Emma, Jane and Fiz at Barnsley store was excellent in their job role. Had lots of patients when upgrading. Their knowledge of their products was excellent and couldnt have completed this upgrade with... See more
Company replied
Location
Switch location15 The Mall, Cheapside, S70 1SB Barnsley, GB
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See what reviewers are saying
If I could give more than 5 stars for fern I absolutely would! She is a super star and helped me so much big thank you to fern in barnsley vodafone store she is lovely a true pleasure to see a happy s... See more
Company replied
Isabelle got me a good deal on new iPhone with data after I found myself running out and helped me set my phone up in store.
Company replied
Bella was brilliant; she walked me through the process from start to finish and made sure I understood how to activate my SIM and move my number - 10/10, will definitely be going back
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Barnsley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
15 The Mall, Cheapside, S70 1SB, Barnsley, United Kingdom
4.9
Excellent
337 reviews
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A gentleman called Fiz
A gentleman called Fiz, great salesman sorted my new phone out and set everything up. No stress straight forward process walked out of shop phone working and set up. 10/10 service.
August 15, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Jack,
Thanks for the lovely review and fantastic support for Fiz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Massive credit to Fiz at Vodafone
Massive credit to Fiz, at the Barnsley branch of Vodafonenin the Alhambra shopping center.
I purchased a new upgrade at curry's earlier that day and lost my sim card in the process of transferring nit between phones. Who knows where iris but I'm sure it will randomly turnup... Anyway, Curry's mentioned if I pop to Vodafone with my bank card for an ID check they can issue me a new one there and then. We encountered a few problems at Vodafone initially which wouldn't allow me to get a new sim due to just upgrading and the system being stuck in a loop. Enter Fiz... With a quick check from the big boss so to speak, he found an old style analog way of getting around the system and voila, I am now writing this review for you all to read thanks to his speedy work and allowing me to have my phone ready for tomorrow's work day! Absolute life saver. Thanks again buddy!
August 4, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fiz has been fantastic today
Fiz has been fantastic today, he has helped me set up a new contract and updated my child's plan. He has been efficient and helped. Truly deserves the 5 stars
August 1, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Sarah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
4 weeks ago I went into the shop in…
4 weeks ago I went into the shop in Barnsley, was served by Isobel, she said all the right things, traded in a iPhone 14 for a iPhone 16, she told me I would get £166 trade in plus £100 extra, this would pay off my iPhone 14, 4 weeks later this hasn’t happened, after probably 24 hrs talking to customer service and they gave me the store number for Barnsley, rang them 49 times with no answer now I have no option but to go to the store, I’m nearly 70 am disabled but Vodafone don’t care, I refuse to pay for a phone that I no longer have but no one wants to sort it out, so I will go to the shop on Sunday and will not move until this is sorted, if I could rate the customer service it would probably be a minus
June 27, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey,
I'm really sorry to hear about your experience. I completely understand how frustrating and exhausting this must be.
I appreciate how concerning it is that this hasn’t been sorted after four weeks. I also want to acknowledge how difficult this situation must be for you, particularly given your health and mobility challenges.
If you haven’t already, please reach out to our Social Media team who can escalate this further for you. You can contact them via Facebook at https://vodafone.uk/2Fpnah2 or on X (formerly Twitter) at https://vodafone.uk/3LXh2xl. They’re available 24/7 and can follow up with the store on your behalf.
Thanks,
Vodafone Social Media Team
Amazing Fiz
I popped into the store as I find it much easier than the telephone, and I was blessed to be greeted by a gentleman called Fiz. So happy with the customer service he provided and had very high knowledge of the company. So grateful for his help and what a credit he is!! Thank you Fiz x
July 17, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Cheyanne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fiz is a lovely chap very polite and…
Fiz is a lovely chap very polite and knows his products well. He's a credit to this store
July 16, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Zena,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Saw isabelle who advised me on my…
Saw isabelle who advised me on my upgrade options was friendly and professional
July 11, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Angie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respectful Customer Service Representative omer service Representative she…
My customer service Representative she displayed respectful communication while she was speaking to me so I could understand my contacts her language barrier was easily to understood, on leaving the store feeled well pleased as a Vodafone customer.
July 5, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Suzette,
This is fantastic to hear! We really appreciate the feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fizz very helpful patient and sorted…
Fizz very helpful patient and sorted everything out new phone and also set up 10/10 service
June 28, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Mick,
Thanks for the lovely review and fantastic support for Fizz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks Zak!
Zak helped me this morning after a rubbish situation of having my phone stolen, I walked in feeling very stressed but Zak made me feel at ease almost immediately. He sorted out moving my phone number onto a new sim very quickly and was so friendly. I work in retail myself, it can be energy draining at times but Zak was everything you’d want from great customer service!
June 15, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hi Laura. Thank you for your review for Zak. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Isabelle and Nad helped me and my wife…
Isabelle and Nad helped me and my wife sort 2 phone upgrades and a new broadband connection which was much cheaper than BT. They were polite and knowledgeable.
June 13, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hi Tony. Thank you for your review for both Isabelle and Nad. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Pleasant experience to upgrade.
The person we dealt with was Zak. He was excellent, helpful, knowledgeable, and very amiable. Went in to enquire about a possible upgrade form my existing, he was really happy to assist. It wasn't just about "selling a phone" which i have experienced from other companies, more of a friendly chat, chuckle and leave as a friend type of experience. Excellent service and my new phone works out cheaper than the one I traded in!
May 31, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hi Craig, we are pleased to hear about your fantastic experience. It's great to hear Zak was helpful, personable and delivered an excellent service. Thank you for your 5 star feedback and your continued loyalty. We hope you enjoy your new device.
Thanks,
Vodafone Social Media Team
Fiz was very helpful and…
Fiz was very helpful and informative,also very friendly he helped us sort my mothers phone and got us a good deal on a new one which sorted my mums needs.
May 22, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Janet,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service by Fiz again got a new…
Great service by Fiz again got a new Tablet from him always smiling and very helpful
May 20, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Isabelle gave a nice and pleasant…
Isabelle gave a nice and pleasant experience
May 19, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Alan,
Thanks for the lovely review and fantastic support for Isabelle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Me and my partner came to sort out end…
Me and my partner came to sort out end if contract phones. Zak was very helpful and made things very easy and straightforward.
May 10, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Wendy,
Thanks for the lovely review and fantastic support for Zak.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic sales person- Nad was very…
Fantastic sales person- Nad was very helpful
May 10, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Anna,
Thanks for the lovely review and fantastic support for Nad.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service very helpful and informative. Got me the best deal and explained everything clearly. Thanks Fiz
May 8, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey RBrown,
Thanks for the lovely review and fantastic support for Fiz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
She was very helpful ful and supportive…
She was very helpful ful and supportive and was very welcoming thanks Carrie
May 7, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Jon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came into store to upgrade my sim
Came into store to upgrade my sim, Nad helped without a problem! He was polite and informative and I couldn’t have asked for any better! Thankyou!!
May 3, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Bonnie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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