Vodafone UK - Alton Reviews 

239
TrustScore 5 out of 5

4.9

72 High Street, GU34 1ET Alton, GB


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Rated 5 out of 5 stars

Thankyou Tom at Alton Vodaphone for very well informed and helpful service yesterday and today. Had the answers to all my questions at his fingertips. Very polite and helpful. Many thanks.

Company replied

Rated 5 out of 5 stars

Went into Vodafone Alton to pick up my new phone. Ollie was super helpful in helping to get it sorted and transferring the apps and data from the old phone to the new one. New phone is working very... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Ollie was brilliant, polite efficient and very helpful. I cannot recomend this store and its staf highly enough.

Company replied

Rated 5 out of 5 stars

We recently visited the Alton Vodafone store to discuss lowering our monthly bill. Luke and Sam were utterly fantastic and helped us streamline our plan accordingly. They were attentive, detail-... See more

Company replied


Company details


Contact info

  • 72 High Street, GU34 1ET, Alton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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4.9

All reviews

(239)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Praheet was very helpful especially…

Praheet was very helpful especially with Mum who is 86.

September 30, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was such a huge help

Tom was such a huge help. Having ended up in quite a mess by the customer service team on the phone beforehand he was able to rectify the situation. Thank you

September 28, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Anna,

Thanks for letting us know what an amazing job Tom did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really great service

Really great service, knowledgeable helpful and friendly

September 22, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi Christopher,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just had a great experience at Vodafone…

Just had a great experience at Vodafone in Alton. Tom who served me was very helpful and together with Naz sorted me out. Made me feel welcome .

September 21, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi Gilly. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service by Naz.

Fantastic customer service by Naz.
Thank you for your patient and help.

September 20, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi Edina,

Thanks for taking the time to review, and share your feedback for Naz. We appreciate it.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Prajeet and Tom were very helpful and…

Prajeet and Tom were very helpful and extremely friendly when trying to sort my phone at the very end of the day

September 7, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Karen,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Naz was Very friendly and very…

Naz was Very friendly and very efficient highly recommend

September 2, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Very knowledgeable people in store. Happy to go the extra mile to help

August 19, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi, It's great to see we offered such memorable service and you feel we went above an beyond for you.
Thanks for your review, The Vodafone Social Media Team

Rated 5 out of 5 stars

Great service!

August 18, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Diane,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service would recommend to…

Very good service would recommend to anyone

August 8, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi Wayne,

Thanks for your review for our Alton store. We appreciate your support.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Very very helpful and explained…

Very very helpful and explained everything in detail, makes you want to come back.

August 8, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Scott,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful assistant going…

Extremely helpful assistant going beyond the task requested. I would recommend him highly

August 7, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi Norah,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Naz and his colleague were extremely…

Naz and his colleague were extremely helpful, spent time sorting out my issues and were very patient. Excellent service.

August 2, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Karen,

Thanks for letting us know what an amazing job Naz did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very personal

Very personal, chatty, knew what he was talking about.

August 1, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Stephanie,

Thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Naz

July 18, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi. Thank you for your review for Naz. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful with great personalities…

Super helpful with great personalities especially boy wonder Mitch and Naz.

July 13, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Laura,

Thanks for the lovely review and fantastic support for both Mitch and Naz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service by Naz and his team.

July 12, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi Julian,

Thanks for taking your review for Naz and the rest of our store.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Mitch was very polite and helpful

Mitch was very polite and helpful, and I would definitely shop here again.

July 12, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi Jackie,

This is lovely feedback for Mitch. Thanks for your kind words and taking your time to share the experience.

We're always here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Awesome service

Awesome service! Patient, considering all my questions. Explained everything really well and all with a smile! Thank you

July 10, 2023
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Levinie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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