Great service from both Steven and Jeba. Their knowledge and advice was detailed and they explained everything in a humourous manner that we both understood. Thanks for your service
Company replied
Location
Switch location2c Bon Accord Shopping Centre, AB25 1HZ Aberdeen, GB
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See what reviewers are saying
I would like to express my sincere thanks for the truly professional service I received today. The salesperson, Nicole, was friendly and welcoming throughout, and showed great patience, reliabil... See more
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Huge thanks to Ozzy who helped me out today! He was super friendly, patient with all my questions, and helped me pick the perfect airtime plan. Excellent service!
Company replied
I’d like to give a huge thank you to Alex at the Vodafone shop in the Bon Accord Centre, who helped my wife today with what was a particularly stressful and complicated situation. Her phone and... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Aberdeen Bon Accord
Written by the company
Contact info
2c Bon Accord Shopping Centre, AB25 1HZ, Aberdeen, United Kingdom
4.6
Excellent
395 reviews
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Reply from Vodafone UK - Aberdeen Bon Accord
Hey Cassi,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ana was very helpful and gave us the…
Ana was very helpful and gave us the solutions we needed and gave us better deals and advice while being overall friendly.
January 7, 2026
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Cameron,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ana was very knowledgeable
Ana was very knowledgeable , professional and polite
January 7, 2026
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Colin,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Ana was very helpful and gave good…
Ana was very helpful and gave good insight into to phones i purchased
December 30, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Steven,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Vodafone Aberdeen
A huge thank you to Steven at Vodafone Aberdeen for getting me back in communication just before Christmas. Phone dead, on call, nightmare. But all sorted an hour later. Excellent service, good-natured and patient staff. Thanks again.
December 23, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The 191 service is appalling - but great Hampstead shop
I had a call a little while ago from - Adam - Business Complaints Manager . Sadly he didn't seem to think the traumatic event caused by you was very serious - or interesting: and actually he sounded bored and was most unsympathetic.
So I'll be taking this further. In business when one makes an enormous mistake- you have to hold up your hand - admit your error - and treat your customers with the respect we deserve - and I've been with Vodafone since 1987 - and no that's not a typo!!
Good afternoon
Because of Christmas I realize that I might not get an immediate response from you.
However it seems to me that you're not taking this matter seriously!
You wrote - you regret any inconvenience caused - and your colleague's email said - you're sorry to hear that I'm unhappy with my experience. Are both of you joking?
Has anyone actually read what you did to me ? You almost caused me to collapse! And no I will not be speaking to anyone on Facebook. I'm waiting for you to deal with the horrendous behaviour of your associate and understand the seriousness of his actions .
And all you have picked up on is me praising David: read what trauma you have caused me!
The 191 service is appalling - and that's a compliment! Associates who are inefficient and have absolutely no idea what they're doing! Yesterday one managed to disable my SIM card - on the morning of Christmas Eve! A disaster! No way to contact anyone - I spent over 4 hours getting it put back on - by going to a Vodafone store.
However I went to the Hampstead shop and was looked after brilliantly by David! He was terrific - patient and knowledgeable and helpful and friendly! Vodafone you need more folk like him - he saved the day for you!
December 24, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Judi,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen. Thanks for the lovely review and fantastic support for David.
If you have any pending query or concern or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Steven
Steven, was great in the Aberdeen store and was very helpful. He supported with getting me the very best SIMO and achieved more savings than I expected
December 17, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Aaron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
well £401 i owe them says my credit…
well £401 i owe them says my credit file,i stopped paying you because you and your city fibre damaged a £2k front fire door and put a 60mm hole in my wall above the damaged fire door,useless,nevermind tho vodafone,i will be going to court and getting the £25 paperwork to take you to court in aberdeen scotland,but first im going to send you a "letter of claim",you think im joking? see you soon.
i do not have facebook or social media,i also cannot log into my vodafone account why? i dont have that mobile number anymore.u either fix my credit rating and fix my fire door or im coming for you.(and i will win) i stopped paying you because of your neglect in fixing my door and walls/wallpaper,you turned round in an email saying,"your not the account holder even tho its the same email adress as the vodafone account ,you even got a debt collection agency that i threatened with court and they backed down,your crap company just likes putting people in debt by YOUR ACTIONS,see you in court.
December 15, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey James,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Vodafone experience
Christina tried very hard to meet my family’s needs being courteous and patient with me!
Thank you so much Cristina
December 10, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Eirini,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ana was superb and helped my dad who…
Ana was superb and helped my dad who isn’t very tech savvy but made us all feel super supported - had to get a new sim as had sent old one off by accident / she made this quick and simple -and she immediately gave us deals which saved us a lot of money per month!! Saved on broadband, sim deals on both accounts. Very professional and made everything very simple and easy. Also Ana stayed longer after closing time to help us which we were very very grateful for! Seems like such a good friendly team / store and feel good that if we need support again we can come back to Ana and the store. Thank you :)
December 6, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Jennifer,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ana was very helpful with helping me…
Ana was very helpful with helping me get a new phone and has great customer service we will definitely be coming back again ☺️
December 6, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Appreciation of Mr Aiyas
I am very much appreciated of Mr. Aiyas
Who had a very long communication with me to solve my problems he was very kind
November 29, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Mohamed ,
Thanks for the lovely review and fantastic support for Aiyas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The customer service from Ana was…
The customer service from Ana was second to none. Friendly, personable, she catered for my needs and got me a great deal. Give this girl a pay rise now!
November 28, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Kevin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Ana was extremely helpful and provided…
Ana was extremely helpful and provided excellent service
November 26, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Craig,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Tea
Reply from Vodafone UK - Aberdeen Bon Accord
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Kerry,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Christina was great very welcoming and…
Christina was great very welcoming and friendly
November 23, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Hannah,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Christina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Steven was very knowledgable and really…
Steven was very knowledgable and really helped with a variety questions I had. Would highly recommend! James
November 23, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey James,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ana was fantastic
Ana was fantastic, got me an epic deal on my contract, can't fault it at all.
November 22, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Murray,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The best customer service I have ever received
After a brief navigation through a tree of support choices, I was connected with an utterly lovely man who sorted all my problems very quickly and with great calm. The experience was very calming and made me laugh. After a long day of dealing with managerial issues at all levels, being able to sit down and have a phone call sort my vodafone issue immediately has put my mind at ease. I am now crying as he was absolutely the highlight of my day. I only regret not asking his name.
November 18, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
We're so glad to hear that your support experience was calming and effective. It's wonderful knowing we were the highlight of your day.
Many thanks,
Vodafone Social Media Team
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