Ordered my 2 sun loungers on bank holiday Monday and the loungers were delivered on Tuesday. Would absolutely recommend this company, very friendly and incredibly efficient. Easily 5 stars from me
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Excellent service. I wanted a vase which showed as being the last in stock. Based on other TP reviews (re lack of stock) I contacted the company to check they actually had it in stock before I purcha... See more
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more
Company replied
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... See more
Company replied
Company details
Written by the company
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Contact info
11-12 Old Bond Street, W1S 4PN, London, United Kingdom
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4.7
Excellent
403 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service contact to check…
Excellent service contact to check delivery and small problem sorted very quickly
October 16, 2021
Reply from Viva Lagoon
Dear Jean,
We are very pleased to hear that you were happy with our service.
Kindest regards
Kheira
Reply from Viva Lagoon
Thank you for your feedback Karen.
We hope to see you again soon :-)
Brilliant!
Service was excellent, items arrived promptly and well packaged. I was kept informed about my order and delivery. Very pleased.
October 6, 2021
Reply from Viva Lagoon
Hello Chrissie,
Thank you very much for your feedback we are very happy that you are happy :-)
We hope to see you again soon.
Kind Regards,
Emma
Reply from Viva Lagoon
Thank you for your feedback. We are glad that you are happy with your purchase. Hope to see you again soon :-)
Beautiful Coffee Table
I had a problem with my first delivery which was dealt with immediately and the item was picked up and replaced very fast at no expense to myself.
I now have a beautiful new glass coffee table that looks stunning and fits into my space perfectly.
September 27, 2021
Reply from Viva Lagoon
Hello & thank you so much for your review.
We are sorry for the issue with the table yet we are very happy that your table is all good now.
Thank you for shopping with us and we hope to see you again soon :-)
Not only did my large glass coffee…
Not only did my large glass coffee table arrive on time, it was neither broken nor scratched nor both so very pleased indeed. Good quality snd great service - thank you!
September 19, 2021
Reply from Viva Lagoon
Hello Penny. Thank you so much for your review. We are very happy that your experience was so positive :-)
We hope that you enjoy your glass coffee table & also hope to see you again soon :-)
Kind Regards,
The team @ Lagoon
Beautiful vase , excellent service
Beautiful vase . Easy to order . Excellent service . Lagoon rang and discussed order . Good communication . Safe arrival of vase - well wrapped . Fast delivery .
September 17, 2021
Reply from Viva Lagoon
Good Morning Sally. Thank you for your review.
We hope to see you again soon :-)
The product we ordered was going to…
The product we ordered was going to have a longer lead time than what we had originally been told when ordering.We we’re given an an option to have an alternative product.We agreed to look at the alternative unfortunately it came damaged.After a bit of messing about we received the stools.Because one of the stools was damaged we asked for a discount which was dismissed out of hand.Whether or not the person in charge thought we were exaggerating the damage I do not know.Five days later we were told they would accept our offer.Confused yes we are but we are happy with the conclusion.Throughout the whole process I must stress that Emma’s actions were exemplary.
September 16, 2021
Reply from Viva Lagoon
Dear Ray
Thank you for the feed back.
I am sorry for the inconvenience.
There was some imperfection in the base of one of the stools that we sent you as an alternative, due to the fact that it is handmade. You asked for a discount but since we had another one in stock, we decided to send it as a replacement and collect the one that you were not happy with. But on a close inspection we decided that you might not be happy with it either. So, we decided to provide you with the discount that you asked for.
We were just trying to find the best solution for you.
I am glad to hear that you were happy with Emma's help.
Kindest regards
Kheira
Reply from Viva Lagoon
Thank you Mirta.
We are very pleased that we were able to help you.
Have a lovely day :-)
Fantastic company
Thank you to Emma and the team at Viva Lagoon, I ordered two lamps, which are fantastic.
The service I received from this company was excellent I will certainly buy again from them and can highly recommend their five star service
August 13, 2021
I cannot fault this company
I cannot fault this company. The item I bought was keenly priced. Once ordered they made sure I was aware of delivery time scales and they stuck to them.
A really nice lady called me to arrange delivery, which was on a sunday, which was great for me and then checked when it had arrived that I was happy with everything. The delivery driver who I think works for them, not a courier company, was very nice and helped me check the item as it was a heavy glass item before leaving and making sure I was happy. I will definitely shop here again.
August 9, 2021
Easy to order.kept well imformed of…
Easy to order.kept well imformed of progress and fast delivery . Item perfect and well packaged .
July 26, 2021
Tableware
The items arrived quickly and securely wrapped. And they were as beautiful as I’d hoped!
July 17, 2021
Excellent service
July 12, 2021
Love my swing and lever lamp
July 9, 2021
excellent service and communication
the service and communication from Emma throughout a challenging period for sourcing products has been excellent. Thank you
July 6, 2021
A supplier to be used again and again!
Ordered, acknowledgement, delivery all smooth sailing. Will definitely use this company again. Very efficient. 👍🏆
July 4, 2021
Small glazed bowl
Purchased for use as a source for birds drinking water. Actually a bit smaller that I had thought. Well made and stylish. Made in China as are most things these days. Swift delivery and well packaged.
June 22, 2021
Very promptly received
Very promptly received and the towels are to be recommended (Margo Selby)
June 19, 2021
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