We are elderly and find it difficult we modern technology, we met a young man called Tom in Vodafone Stafford he was so very helpful to us, very polite and so helpful, he made our day. We were so pl... See more
Company replied
Location
Switch location127-127A Oxford Street, W1D 2HT London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
⭐️⭐️⭐️⭐️⭐️ Excellent service from Umaima, Retail Adviser at Vodafone. She was professional, patient and explained everything very clearly. I originally came into the store to make a complaint,... See more
Company replied
Moved here from Australia and was trying to negotiate which phone plan would suit me best for my 12 months here and it was all very confusing until I walked into Oxford St and met Piotr. He sorted ou... See more
Company replied
Amazing service, specifically from Umaima who went above and beyond!! She was so friendly, patient and unbelievably helpful with setting us up. Definitely very very satisfied with my experience with V... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - 127 Oxford Street
Written by the company
Contact info
127-127A Oxford Street, W1D 2HT, London, United Kingdom
4.0
Great
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Christopher super nice and helpful
November 26, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Nathan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Christopher was super friendly and…
Christopher was super friendly and helpful! :)
November 26, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Jayden,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service
Easy service, quick and easy. Christopher was super helpful and sorted me out promptly
November 26, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Josh,
Thanks for the lovely review and fantastic support for Christopher.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent, professional & helpful advice
Rushabh was very helpful enabling me to choose a new contract. A very enjoyable experience: I didn’t feel pressurised and came away with an excellent deal! Thank you Rushabh!
November 24, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Sophie,
Thanks for the lovely review and fantastic support for Rushabh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was so helpful and efficient
Chris was so helpful and efficient, A great Vodafone store with brilliant staff
November 24, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Angela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris its an amazing man
Chris its an amazing man ! He was really kind and helpful!
November 19, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi, Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
CHRIS MADE OUR EXPERIENCE GREAT
CHRIS MADE OUR EXPERIENCE GREAT! HE WORKS REALLY FAST AND WAS AWESOME! Thank you very much once again
November 19, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi, We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Beauty was patient and helpful and very…
Beauty was patient and helpful and very knowledgeable. She knew what she was doing and handled me as a customer with care and empathy
November 18, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi. We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review; it means a lot to us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Marva provided great customer service…
Marva provided great customer service and got us an amazing deal. Lovely experience.
November 17, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi. We're so glad that you had a lovely experience and appreciate you sharing your fantastic feedback with us. We are happy to hear about the great service! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Beyond excellence
Beyond excellence
Mr Christopher was exceptional and very polite and well knowledged will definitely recommend him to friends and family
November 12, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi. We appreciate your wonderful review and for highlighting the exceptional service. We're happy to hear that you had such a positive experience and will share your recommendation. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Rushabh was really helpfull
Rushabh was really helpfull, understanding and great communication. Process is clear. Thank you very much.
November 10, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi. We're happy to hear that the clear process and helpful communication were beneficial to you. We appreciate you taking the time to share your positive experience. Thank you! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Umaima was so nice and welcoming and got everything done for me 5 star
Umaima was so nice
November 10, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi. We are so happy to hear that you had such a wonderful experience. Thank you for your positive feedback; it means a lot to us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - 127 Oxford Street
Hi. We're so happy to hear that you had such a wonderful experience. Thank you for sharing your positive feedback with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good advice , would recommend
Good advice , very prompt when entering the shop , extremely helpful, answered all my questions
November 7, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great hr
Priyesh was extremely polite knowledgeable and helpful with all my needs and questions.
Umaima was very helpful and did helped with my additional questions
October 28, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi. We're happy to hear that our team members were so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went there thinking we're asking for…
Went there thinking we're asking for the impossible and we weren't very knowledgeable about the phone we required the SIM for.. Chi was very helpful, well informed and his solution oriented approach was magnificent. Our experience from the long process was seamless thanks to his expertise and patience. I definitely recommend this branch and Chi !
October 10, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The customer service here is amazing
The customer service here is amazing. Especially Ms. Beauty’s patience!
October 10, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Quick efficient and to the point
Quick efficient and to the point - Zak is solid and efficient. Superb work
September 23, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Chris was really helpful and nice
Chris was really helpful and nice. Thanks a lot to him for devoting his time
September 22, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Samuel was great help today
Samuel was great help today. Swift and helpful service. Set me up with a new additional line.
September 17, 2025
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi Kenneth. Thank you for your review for Samuel. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.