Vodafone UK - Bangor (Wales) Reviews 

245
TrustScore 5 out of 5

4.9

Unit 10 Deniol Centre, LL57 1NW Bangor, GB


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Rated 5 out of 5 stars

Awesome service from Emma, New contract being a much better deal , Plus another contract being an E sim which was installed and was thoroughly explained , Thank you .

Company replied

Rated 5 out of 5 stars

Haitham, Nathan and Ash were absolutely brilliant. Helped me with all my questions and enquiries. Real asset to the company! Thank you!

Company replied

Rated 5 out of 5 stars

Emma and Jessie! Such lovely girls helping me with my ancient phone. I know nothing about technology being at the age I am, their care and patience while fixing an issue with my phone screen not worki... See more

Company replied

Rated 5 out of 5 stars

Being elderly and being clueless about technology I was so impressed by the staff in the Bangor Vodafone shop particularly Emma who was amazing! Sorted everything out and was so patient and polite. I... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Bangor (Wales)

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 10 Deniol Centre, LL57 1NW, Bangor, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(245)

40,333 reviews in the last 12 months

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Rated 5 out of 5 stars

Haitham, Nathan, Ash

Haitham, Nathan and Ash were absolutely brilliant. Helped me with all my questions and enquiries. Real asset to the company!

Thank you!

August 2, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Maxi,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome service from Emma

Awesome service from Emma,
New contract being a much better deal ,
Plus another contract being an E sim which was installed and was thoroughly explained ,
Thank you .

June 10, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Les,

Thanks for the lovely review and fantastic support for Emma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Bangor, North Wales

The staff are always friendly and always happy to help. They are also very knowledgeable and able to assist with any problem. I would like to say a big thank you to Emma who helped me today and Nathan who did so last week.

July 10, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma and Jessie

Emma and Jessie! Such lovely girls helping me with my ancient phone. I know nothing about technology being at the age I am, their care and patience while fixing an issue with my phone screen not working was truly what customer service is about.

June 28, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Rhian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan served me and was so helpful

Nathan served me and was so helpful. I came into the store looking at prices to compare to what I was paying at 02 and he gave me lots of options without being pushy. 10/10 customer service

June 26, 2026
Unprompted review
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Reply from Vodafone UK - Bangor (Wales)

Hey Ellie,

Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful member of staff in Bangor…

Very helpful member of staff in Bangor helped me - she was very informative and kind - Teigan

June 19, 2026
Unprompted review
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Reply from Vodafone UK - Bangor (Wales)

Hey Sian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saw Jessica today in the Bangor store

Saw Jessica today in the Bangor store, I felt at easy with her, I'm hard of hearing and find it hard to understand some technical things but she listened and explained.

June 13, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Amy,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Jessica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff amazing and helpfull 😍😍

June 12, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Chris,

Thanks for the lovely review and fantastic support for Amreen. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma at Vodafone Bangor Gwynedd helped…

Emma at Vodafone Bangor Gwynedd helped me fix a very persistent issue with my mobile data. She was really helpful including when only a 1 hour call to vodafone was going to sort out the problem. she was really helpful when I was at my wits end with it!

June 12, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Laurie,

Thanks for the lovely review and fantastic support for Emma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Thank You Jessie for sorting my Dad…

Thank You Jessie for sorting my Dad with his new phone! Great service

June 12, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Sam,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great member of staff Teigan

Great member of staff Teigan, offered great knowledge and support purchasing our new phones, throughly explained our contracts to where we understood and was very friendly and was flexible especially with my mother being sight impaired, offered great support to her as well

June 11, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

"Hey Lexi,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Great service and lovely people

Great service and lovely people

June 8, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Sarah,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan was brilliant

Nathan was brilliant. He was very patient. I went in just to discuss what upgrade options were available. Went back a week later after thinking about the options. Again, was helpful and not pushy. Took time to explain what would happen. He transferred everything to the new phone. Thanks Nathan. All the staff were friendly

June 3, 2026
Unprompted review
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Reply from Vodafone UK - Bangor (Wales)

Hey Dwynwen,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan was so helpful

Nathan was so helpful, friendly, and went out of his way to ensure that my needs were met.

June 3, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Peter,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma was very helpfull

Emma was very helpfull, just wanted a new phone no fuss , 👍

May 22, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, got me the best deal for what I needed, nothing was too much trouble.

May 21, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Richard,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came in with an isssue

I came in with an isssue. Nathan couldn’t be more helpful. Very happy man very helpful would recommend any one to go see Nathan

May 18, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma was very friendly and efficient

Emma was very friendly and efficient. Very knowledgeable and went through all the information we needed without any faff. Another member of staff kindly fitted the new screen protector too. My son is very Happy! Thank you!

May 16, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Jodi,

Thanks for the lovely review and fantastic support for Emma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Im very bad at phones but Nathan and…

Im very bad at phones but Nathan and Haitham were very helpful removing viruses off my phone. Would recommend these two

May 11, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey there,

Thanks for the lovely review and fantastic support for Nathan and Haitham.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I want to v shop with a problem with my…

I want to v shop with a problem with my phone Teigan the youg hoo helped me i found very pleasant and very helpful

May 6, 2026
Unprompted review
Vodafone UK - Bangor (Wales) logo

Reply from Vodafone UK - Bangor (Wales)

Hey Keith,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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