We are elderly and find it difficult we modern technology, we met a young man called Tom in Vodafone Stafford he was so very helpful to us, very polite and so helpful, he made our day. We were so pl... See more
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Location
Switch location127-127A Oxford Street, W1D 2HT London, GB
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Personally, my experience was very smooth and amazing because of Umaima. She was very accommodating and was patient with me every step of the way. I only decided to get Vodafone because of her. I just... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ Excellent service from Umaima, Retail Adviser at Vodafone. She was professional, patient and explained everything very clearly. I originally came into the store to make a complaint,... See more
Company replied
Moved here from Australia and was trying to negotiate which phone plan would suit me best for my 12 months here and it was all very confusing until I walked into Oxford St and met Piotr. He sorted ou... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - 127 Oxford Street
Written by the company
Contact info
127-127A Oxford Street, W1D 2HT, London, United Kingdom
4.0
Great
375 reviews
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Best ever service from Saher .
Best ever service from Sahar
Oh my gosh she was amazing to help us out with our contract!!
Very lucky to be served by her!
Vodafone must be proud of people like her!
I would give her 10 stars if i have chance!
Big thank you Sahar
April 21, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Garbage service since they took over 3…
Garbage service since they took over 3 . The signal has gone weaker since 3 joined vodafone . Theyre expecting us not to notice because were on wifi .
Well im telling you vodafone if my phone signal (not wifi) then il take my broadband away from vodafone and go back to BT . . Walking about city centres your signal gone or weak . It never used to be . Sort it out vodafone !!
April 20, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi Keith,
Thank you for taking the time to share your experience, we’re really sorry to hear how frustrated you’re feeling.
We understand how important reliable mobile signal is, especially when you’re out and about, and we’re sorry that you’ve noticed a decline since the network changes. This definitely isn’t the experience we want for our customers, and we appreciate you being honest about it.
We’d really like the chance to look into this properly for you. If you’re open to it, please reach out to us directly with your postcode and account details, so we can check coverage in your area and support you further. You can chat with our LiveChat Advisors - vodafone.uk/2LCJiTm or call us on 191 from your Vodafone mobile or 0333 304 0191 from any other phone. You can also reach out to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - 127 Oxford Street
Hey Ludo,
Thanks for the lovely review and fantastic support for Priyesh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
VODAFONE cancelled my business…
VODAFONE cancelled my business broadband instead of my home broadband. They caused a major chaos and refused to take resposibility. I had two accoints personal and business with them for over a year, and when i moved house and they said they dont serve the new area, i requested my home broadband to be cancelled, but they cancelled my business. As a result, i had to stay without a phone line and internet for almost 3 weeks. Keep away from this company. They are SCAMMERS!!!!
April 8, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Elias,
I sincerely apologise for the difficulties you have encountered with our service. I completely understand the significance of a seamless experience, and I truly regret the inconvenience caused. Please be assured that this is not the level of service we aim to provide to our customers. I suggest contacting the support teams by calling 0333 304 0191 or by engaging with them through Live Chat here: http://vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Marva gave us the best experience…
Marva gave us the best experience today, she was extremely helpful and patient even when I had to quickly pop back to my house to get my ID. I hope Vodafone recruit more people like her.
April 13, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Shakes,
Thanks for the lovely review and fantastic support for Marva.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good Service
Obras serves by Beauty the Store manager Oxfordstreet. Short Stay in UK. Shê was Nice and Helpful
April 13, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Wevertonn,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The best telecommunications companies
The best telecommunications companies, really
April 4, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Gehad,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone are profiteering people with…
Vodafone are profiteering people with extortionate bills, no help whatsoever
April 7, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey David,
Thanks for taking the time to share your feedback. We’re really sorry to hear that you feel this way – this certainly isn’t the experience we want for our customers.
We’d like to understand what’s happened with your bill and see how we can help. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Cannot resolve problems with someone…
Cannot resolve problems with someone topping up with my account. I have ref number and all bank details vodafone is still useless.
April 2, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Brilliant service so willing to help us…
Brilliant service so willing to help us felt comfortable with Danny Daniel from Clacton-On-Sea
April 1, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I had an excellent experience at the…
I had an excellent experience at the Vodafone store on Oxford Street, thanks to Chris. From the moment I walked in, he was welcoming, vibrant, and genuinely engaging.
Chris took the time to understand exactly what I needed and helped me upgrade to a plan that was perfectly suited to my requirements. He didn’t just rush the process either — he made sure I fully understood everything, including how to use the Vodafone app, which has made managing my account so much easier.
His level of customer service was outstanding — professional, patient, and genuinely helpful throughout. It’s rare to come across someone who brings both great energy and real expertise to their role.
I would highly recommend visiting this store and asking for Chris if you want a smooth, informative, and enjoyable experience.
April 1, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Tanvir,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Not professional or caring anymore!
Been with them for years and years and went online to tell them I was having problems with the price increase. Got the usual infrastructure costs etc argument. Then was told that they'd something for me. Expecting an offer or even short term relief, no. They wanted me to take an additional SIM only package especially for me. What a crock, I've just told them I'm having a probelm and they want to saddle me with more debt. I tried to ring customer services, went through all the button 1/2 etc just to be transferred and hung up on. Really not the service I've had over the years, really let down. Not the professional service I've been used to. Time to go I think, know when I'm not wanted.
03/04/26, having received feedback from Vodafone, I did contact them by phone as suggested and there's nothing they can do for me before contract ends. Early termination would be just over £300. I can't downgrade but I could upgrade (more money). Will just tough it out then go. :(
March 30, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Gordon,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Prompt follow up from CS per my issue raised
I referred my partner to Voxi (under Vodafone)in November 2025 as I thought it was quite a good deal in terms of price, connectivity as well as their monthly treats. However, after more than four months of using the service, we found out that the referral bonus had been canceled without any proper email or communication. I found out during my second attempt to check with the online CS team. We’re very disappointed with how this was handled. While I reached out to the chatbox customer service twice, but they failed to check or provide a clear answer and instead redirected me to contact the social media team to repeat the issue. Overall, the process has not been helpful, and I’d advise anyone considering the referral programme to be cautious and pay close attention.
Update as of March 28th:
My friend and I still haven’t received the rewards email after numerous follow-ups with different members of the Voxi social media team. While the team has been polite and attempted to verify our identities via online chat, it’s unclear why this issue cannot be efficiently resolved through an automated system or standard email communication.
Despite multiple chat sessions and repeated instructions to check our inbox, junk, and spam folders, no reward email has ever been received. Each time, we were advised to wait another 24 hours, but after three attempts, the issue remains unresolved.
I was also asked to confirm the rewards amount and what service plan we used, which should be information verified by Voxi’s own records—not something customers are expected to provide. This ongoing process has been disappointing and time-consuming, especially given that the matter should be straightforward to trace internally.
Update as of March 30th:
Khloud from Vodafone has contacted me during the weekend to resolve the issue raised with high level of patience. I appreciate her efforts and am happy that the issue has been settled instantly after her involvement.
March 27, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey there,
I apologize for the issues you've been experiencing with referral scheme. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by Live Chat here: vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Unfortunately my experience with Vodafone not great
Unfortunately my experience with Vodafone has been disappointing, I just changed from sky to Vodafone but there was a leaving fee from sky but the guys in store said this is not a problem and will get a credit on my account after months of not getting a link to claim a refund I finally got one however skys final bill doesn’t have my house address on it and getting hold of sky is just as difficult so without an address it draws a blank , so I’m down on the deal and my bills gone up already even though I’ve only had Vodafone for 3 months , plus side the new broadband is very good .
March 26, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Lee,
We sincerely apologize for the inconvenience you have had our billing and services.
We understand how frustrating it can be to deal with frequent disconnections, lagging, and errors. Our goal is to provide a seamless and reliable service, and it is clear that we have not met your expectations in this instance.
We will be glad to look into this and sort it out for you. Please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I have Voip landline with vodafone
I have Voip landline with vodafone. My landline has been faulty/ hacked for 5 months and they still havent fixed it. I have filed letter of complaint but unless they can resolve issues whilst sat on their bum behind a desk they just ignore it. I am landline deoendent but they dont seem to be interested on needs of consumer. Dont use Vodafone for Voip, its not worth the bother. Havent paid my automatic compensation either. Customer care manager, Ms Lindkuole, told me my complaint was "hardly a train crash".
November 12, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Cloudy,
I’m really sorry to hear about the ongoing issues with your VOIP landline and the way your complaint was handled. You shouldn’t have to wait this long, especially when you depend on your landline, and I understand how frustrating this has been.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks to Marva for her help
Thanks to Marva for her help. She was very helpful and quick despite a lousy and slow IT system
March 23, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Umaima was excellent at getting my pay…
Umaima was excellent at getting my pay as you go number back after it was accidently cancelled and she was very professional cute and nice and i highly recommend her if you come into store
She really is a life saver i thought id lost my number!
March 23, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Allan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Liars
Liars, Scammers, Deceitful.
I had a PAYG VOXI account and wanted to upgrade for a better deal with more data. But the agent in India recommended a very good contract for 80gb data on a 24 month contract which was £8 per month. But after 2 months they have started billing me £10.50 per month. And this increase was not informed to me at all and never got any emails or notifications. Even if it is a yearly increase it was increased after 2 months into the contract. Now I cannot end the contract without paying a termination fee. How absurd, dishonest and deceitful Vodafone is. Now they will lose a loyal customer for this. I won't be using VODAFONE once this crappy contract has ended😡🤬shame on you VODAFONE😤
January 5, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hello there,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our Live Chat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Vodafone should concentrate on providing a reliable service than Friday treats.
I wish Vodafone would concentrate on providing a reliable broadband service instead of providing Friday treats. Around 8 pm at night the broadband the service just gives up which can be really annoying if you are halfway through a film. Sometimes I switch over to the data SIM which seems faster and more reliable.
March 19, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Paul,
I’m really sorry to hear about the issues you’ve been facing. That’s definitely not the experience we want our customers to have, and I sincerely apologize for the inconvenience caused. To get this checked, I recommend reaching out to our calling team at 0333 304 0191 or speaking with them via Live Chat here: http://vodafone.uk/2LCJiTm.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Piotr was fantastic
Piotr was fantastic! Helped me replace my sim with ease, friendliness and efficiency. Very grateful.
March 19, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Isabel,
Thanks for the lovely review and fantastic support for Piotr.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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