 15$ extra but you get the contacts in the stated time. I ordered two pairs of contacts on 12/6/2017, they shipped out two days later on 12/8/2017. Today is 12/14/2017 and the email I received from “Alex” says that it’s in the process of ore shipping ?.. this website is only good if you don’t live in the U.S...I emailed this unprofessional business today and demanded a refund so I can get the contacts from the other website before Christmas arrives. Overall my experience with this trash website ridiculously sucked. Never again....update:even going off of what they told me..on 12/8/2017 my order was shipped so when 12/22/2017 arrives and I still don’t have my contacts we’ll see who’s been fair.

December 14, 2017
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello,
Solotica lenses are shipped within 48 hours and delivery to the United States with standard shipping takes 10-14 days.
Both the processing and delivery times are available on our website.
Your order was placed on December 6, it was shipped on December 8 and is currently on it's way to you (today is December 14).
We have tried to explain the delivery times several times and as politely as possible but unfortunately you are not even willing to give us a fair chance.
I'm sorry but your review is completely unfair.

Rated 1 out of 5 stars

Slow shipping

My order was shipped out on 11/29/2017. It has been at ISC New York since midnight 12/8/2017 with no update yet. I'm pretty disappointed with my experience, especially since I've spent 100+. I'll update my review once they update the tracking

UPDATE AS OF 12/15/17: My package has been departed from Queens, NY. That took a week, quite ridiculous.

UPDATE 12/16/2017: My package has finally arrived to Los Angeles, CA. Should be arriving 8pm

December 13, 2017
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello,
Thank you for your feedback.
Although most orders are delivered within the estimated delivery times given on our website, postal delays beyond our control can sometimes occur, especially during the Christmas period which is the busiest time of the year for the post office.
Unfortunately such delays are beyond our control.
Thank you for your understanding.

Rated 5 out of 5 stars

This is really the best site that i …

This is really the best site that i have stumbled upon,their customer support is SO GOOD,they answered me in 20 minutes and solved my problem with lenses,not to mention my lenses were shipped in 2 days!People who are writting negative comments are obviously trolls or other cites.I HIGHLY RECOMMEND THIS SITE I DID NOT REGRET IT A BIT

December 12, 2017
Unprompted review
Rated 5 out of 5 stars

I ordered Solotica lenses in Topazio …

I ordered Solotica lenses in Topazio and Quartzo. Paid for express shipping. Bought them Thrusday 12/7,just got them today Monday 12/11. They're legit Solotica and came way way before I thought they would. Only negative thing I can say is I had to sign for them, DHL was the carrier and I just happened to be home at the time they came. So I would have left a 4 star for that since it's a Monday and I'm sure most people work Mondays and I work at night so it's a miracle I was already up, but there's so many fake negative reviews I thought I should post this because I was apprehensive ordering in the first place, but that site seemed the least sketchy.

December 11, 2017
Unprompted review
Rated 5 out of 5 stars

I am very surprised and extremly satisfied !

I am so satisfied with Vision Marketplace i would recommend it to everybody that wants good qualitylenses. I got my lenses very fast with express shipping, it came before the estimated time and i was surprised because if i order lenses here in Norway you would at least wait 3 days +! I got mine from VisionMarketplace within 2 days!!!

The customer service - (I've been in contact with Alex that is incredible) they are so nice and helpful and answers mails even faster then the time i take to write them my questions! I will definently order from them again, from now on Vision Marketplace is my Temple for lenses- #1 ! <3
Thank you so much!

December 8, 2017
Unprompted review
Rated 5 out of 5 stars

Orderd mine 3 days ago and got …

Orderd mine 3 days ago and got them,with express shipping,great customer service,i was so sceptical since i live in Serbia it seemed impossible to receive them,but here i am i got them in perfect timing,im so satisfied

December 7, 2017
Unprompted review
Rated 2 out of 5 stars

i ordered on Nov

i ordered on Nov. 3rd, didnt ship til’ Nov. 6th but now its December 4th and i still have yet to receive them. they dont update their tracking link and email was sent to me asking me to review how the lenses were when i havent even got them yet. i shouldnt have to wait a whole month for my contacts to come. i emailed them asking them where my contacts were since i was getting concerned and they emailed back to me that they will try to locate where my package is. its been a week since i’ve heard from them and nothing.

December 4, 2017
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello Jessica,
Thank you for your review.
As soon as you informed as about the issue and the post office could not locate the package, your order was resent express and you received it two days later.
Perhaps you could consider updating your review.

Rated 2 out of 5 stars

Overall quality of contacts are great

Overall quality of contacts are great and customer service responds in a timely manner. However, it gets two stars because they do not arrive in a timely manner. In addition, I upgraded to express shipping, only to read that even if you purchase express shipping, if the product is not available it will take an additional 2-3 weeks. What a waste of money!

November 29, 2017
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello Tiera,
Thank you for your review.
Please note that Soleko toric lenses are shipped within 2-3 weeks because we have to order and receive the lenses from the overseas manufacturer.
Due to the nature of toric prescriptions, the manufacturer has to manufacture the lenses on demand, which takes some time.
The processing and delivery times are available on the product page and are explained further on our shipping page.
Thank you for your understanding.

Rated 4 out of 5 stars

Let's do this together!

Hello, well I ordered on 11/26/2017 and I received my shipping information 11/27/2017. I am here because I want to help others who are skeptical of this website accompany me through the process of shipment. I am really excited and for your reference here is some information about my order and myself. I have dark( almost black) hair, light olive skin and dark brown eyes. I ordered the Hidrocor graphite contact lenses, which i have heard the new opacity is gorgeous. I will update as soon as I get more information on my shipment!
Updates:
11/28/2017- okay, so it looks like my order was shipped at 1:49 in Cyprus- which is a middle eastern country. The time zone is different in the US and in Cyprus by eight hours which was a little confusing at first. I am now able to track shipping through USPS.
12/09/2017- still no contacts, my order has been saying "in transit to destination" for the past four days.. It is in America, last place they were was in New York. But that was a week ago.
12/12/2017- USPS page says they should arrive today by 8:00 PM.
12/12/2017- Okay, I received my contact lenses today. Upon putting the first contact, I fell in love: the color is so beautiful and natural. Put in the other contact. Wait. Why is it way darker than the other one??? I took a look at the small containers and compared them to one another. They both say grafite. However, it looks like one of the original contact lens was switched with another. I am understandably really upset. These lenses were expensive and I received two different colors. My assumption is that I received a 2016 and 2017 opacity. I have emailed Visionmarketplace to see what they can do about this. I hope I get this fixed, I will update as soon as I receive a reply.
12/14/2017- Okay, so for your reference I posted a picture of my eyes with the different colored contacts on the profile picture you see. I got a response from "Alex" saying that one of the lenses could be flipped inside out. I tried this but it changed nothing. I messaged Alex again and he told me they would send me a new pair. I ordered these lenses with time because I will be going on a winter vacation to Mexico, I expected to have no problem with the lenses. I really appreciate VisionMarketplace.com for offering to get me a new pair, however I really wish they would offer Express shipping because of their mistake (are being sent with standard).
12/14/2017- Okay, I received a reply quite fast. Alex told me that since they were already shipped they could not do express shipping. He said that the post office would most likely hold my package for a couple of weeks. Also he offered me a discount for the inconvenience! I may not receive my contacts on time, but the service is very good. I will most likely be purchasing again from this website if there is no problem with the lenses they send back!

November 28, 2017
Unprompted review
Rated 5 out of 5 stars

My tasteful new eyes

I ordered prescription contacts on the evening of 11/20/17 via PayPal, I received my contact lenses on Friday 11/20/17 the day after Thanksgiving in United States (California), and I also received free shipping because my purchase was over $100. For those that’s complaining about Vision Marketplace and driving the reviews down,You need to quit if it’s to build another business up! This was my first time purchasing and I didn’t experienced any issues, just good experiences. I did not speak to anyone verbally, but I asked a question on the website and Alex responded promptly and professionally. Thanks Vision Marketplace, because of your professionalism in quick response, I’m sure I will be doing business again. I tried on one pair of the purchased lenses and went shopping, since this is the holiday weekend and the lens feel very comfortable. I just need to open the other three packages now. Thanks also to Diana from YouTube, I’m now very happy that I’m experiencing a set of new eyes.

November 26, 2017
Unprompted review
Rated 5 out of 5 stars

Bought the hidrocor quartzo and mel on …

Bought the hidrocor quartzo and mel on 11/10 and received them on 11/22 using their regular shipping. The mel are my favorite ones people think is my natural color. The quartzos are lighter than i hoped for but overall im happy and the price was good.

November 24, 2017
Unprompted review

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