Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Very helpful and friendly service from Vaibhav. He was very patient in understanding our requirements and getting the best holiday combination for us. Also very thorough in checking all the flight tim... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
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Company details
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful shout out to all the staff…
Very helpful shout out to all the staff and who assisted me to book my holiday Pankaj.
March 21, 2026
Reply from Viva Holidays
Dear Mary,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you found our team helpful throughout your booking experience. A special shoutout to Pankaj for assisting you—he’ll be thrilled to hear your kind words! 🙌
Wishing you an amazing holiday, and if you need anything further, we’re always here to help ✈️🌴
Kind Regards,
Team Viva Holidays
Nikhil was great in organising our trip…
Nikhil was great in organising our trip to Venice & Rome so that everything was as seamless as possible, great 4 star hotels at both locations which were in very easy reach for publuc transport and pre-booked train tickets from Venice to Rome. Really enjoyable trip and would be very happy to book again
March 7, 2026
Unprompted review
Reply from Viva Holidays
Dear Sandra,
We’re delighted to hear that Nikhil made your trip to Venice & Rome so seamless and enjoyable 🇮🇹✈️ From well-located 4-star hotels to smooth train arrangements, it’s wonderful to know everything came together perfectly for your journey. 🚆🏨
Your kind words truly mean a lot to us, and we’re thrilled that you had such a great experience. We’d be more than happy to assist you again with your next adventure! 🌍💙
Warm regards,
Team Viva Holidays
Rahul…
Rahul has made the booking process very easy, he has been prompt with responses to my questions but never pushy for me to confirm the booking. I can only hope the actual trip goes as smoothly.
Thank you Rahul and Viva holidays, I will be back and would recommend your company to anyone.
March 21, 2026
Unprompted review
Reply from Viva Holidays
Dear Chantelle,
We’re delighted to hear that Rahul made your booking process smooth and stress-free. His prompt responses and no-pressure approach truly reflect the level of service we aim to provide. 💼💙
It’s fantastic to know you felt comfortable throughout the process, and we’re confident your trip will be just as seamless and enjoyable! ✈️🌍
Your recommendation means a lot to us, and we look forward to assisting you again in the future. 🌟
Warm regards,
Team Viva Holidays
Reply from Viva Holidays
Dear Andrea,
We’re delighted to hear that Pankaj was very helpful during your experience. Providing friendly and supportive service is what we aim for, and it’s wonderful to know we delivered just that! 💼💙
We truly appreciate you taking the time to share your thoughts—it means a lot to us! 🌟
Warm regards,
Team Viva Holidays
Reply from Viva Holidays
Dear Fiona,
Thank you for your lovely feedback! We’re so pleased to hear that you found our team friendly, helpful, and proactive in offering you a range of alternatives to suit your needs 😊
It’s especially great to know that Harsha made a positive impression and provided you with excellent support throughout your experience. We’ll be sure to pass along your kind words to him—recognition like this truly means a lot to our team 🌟
We really appreciate you taking the time to share your experience and hope to assist you again with your future travel plans.
Warm regards,
Team Viva Holidays
All my questions are all answered
All my questions are all answered. Very accommodating his name is Pankaj. He is patient as well.
March 20, 2026
Unprompted review
Reply from Viva Holidays
Dear Mary,
Thank you so much for your kind feedback. We’re delighted to hear that all your questions were answered and that you found our service accommodating and supportive throughout 😊
It’s wonderful to know that Pankaj’s patience and helpful approach made your experience a positive one. We will be sure to share your appreciation with him—he’ll be very pleased to hear your kind words 🌟
We truly value your support and look forward to assisting you again in the future.
Warm regards,
Team Viva Holidays
Kritika was extremely helpful and kept…
Kritika was extremely helpful and kept me updated regarding my holiday trip. She was able to solve any queries I had she had a lovely manner in dealing with my requests. Thank you
March 20, 2026
Unprompted review
Reply from Viva Holidays
Dear Mary Esson,
Thank you so much for your wonderful feedback! 😊
We’re absolutely delighted to hear that Kritika was able to support you so effectively and keep you well informed throughout your holiday planning. Providing prompt assistance and a friendly, attentive service is exactly what we strive for, and it’s lovely to know Kritika made such a positive impression. ✨
Your kind words truly mean a lot to us, and we’ll be sure to pass on your appreciation to her. 💙
We look forward to helping you plan many more memorable trips in the future! 🌍✈️
Warm regards,
Team Viva Holidays
Madhav Thacker very helpful and professional
Madhav Thacker was extremely helpful in linking us in with a friend's existing holiday. He was friendly and professional and helped immensely
March 19, 2026
Reply from Viva Holidays
Dear John,
Thank you so much for your kind words 😊
We’re really glad to hear that Madhav was able to assist you so well. It’s great to know that he made the process of linking your booking with your friend’s holiday smooth and hassle-free.
Providing friendly, professional, and efficient service is always our priority, and your feedback truly means a lot to us 🙌
We’ll be sure to pass along your appreciation to Madhav—he’ll be delighted to hear this!
If there’s anything else we can assist you with, please don’t hesitate to reach out ✨
Wishing you a wonderful holiday ahead 🌴✈️
Kind Regards,
Team Viva Holidays
Excellent services and prices
Excellent services and prices
It was my first time to book our holidays in Rome,Florence and Venice Italy with Viva Holidays. Very good and affordable price ever.
Pragya was very helpful in terms of arranging our Itinerary. Even though I have so may questions, she listens carefully and gives me good response.
Pragya has good attitude toward customers. She's lovely and has a lot of patience towards me.
Looking forward to our holiday. Thank you Pragya and Viva Holidays xx
March 18, 2026
Unprompted review
Reply from Viva Holidays
Dear Mr. Viajar,
Thank you so much for your wonderful feedback, MR VIAJAR! 😊 We’re delighted to hear that your first booking experience with Viva Holidays was a great one and that you found our services and pricing affordable. ✨
It’s fantastic to know that Pragya was able to assist you so thoroughly—answering all your questions with patience and care while helping you plan your itinerary for Rome, Florence, and Venice. 🇮🇹💙 She’ll be so happy to hear your kind words!
We truly appreciate your trust in us and are excited for your upcoming holiday. Wishing you an amazing trip, and we look forward to assisting you again in the future! 🌍✈️
Warm Regards,
Team Viva Holidays
Harsha and Viva Holidays helped my wife…
Harsha and Viva Holidays helped my wife and I book a 6 days holiday in Rome, Florence and Venice. The process was thorough and professionally explained with sufficient time to consoder the options on offer. Overall a very pleasant and satisfying experience; would thoroughly recommend both Harsha and Viva Holidays
March 18, 2026
Unprompted review
Reply from Viva Holidays
Dear Pete,
Thank you so much for your wonderful feedback, Pete! 😊 We’re delighted to hear that Harsha and the Viva Holidays team were able to assist you and your wife in planning your 6-day trip across Rome, Florence, and Venice. 🇮🇹✨
It’s great to know that the process was thorough, well-explained, and gave you enough time to consider all the options comfortably. Providing a smooth and satisfying experience is exactly what we strive for! 💙
We truly appreciate your recommendation and look forward to helping you plan another memorable getaway in the future! 🌍✈️
Warm Regards,
Team Viva Holidays
Kritika was great when we booked our 10…
Kritika was great when we booked our 10 night, multi city American holiday. Very patient as we worked out the details and changed the quote a few times to make sure it was perfect! Looking forward to going in October 🇬🇧🇺🇲
March 15, 2026
Reply from Viva Holidays
Dear Adele,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that Kritika was able to assist you so well while planning your 10-night multi-city American holiday. Our team always aims to provide patient and personalized service, so it’s great to know she could help refine the details and adjust the quote until everything was just perfect for you. ✨
We truly appreciate you taking the time to share your experience, and we’re very excited for your upcoming trip in October. We hope you have an amazing holiday filled with fantastic memories! 🌎✈️
Warm Regards,
Team Viva Holidays
Great Customer Service and Prices!
Working with Jatin these last few months planning a trip to Italy has been excellent. His adaptiveness and being able to work swiftly on questions, itinerary changes and locking in everything has been great.
The price came out really competitive and we are really looking forward to this trip now. We would not have been able to plan this and lock it in without this support. Highly recommended Jatin and the the team at Viva Holidays.
March 13, 2026
Unprompted review
Reply from Viva Holidays
Hi Alun,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Jatin and the Viva Holidays team could make your Italy trip planning smooth, swift, and enjoyable. 😊 It means a lot to us that you found the pricing competitive and our support helpful in locking everything in.
We can’t wait for you to experience your trip—Italy is going to be amazing! 🇮🇹✈️
Warm regards,
Team Viva Holidays
This is the first time we have booked…
This is the first time we have booked with Viva and we were a little nervous. Amit could not have been more helpful. He was kind, helpful and very patiently guided us through the booking process.
March 13, 2026
Unprompted review
Reply from Viva Holidays
Dear Malcolm,
We’re delighted to hear that your first booking experience with Viva was a positive one. It’s completely natural to feel a little nervous when booking with a new company, and we’re very glad that Amit was able to make the process smooth and reassuring for you. Your kind words about his patience, helpfulness, and guidance truly mean a lot to us. 🌟
We sincerely appreciate you taking the time to share your experience, and we look forward to helping you plan many more memorable trips in the future! ✈️🌍
Warm regards,
Team Viva Holidays
First time using Viva Holidays and I am…
First time using Viva Holidays and I am very pleased with the result. Prince was very helpful in securing my holiday and altered itinerary to suit our needs. He was very professional, patient and guided me through the booking process.
March 11, 2026
Unprompted review
Reply from Viva Holidays
Dear Pat,
Thank you so much for sharing your wonderful feedback! 😊
We’re delighted to hear that your first experience with Viva Holidays was a positive one. It’s great to know that Prince was able to assist you in securing your holiday and adjusting the itinerary to better suit your needs.
Providing professional, patient, and helpful guidance throughout the booking process is something our team truly strives for, and your kind words mean a lot to us. We will be sure to pass along your appreciation to Prince. ✨
We hope you have a fantastic holiday and create many amazing memories. If you ever need assistance with future trips, we’ll be more than happy to help! ✈️🌍
Kind regards,
The Viva Holidays Team
Amsterdam
I have just booked an Amsterdam trip with Nikhil @Viva holidays. Excellent service with the booking. Just looking forward to the trip now
March 12, 2026
Unprompted review
Reply from Viva Holidays
Dear Sandra,
Thank you for sharing your feedback! 😊
We’re delighted to hear that you had an excellent booking experience with Nikhil while arranging your trip to Amsterdam. Our team always strives to provide smooth and helpful service, and your kind words truly mean a lot to us.
We hope you have an amazing time exploring Amsterdam and enjoy every moment of your trip! ✈️🌷
If you need any assistance before your departure or for future travel plans, please feel free to reach out.
Kind regards,
The Viva Holidays Team
Great service
Madhav and Diya at Viva Holidays were exceptional in providing suggestions for a family holiday (flights + hotels) to LA and San Francisco for us, securing best prices and allowing us to move forward with the booking with confidence.
February 26, 2026
Unprompted review
Reply from Viva Holidays
Dear Sarah,
Thank you so much for your wonderful feedback! 😊
We are delighted to hear that Madhav and Diya were able to assist you in planning your family holiday to Los Angeles and San Francisco. Providing helpful suggestions, securing the best possible prices, and ensuring our travelers feel confident with their bookings is always our top priority.
Your kind words truly mean a lot to our team, and we’re thrilled that you had such a positive experience with us. ✈️🌴
We hope you and your family have an amazing trip and create many wonderful memories along the way! If you need any assistance in the future, we will be more than happy to help.
Kind regards,
The Viva Holidays Team
Thank you Diya @Viva for arranging our…
Thank you Diya @Viva for arranging our holiday. You were very helpful with all the questions we had. We look forward to arranging holidays in the future.
Regards
Kas and the holiday buddies :)
March 11, 2026
Unprompted review
Reply from Viva Holidays
Dear Kas and the Holiday Buddies,
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that Diya was able to assist you in arranging your holiday and answer all of your questions along the way. Providing helpful and attentive service is always our goal, so your kind words truly mean a lot to us.
We’re very happy to know you’re looking forward to planning more holidays with us in the future. We’ll be more than happy to help you create many more wonderful travel memories! ✈️🌍✨
Kind regards,
Team Viva Holidays
Glacier and Bernina Express with extra visit to Milan
We recently booked a break on the Glacier and Bernina express trains with overnight stays in Brig, Chur, Tirano and a couple of days in Milan. Harsha from Viva Holidays was instrumental in tailoring the break to our specific needs and really made a difference to the whole booking experience. I can't thank Harsha enough for helping us make some wonderful memeories
March 3, 2026
Unprompted review
Reply from Viva Holidays
Dear Gareth,
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed planning your Glacier and Bernina Express journey, along with your stays in Brig, Chur, Tirano, and Milan. It sounds like an incredible trip! 🚆✨
We’re especially pleased to know that Harsha was able to tailor the experience to your specific needs and make the booking process smooth and enjoyable. Your kind words will certainly mean a lot to her. 😊
Thank you again for choosing Viva Holidays. We hope you have an amazing time on your journey and create many unforgettable memories! 🌍
Warm regards,
Team Viva Holidays
Jatin made the booking for my friend Mr and Mrs Sharma
Jatin made the booking for my friend Chetan Sharma for Rome-Florence- Venice. I found Jatin very Professional , courteous. He made the whole booking experience so easy and trouble free. Wish all the agents are like him. Viva -Holidays are lucky to have him. He is an asset to the company
March 10, 2026
Unprompted review
Reply from Viva Holidays
Dear Surinder,
Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that Jatin was able to assist with the booking for Mr. and Mrs. Sharma’s Rome–Florence–Venice trip and make the entire process smooth and hassle-free. 🇮🇹✨
It’s great to know that you found Jatin professional, courteous, and supportive throughout the booking experience. Your kind words truly mean a lot, and we’ll be sure to pass along your appreciation to him. 😊
We’re grateful for your trust in Viva Holidays and look forward to helping you plan more memorable journeys in the future!
Warm regards,
Team Viva Holidays
I wanted to book a holiday to Italy
I wanted to book a holiday to Italy, I seen viva holidays and Jatin was the man to sort it. He was very helpful I requested a few things to change and he had it done in next to no time, very professional and really helpful.
March 8, 2026
Unprompted review
Reply from Viva Holidays
Dear Callum,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that Jatin was able to assist you with booking your holiday to Italy and that he could quickly make the changes you requested. Providing helpful, professional service and making the booking process smooth for our customers is always our goal. 🇮🇹✈️
Your kind words mean a lot to us, and we’re very happy that you had such a positive experience with Viva Holidays. We hope you have an incredible trip and look forward to helping you plan another amazing getaway in the future! 🌍✨
Warm regards,
Team Viva Holidays
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