Awesome service from Emma, New contract being a much better deal , Plus another contract being an E sim which was installed and was thoroughly explained , Thank you .
Company replied
Location
Switch locationUnit 10 Deniol Centre, LL57 1NW Bangor, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Haitham, Nathan and Ash were absolutely brilliant. Helped me with all my questions and enquiries. Real asset to the company! Thank you!
Company replied
Emma and Jessie! Such lovely girls helping me with my ancient phone. I know nothing about technology being at the age I am, their care and patience while fixing an issue with my phone screen not worki... See more
Company replied
Being elderly and being clueless about technology I was so impressed by the staff in the Bangor Vodafone shop particularly Emma who was amazing! Sorted everything out and was so patient and polite. I... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bangor (Wales)
Written by the company
Contact info
Unit 10 Deniol Centre, LL57 1NW, Bangor, United Kingdom
4.9
Excellent
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emma was freaking awesome
Emma recommended me some stellar phones and has talked me through a bunch. 10/10 would talk to her again.
May 6, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Grace,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Customer Service
Amazing service today. Charlotte helped me with my phone upgrade was so friendly, helpful and easy to talk to. She made the whole experience simple and enjoyable. Really appreciated the great customer service — thank you!
May 2, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exemplary customer service by Emma
Emma (Bangor, Gwynedd branch) is a credit to your company. She was friendly and approachable and took time to answer all if our questions. I needed an upgrade and was seriously considering leaving Vodaphone, however following the exemplary customer service demonstrated by Emma, I have decided to remain.
May 1, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No Vodafone access to rewards
Bangor. North Wales
Jessie Gross was polite, professional and very helpful in assisting me with my phone and the issue that required solving. Her knowledge was excellent. Certainly recommend her and the Vodafone team.
April 30, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Heather,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Charlotte
Excellent service from Charlotte, 10/10 for everything.
April 25, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
BRILLIANT CUSTOMER SERVICE!
Being elderly and being clueless about technology I was so impressed by the staff in the Bangor Vodafone shop particularly Emma who was amazing! Sorted everything out and was so patient and polite. I thought it would be a stressful experience buying and setting up a new phone but needn't have worried as the staff dealt with it all for me. Very happy 😊
April 20, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Jennifer,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lovely in person
I did try sorting it out over the phone first, but after being passed around and pressing about a hundred different buttons, I gave up and I thought I’d just go in person over the weekend.
Thankfully Charlotte came over and asked if I needed help. I told her I don’t understand any of my bill and she sat me down, went through the whole thing step by step, and somehow managed to translate whatever nonsense was on that bill into English.
We laughed that I'd probably forget all of this by the time I'm back home, so she took the time to write down all of the information I needed and taught be how to find it on the Vodafone app.
April 19, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Carwyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Not only did we get expert advice from Kurtis and all of his team, we got really friendly and helpful service without sales pressure. We upgraded one phone and will go back when the other needs updating.
We then had to return with a technical issue,(us not them!), and Kurtis sorted it out for us with the same great service.
Thank you and we'll be back!
April 8, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Deborah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Whilst in store,TEIGAN dealt with…
Whilst in store,TEIGAN dealt with us,she was unbeliveably helpful,she went extraordinary lengths to explain everything that concerned us about our new mobile and contract,a really pleasant experience and massive thank you
April 19, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Neil,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Good customer experience
Nathan was very informative and gave good advice.
March 16, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Mair,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Friendly staff
Friendly staff, everything explained clearly
Served by Haitham
Very pleased Mered
March 22, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Owen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service very helpful staff…
Great service very helpful staff enjoyed the visit, excellent very happy with the overall experience
March 21, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jessie was very helpful after helping…
Jessie was very helpful after helping me to upgrade my phone, brilliant would reccomend!!
March 13, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Elwyn,
Thanks for the lovely review and fantastic support for Jessie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
i had been experiencing some issues on…
i had been experiencing some issues on my phone for a few weeks and i’m unfortunately a big procrastinator so i had been putting it off. my friend suggested i pop into vodafone to see if they could do anything. the problems were started to hinder my ability to use my phone and i was getting very frustrated so while i was in town i finally decided to drop in.
i was seen by jessie and emma, and they were brilliant! they worked diligently, communicated well with each other but also seemed to genuinely care about helping me out. they reassured me that it was no problem for them and they quickly found the solution to the issue. they were so polite and friendly, i felt quite silly for not coming in sooner. i would definitely recommend this store! really good experience. thank you so much! 😊
March 2, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Upgrade
Excellent sevice Teigan who dealt with me was excellent a credit to vodafone
March 1, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Ela,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nathan was very helpful with our…
Nathan was very helpful with our enquiry, and he was very very patient with us. Very happy experience at the Vodafone store!
February 10, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey *Meredydd
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ask for Tegan
I am of a certain vintage and tech does not feature highly in my list of skills. I called into the Bangor store today to find out how to transfer data from one phone to a newer phone. She was kind helpful and took time to explain the process. She also answered some questions about some of the apps that had been puzzling me. Thanks Tegan x
Your response who is Jerry? I spoke with Tegan!
February 9, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Sue,
Thanks for the lovely review and fantastic support for Jerry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
First rate service
First rate service, Haitham was particularly helpful .He went over and above his duties helping me with a truly difficult problem with my phone. Glad Haitian got everything tip top. Claire
February 6, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hi Claire,
Thank you so much for your wonderful review and the amazing support you’ve shown for Haitham —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Very satisfied
I was very satisfied with my results as they were dealt with promptly.
One of the staff called Teigen was very experienced and courteous and helped me with the problem I had.
January 23, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Salimali,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I can’t begin to say thank you so much…
I can’t begin to say thank you so much to Nathan for helping me so very kind and patient setting up my new iPad and transferring all data, such a lovely young man thank you 🙏
January 22, 2026
Unprompted review
Reply from Vodafone UK - Bangor (Wales)
Hey Michelle,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.