We are elderly and find it difficult we modern technology, we met a young man called Tom in Vodafone Stafford he was so very helpful to us, very polite and so helpful, he made our day. We were so pl... See more
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Location
Switch location127-127A Oxford Street, W1D 2HT London, GB
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⭐️⭐️⭐️⭐️⭐️ Excellent service from Umaima, Retail Adviser at Vodafone. She was professional, patient and explained everything very clearly. I originally came into the store to make a complaint,... See more
Company replied
Moved here from Australia and was trying to negotiate which phone plan would suit me best for my 12 months here and it was all very confusing until I walked into Oxford St and met Piotr. He sorted ou... See more
Company replied
Amazing service, specifically from Umaima who went above and beyond!! She was so friendly, patient and unbelievably helpful with setting us up. Definitely very very satisfied with my experience with V... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - 127 Oxford Street
Written by the company
Contact info
127-127A Oxford Street, W1D 2HT, London, United Kingdom
4.0
Great
375 reviews
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I MUST REPORT THE POOR ORGANIZATION OF…
I MUST REPORT THE POOR ORGANIZATION OF VODAFONE IN MANAGING ITS CUSTOMERS WITH THE USELESS VIRTUAL OPERATOR WHO MAKES YOU WASTE TIME WITH THE RECOGNITION AND SAY THE SAME THINGS TO THE OPERATOR WHO TAKES CARE OF YOU AND THEN IF YOU HAPPEN TO THE ALBANIAN CALL CENTER HAS WASTED HALF AN HOUR OF TIME USELESSLY, JUST TO MANAGE A TECHNICAL FAULT. IN SHORT, THEY HAVE A PITY-LIKE ORGANIZATION. FINALLY IF YOU CONTRACT FOR FIBER WHERE BROWSING SHOULD BE FAST INSTEAD IT IS THE SLOWEST OF ALL, IN FACT I FIND A DOWNLOAD OF 70-80 MB AND UPLOAD HIGHER THAN THE FIRST. IT'S A SHAME I'VE BEEN COMPLAINING SINCE I CAME OVER TO FIBER. I'M THINKING OF CHANGING OPERATOR. VODAFONE DOESN'T CARE ABOUT THIS BECAUSE THERE ARE OBTUOUS PEOPLE IN COMMAND. THEY ARE ONLY CAPABLE OF TAKING MONEY. I'D SEND THEM TO DIG THE LAND..
HELLO, THANK YOU FOR THE NON-EXHAUSTIVE ANSWER BECAUSE I MENTIONED THE PROBLEM AND I REPEAT VERY SLOW NAVIGATION BETWEEN 60-80 MG AND BEING A FIBER IT IS NOT NORMAL THEREFORE THE PROBLEM IS NOT REMOTE BUT BUT ON THE LINE SO TECHNICIANS NEED TO COME ON SITE. IT IS USELESS THAT THE PHONE BECAUSE I MADE MANY PHONE CALLS TO FIX IT FOR TWO OR THREE DAYS AND THEN THE PROBLEM RESURRECTED AGAIN. WE NEED TRAINED TECHNICIANS. THEREFORE THESE ARE INTERNAL PROBLEMS IN THE COMPANY AND YOU CAN INTERVENE WITH THE COMPANY MANAGERS. YOU MUST CUT OUT OF BUREAUCRACY THE WHOLE ORGANIZATION. IF MY THE PROBLEM WILL NOT BE RESOLVED I WILL BE FORCED TO CHANGE OPERATOR.
January 21, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey there,
I’m really sorry to hear about the issues you’ve been facing. That’s definitely not the experience we want our customers to have, and I sincerely apologize for the inconvenience caused. To get this checked, I recommend reaching out to our calling team at 0333 304 0191, or speaking with them via Live Chat here: http://vodafone.uk/2LCJiTm.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Good service
Chris is so helpful, good service!! I really appreciate😊
January 16, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Anthorea,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - 127 Oxford Street
Hey Albert,
We apologize for the trouble you've encountered with our service. It's unfortunate that your experience has not been up to our standards, and I want to reassure you that we strive for better.
If you still need any help with this or would like us to look into anything further, please chat with us on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone is very bad
Vodafone is very bad. Always have got problems with mobile internet. Love to take out money but not giving good internet connection. It’s a joke. Will be leaving Vodafone to another network!
January 10, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Steven,
We are really sorry to hear about the issues you’ve been facing with your mobile internet. We completely understand how frustrating it is when the service doesn’t meet your expectations, especially when you rely on it every day. This is not the experience we want for our customers. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Rushabh was very insightful and easy to…
Rushabh was very insightful and easy to talk to. Would definitely recommend him to anyone.
January 9, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I’m customer Vodafone last months that…
I’m customer Vodafone last months that have problems and internet connection issues after one week I trying to contact customer service nobody’s answering I joined re for three months for £60 till Vodafone back now they charge me full price and £5 extra because I cancelled direct debit now ask me before month another cost is not worth this time
January 8, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi, We’re very sorry to hear about the difficulties you’ve faced with your internet connection and the challenges in reaching our customer service team. We understand how frustrating it must be to pay for a service that hasn’t met your expectations, and we regret the inconvenience caused by the billing issues. Your feedback is important, and we’re escalating this to ensure your account is reviewed and that you receive clear communication about charges and options moving forward. Thank you for sharing your experience — it helps us improve.
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I got Marva as my retail advisor she…
I got Marva as my retail advisor she was just fabulous, she made me feel at home and very welcoming! My ideal worker to get at vodaphone would be Marva as she goes above and beyond!! Thank you so much for the beautiful environment at vodaphone and thank you Marva for putting a smile on my dile!
January 2, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Chloe,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Marva.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a tremondous experience during my…
I had a tremondous experience during my time at Vodafone oxford street. During this time I had Marva help me with my sim card. She was so lovely and very warming and helpful when we were lost. The whole shop was also very kind and bubbly and all willing to help!!!
January 2, 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Phoebe,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Marva.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris switched my sim contact in a…
Chris switched my sim contact in a matter of minutes he was able to match my current price whilst giving me more data and global roaming. Something that I thought would take ages he did in minutes and was super helpful! Thank you Chris
December 16, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Rushabh sorted out our phone problem in…
Rushabh sorted out our phone problem in a couple of seconds and he was charming too
December 16, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Jacky,
Thanks for the lovely review and fantastic support for Rushabh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I recently visited Vodafone and it was good...
I recently visited Vodafone and was assisted by Sade. He was very patient and genuinely tried his best to help me with my issue. I appreciated the effort and professionalism he showed throughout the process.
Although the problem isn’t fully resolved yet, I was informed it should be fixed within a few days. Based on Sade’s support, I feel confident that things will be sorted soon.
Overall, I’m grateful for the customer service I received and the dedication shown in addressing my concerns.
December 6, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Alic,
Thanks for the lovely review and fantastic support for Sade.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Vodaphone staff member Priyesh was…
The Vodaphone staff member Priyesh was helpful, knowledgeable, patient and helped me in the services and product I was looking for. Thank you.
December 2, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey there!
We truly appreciate your kind words and the fantastic support you’ve shown for Priyesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was very well advised by Beauty
I was very well advised by Beauty, I m very happy with my new deals
Thank you very much
December 1, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Anercia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chi was incredibly friendly and…
Chi was incredibly friendly and helpful. He configured my new phone so quickly and checked that all my data was restored. Fabulous service overall. Thank you, Chi
November 28, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Rosemary,
Thanks for the lovely review and fantastic support for Chi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Friendly and helpful
Polite, efficient, friendly and helpful support from Marva
November 28, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey there,
Thanks for the lovely review and fantastic support for Marva.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Christopher super nice and helpful
November 26, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Nathan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Christopher was super friendly and…
Christopher was super friendly and helpful! :)
November 26, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Jayden,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service
Easy service, quick and easy. Christopher was super helpful and sorted me out promptly
November 26, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Josh,
Thanks for the lovely review and fantastic support for Christopher.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent, professional & helpful advice
Rushabh was very helpful enabling me to choose a new contract. A very enjoyable experience: I didn’t feel pressurised and came away with an excellent deal! Thank you Rushabh!
November 24, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Sophie,
Thanks for the lovely review and fantastic support for Rushabh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was so helpful and efficient
Chris was so helpful and efficient, A great Vodafone store with brilliant staff
November 24, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Angela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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