Vodafone UK - Barrow In Furness Reviews 

187
TrustScore 5 out of 5

4.9

Unit 2/3 , Portland Walk, LA14 1DX Barrow-in-Furness, GB


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Rated 5 out of 5 stars

Heather, Belle and Maddie were absolutely terrific in helping me with my contract and brand new phone. Answered every question I had and through some problems with the application process were extreme... See more

Company replied

Rated 5 out of 5 stars

I was greeted by the lovely Tabi upon my arrival into the store and was served by a young lady called Maddie. She was very helpful and made sure i understood everything before purchasing my new phone... See more

Company replied

Rated 5 out of 5 stars

Vodafone Barrow in Furness - Absolutely excellent service. Heather was fantastic -so helpful and patient. Went over and above to help me sort my phone out and advise on the best prices for my accou... See more

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  • Unit 2/3 , Portland Walk, LA14 1DX, Barrow-in-Furness, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

187 reviews

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4.9

All reviews

(187)

41,511 reviews in the last 12 months

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Rated 5 out of 5 stars

Had such a nice experience in the…

Had such a nice experience in the barrow shop today maddie was so kind and helpful I couldn't thank her enough for her help

November 20, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was amazing

Dan was amazing! So helpful & knowledgeable. He explained everything really well. He & Will were friendly & down to earth with no hard sell, which always puts me off when people try to tell me what I want rather than ask me what I want. Will also got up to help an elderly customer who was struggling with the door, lovely to see in a young person!

November 13, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service Dan and Will were…

Excellent service Dan and Will were absolutely fantastic and very helpful updating our phones and accounts . They are a credit to Vodafone

November 13, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helped by Will .

Helped by Will .. very nice lad ..lots of patience ( I am 82 years old so this was importantly) he was very helpful .. gave the descriptions very thoroughly and made certain that I understood each offer completely by before moving on …

November 13, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Heather was so kind and helpful when I…

Heather was so kind and helpful when I came in to get a new phone she went above and beyond

November 1, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into the Vodafone shop today to…

Went into the Vodafone shop today to get some help setting up my new phone and I was greeted by maddie who was amazing and done a great job of helping me when I had lots of questions

October 21, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

What a pleasant experience I had in the…

What a pleasant experience I had in the Vodafone shop today thanks to maddie. She was so helpful and done her very best to accommodate to me very happy

October 17, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

Hi. Thank you for your review for Maddie. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We needed to upgrade our contract

We needed to upgrade our contract, and were assisted by Will and Tabi. Both were very helpful.

October 15, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Barrow-in-Furness…

Great service from Barrow-in-Furness Vodafone. Phone came in earlier than expected. Big thanks to Heather for the support!

October 13, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

She was absolutely brilliant so…

She was absolutely brilliant so friendly! Highly recommend Tabitha if u need anything! (Barrow store)

October 6, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into Vodafone Barrow for a upgrade…

Came into Vodafone Barrow for a upgrade Heather served me straight away sorted new phone and transferred all my data she was so kind and helpful

October 9, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maddie was so kind when I came in ro…

Maddie was so kind when I came in ro upgrade my phone she was so helpful and explained everything so well all of the staff are lovely

October 1, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

Hey O Waly,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely staff

Maddie was so kind and helpful I couldn't fault her. Lovely staff

September 18, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tabitha was great at explaining…

Tabitha was great at explaining everything with the deals, very helpful and friendly.

September 17, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

Hi Steph. Thank you for your review for Tabitha. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maddie was so lovely and a great help…

Maddie was so lovely and a great help when I came to get a new phone she explained everything so well

September 13, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I haven’t lived in Barrow in Furness…

I haven’t lived in Barrow in Furness for very long, I was due a new phone and thought I would pop by on lunch from work, I was greeted with a huge smile and a very warm welcome from the store manager, I think she was called heather, there was also a young girl with dark hair who was also extremely welcoming, They went the extra mile, We had a chat, a laugh and I left with a new phone after they told me the benefits of getting a newer device, the store itself was really busy when I went in, and the two girls worked so hard to cater to everybody, there was a guy in store also in a Vodafone uniform however my experience with him was not as pleasant, he wasn’t wearing a name badge so I’m unsure of his name, no smile, no hello and he kept going outside to talk rather than help the girls who where clearly trying to help everyone as fast and efficiently as possible, I wasn’t the only customer to notice this. All in all, my experience in store was lovely and I cannot thank the two women enough for all of their help today!

September 5, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

We're happy to hear that our service was so helpful and that you found it to be an overall positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 4 out of 5 stars

Staff excellent and professional only…

Staff excellent and professional only issues was with systems that run really slow

August 28, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

Hey Chris,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice staff

Staff were nice
Computer was slow

August 28, 2025
Unprompted review
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Reply from Vodafone UK - Barrow In Furness

Hey Fiona,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tabitha was really helpful

August 28, 2025
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey June,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff were so helpful.

Everything was all an easy process. Staff were very helpful and easy to follow. Explained everything very easily!

August 21, 2025
Unprompted review
Vodafone UK - Barrow In Furness logo

Reply from Vodafone UK - Barrow In Furness

Hey Elisabeth,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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