Came in to Vodafone store to have my eSIM activated and was pleasantly impressed with the service provided. It was a night and day difference from the service I received on a different branch who at... See more
Company replied
Location
Switch location127-127A Oxford Street, W1D 2HT London, GB
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I switched from BT to Vodafone and after 4 weeks of trying every day to make the setup work I very much regretted this decision . The Vodafone call centre is in Egypt and is not easy to contact . I... See more
Company replied
Really knowledgable staff members, super helpful, took their time explaining my upgrade options. Would definitely come back to this store again. Chitra and Tanzeel - thank you both!
Company replied
The ladies, Saher and Umaima, were incredible and lovely! They helped me sort out my life admin problems of having an eSIM migrated from pre to postpaid. They have great customer service attitudes and... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - 127 Oxford Street
Written by the company
Contact info
127-127A Oxford Street, W1D 2HT, London, United Kingdom
3.9
Great
356 reviews
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Not as good as BT
I switched from BT to Vodafone and after 4 weeks of trying every day to make the setup work I very much regretted this decision . The Vodafone call centre is in Egypt and is not easy to contact . I spoke to at least four agents who were pleasant and helpful but they all failed to solve my problems . I needed real person to visit my home and make the setup function properly . I was told that Vodafone do not provide this service even at extra cost which I was prepared to pay . A second problem was that Vodafone cannot provide an adapter to make a wireless connection to a digital phone land .
Vodafone - please try to catch up with BT or at least stop hiding these inadequacies in you service .
August 25, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi Frederick,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience after switching to Vodafone hasn't met your expectations.
We understand how frustrating it must have been to spend several weeks trying to get your service working properly, especially after contacting us multiple times without finding a resolution. While we're pleased to hear that our advisers were pleasant and helpful, we appreciate that the most important thing is getting the issue fixed, and we're sorry we fell short on that occasion.
We also understand your concerns regarding the availability of engineer support and the lack of a wireless adapter solution for your digital phone setup. Feedback like yours is invaluable, as it helps us identify areas where we can improve both our services and the information we provide to customers.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Mohini was great
Mohini was great! Really nice and attentive service.
August 23, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Joa,
Thanks for the lovely review and fantastic support for Mohini.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Tanzeel (Saturday…
Great service from Tanzeel (Saturday morning) - many thanks.
August 22, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best customer service experience with Vodafone
Came in to Vodafone store to have my eSIM activated and was pleasantly impressed with the service provided. It was a night and day difference from the service I received on a different branch who attempted to help me a day prior.
Tanzeer you’re THE MAN! Thank you for sorting out my sim…much appreciated 🙏🏼
August 22, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
"Hey Jasper,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Fantastic
Fantastic. So helpful and patient. Chi and Chitra at Oxford Street couldn’t have been more wonderful.
August 20, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Debra
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic attention to detail
Fantastic attention to detail, so helpful across a number of query’s and accounts. Thanks!
August 19, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone customer service no good Tried…
Vodafone customer service no good Tried using customer service this morning we didn’t understand each other so did not get anything fixed
They wouldn’t help unlock my WiFi dongle or did not understand what I wanted to do complete utter waste of time. So I will change supplier when home
August 15, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey David,
I am sorry to hear that you have been experiencing issues with you, I appreciate how frustrating this can be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
This company are just rip off…
This company are just rip off merchants, aviod using them at all costs.
July 1, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Nigel,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Piotr Was very very helpful
Piotr Was very very helpful, in terms of helping put me through for my device change and purchase, engaged in conversation about the brand as well as look over deals that I could take advantage of as well. Excellent Customer Sevice and Solution suggestions.
August 13, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Victor,
Thanks for the lovely review and fantastic support for Piotr.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - 127 Oxford Street
Hey Osama,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
I had a great experience at Vodafone, thanks to the excellent help and customer service from Mohini who assisted me. She was very friendly, patient, and knowledgeable, and took the time to understand my needs and explain everything clearly. I really appreciated their professionalism and willingness to help. Excellent service — thank you!
August 8, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi Anthea, thank you so much for your wonderful review and the amazing support you’ve shown for Mohini, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
fantastic service
Really knowledgable staff members, super helpful, took their time explaining my upgrade options. Would definitely come back to this store again. Chitra and Tanzeel - thank you both!
August 8, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Amy,
Thanks for the lovely review and fantastic support for . Chitra and Tanzeel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saher & Umaima
The ladies, Saher and Umaima, were incredible and lovely! They helped me sort out my life admin problems of having an eSIM migrated from pre to postpaid. They have great customer service attitudes and were very patient and kind. Great energy and team work!
August 3, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Lenny,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mistaken charges by Vodafone
I stayed on the Greek island of Chios and did not travel to Turkey. Chios is very close to the Turkish coast, and I believe my phone briefly connected to a Turkish network by mistake and I was charged £8 for data from Turkey . As I remained in Greece throughout my trip, I asked Vodafone to review my charges and refund £8. Their agent had great difficulty in understanding my problem although I explained it several times over but, at last he agreed to refer the problem. I would hear from them within 24 hours. Unfortunately I have heard nothing! This suggests the very poor quality of the staff employed to support customers
July 27, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi Alistair,
Thank you for getting in touch, and I'm sorry to hear about your experience.
I understand that you stayed on the Greek island of Chios throughout your trip and did not travel to Turkey. As Chios is very close to the Turkish coastline, your phone may have briefly connected to a Turkish network automatically, resulting in the £8 charge for data usage in Turkey.
I also appreciate your frustration regarding the contact you had with our support team. I understand that you had to explain the issue multiple times before the matter was eventually referred for review, and that you were advised you would receive an update within 24 hours. Unfortunately, it appears that this has not happened, and I sincerely apologise for the lack of follow-up.
I can completely understand why this has left you disappointed, particularly as you remained in Greece for the duration of your trip and expected a timely response regarding your query.
Your concern regarding the Turkish network charge and the requested £8 refund should be reviewed by the relevant team. The delay in receiving an update is not the level of service we aim to provide, and I apologise for any inconvenience caused.
Thank you for bringing this to our attention. We value your feedback and understand the importance of resolving this matter fairly and keeping you informed throughout the process.
Please reach back out to the teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I trust Vodafone with ALL their…
I trust Vodafone with ALL their internet services.
July 29, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Michael,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Told me lies and more lies increased my…
Told me lies and more lies increased my charges, ignored my request to cancell upgrade. Several weeks on and no progress, the system is set up to deal with AI, NO HUMAN CONTACT, I did eventually speak with someone from overseas, language barrier makes it difficult to communicate, refused to put me through to a manager in the uk same standard responce from AI ,Nearly at the end of my contract with this terrible non human company, AI not for me,looking for a better uk based provider. silly AI responce today , tried all of what is suggested,determined to sack off Vodafone don't need this hassle
July 22, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hello George,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - 127 Oxford Street
Hey H Shah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amaziing service from Beauty in oxford…
Amaziing service from Beauty in oxford street. Shes the best. Issue with my device forgot pin. Samsung needed proof of purchase she completed the form online for me and ensure Samsung across the road helped me. All resolve. Im very happy. Shes amazing, kind and helpful
July 15, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Rabiat,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Complicated Customer Service System
Once we got the mobile broadband working, the speeds have actually been very good. However, the customer service experience has been incredibly frustrating. The phone system, Tobi app, and in-store support all feel unnecessarily difficult to navigate.
The AI phone assistant is possibly the worst I’ve encountered — it’s incredibly frustrating, often sends you to the wrong department, and wastes a huge amount of time. Once you do get through, different teams provide conflicting information, while emails and texts often contradict each other. There’s no clear email address or direct number to speak to someone who can actually resolve an issue.
You can easily spend over an hour just trying to get through and get a straightforward answer. It’s a real shame because, so far, the internet service itself has been reliable and fast, but the support systems let the whole experience down.
If you have the option, I’d seriously consider going elsewhere.
July 14, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey,
I apologize for the issues you've been experiencing with the Customer support. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Umaira was brilliant!!!
Umaira was brilliant!!!
Awesome customer service :)
July 13, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey,
Thanks for the lovely review and fantastic support for Umaira.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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