Vodafone UK - Barrow In Furness Reviews 

187
TrustScore 5 out of 5

4.9

Unit 2/3 , Portland Walk, LA14 1DX Barrow-in-Furness, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Heather, Belle and Maddie were absolutely terrific in helping me with my contract and brand new phone. Answered every question I had and through some problems with the application process were extreme... See more

Company replied

Rated 5 out of 5 stars

I was greeted by the lovely Tabi upon my arrival into the store and was served by a young lady called Maddie. She was very helpful and made sure i understood everything before purchasing my new phone... See more

Company replied

Rated 5 out of 5 stars

Vodafone Barrow in Furness - Absolutely excellent service. Heather was fantastic -so helpful and patient. Went over and above to help me sort my phone out and advise on the best prices for my accou... See more

Company replied


Company details


Contact info

  • Unit 2/3 , Portland Walk, LA14 1DX, Barrow-in-Furness, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(187)

41,511 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Barrow-in-Furness Store

The staff in the barrow store were extremely helpful and I had a lovely experience in the store..

April 16, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Paula,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

I was greeted by the lovely Tabi upon my arrival into the store and was served by a young lady called Maddie. She was very helpful and made sure i understood everything before purchasing my new phone, she even persuaded me to trade in my old phone! From the first moment i walked through the door the girls were so friendly and overall customer service was on point.

March 23, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Evan,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade visit

I went to Vodafone Barrow today for an upgrade and matching smart watch, I was served by Maddie, she was exceptionally polite and delt with my enquiries wonderfully. I left extremely happy with my new contract, phone and expecting my watch to be delivered within the next couple of days.

March 28, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Kirsty,

Thanks for the lovely review and fantastic support for Maddie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I'm happy with the phone and the deal I…

I'm happy with the phone and the deal I got from the company and experience in Vodafone was great thanks to Will. He was really patient and understanding with us today!

March 13, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Arda,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tabitha was brilliant with helping me…

Tabitha was brilliant with helping me instore today very helpfull and efficient. And she was great helping me with mental health ishues which i have .Excellent comunication too. Nothing was a problemb for me all went well. Thank you steve.

March 11, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Steven,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in to upgrade

Went in to upgrade. Was seen to by Will and Heather. They are both very knowledgeable and very patient as the system was so slow. Would recommend anyone to go in there even if it is just to say hi. Really really nice genuine people

February 16, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Di Whiteside,

Thanks for the lovely review and fantastic support for Will and Heather.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will was very patient helpful and…

Will was very patient helpful and informative

February 21, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Mark,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will was very patient and kind

Will was very patient explaining everything to us and what he can do to lower the prices of what we currently have to make it more affordable and showing us the difference between what we were currently paying

February 21, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Reece,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’ve just been served by Will in barrow…

I’ve just been served by Will in barrow in Furness Cumbria to change contracts on my phone.. he is absolutely amazing & explained every single one to me & saved me money too! Very happy with the customer service I’ve received while being in store.. 5 star service

February 21, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Cheryl,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maddie served me at Vodafone in Barrow…

Maddie served me at Vodafone in Barrow today and was so kind and helpful could not thank her enough

February 9, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Bernard,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came in and tabitha was lovely…

I came in and tabitha was lovely helping me with my new phone she even put all my information onto the new one and she was really helpful. Very good service.

January 20, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Kathleen,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tabitha was really helpful with me in…

Tabitha was really helpful with me in store she answered my questions and was very reassuring

January 19, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Carole,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will and Heather were exceptionally helpful in assisting me today. They have also been exceptional in the past.

The exceptional care and commitment to helping the customer (me). I have been served by both on the past and they do not waiver from their level of commitment. Highly recommend them.

January 15, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Debbie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service in store today

Fantastic service in store today. Couldn’t have been more helpful with all my devices and saved me a fortune.
Thankyou so much.

January 8, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff member

The staff member, Will, was excellent. Very knowledgeable and very helpful. He gave us his full attention from start to finish, finding 2 great deals.

January 2, 2026
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Mark,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

excellent service

Excellent service by Tabitha in the Barrow store swapping a contract to pay as you go. Had previously been given conflicting information by the call centre. Thank you!

December 27, 2025
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Customer Service

I have been to a few Vodafone shops, and the barrow store is by far the best, great customer service, the Manager Heather was fantastic, so helpful, and she even helped me set up my broadband, the team in that branch are amazing, and I can't recommend it more. If I could award more than 5 stars I would.

November 3, 2025
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Daddy,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tabitha was brilliant so helpful &…

Tabitha was brilliant so helpful & efficient

December 11, 2025
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Helen,

Thanks for the lovely review and fantastic support for Tabitha.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will

Will was great and found me a new phone within my budget. Getting me the best deal possible.

December 6, 2025
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Jack,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff and manage to save use money

Very helpful staff Heather checked account and explained everything

November 22, 2025
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey David,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look