My review is about the Vodafone store in Basildon Essex I had a pleasant customer service experience with Phan. She is very friendly and professional, knowledgeable and fullfil my request. Highly r... See more
Company replied
Location
Switch location100 Town Square, SS14 1BX Basildon, GB
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I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... See more
Company replied
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being wi... See more
Company replied
Phan was a very informative and knowledgeable salesperson. It made my upgrade a very good experience. Thank you Phan.
Company replied
Company details
- Mobile Network Operator
- also in
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Basildon
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
100 Town Square, SS14 1BX, Basildon, United Kingdom
4.9
Excellent
191 reviews
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Steven was very helpful.
Steven was very helpful.
Found me a much more suitable plan
May 22, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hey Denis,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very good service from Zain
Very good service from Zain. Very sufficient and knowledgeable.
May 15, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Thanks for your review Toni. It's great to hear Zain took the time to answer any questions you had.
Thanks,
The Vodafone Social Media Team
Zain was amazing
I visited the Vodafone store in Basildon to Visit Zain as I have always been served and helped by him. As usual his service was top notch and always provides me with the best experience and help. Can’t fault him! Amazing staff and team overall. I trust them as that’s the only store I visit!
May 16, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hi Vladya. Thank you for your review for Zain. It's always lovely to read such amazing feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Great service from Steve helping my…
Great service from Steve helping my mother with her phone
May 14, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hey Natalie,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Stephen was very professional with good…
Stephen was very professional with good interpersonal skills. He was very helpful at the store today.
May 12, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hey Sheena,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very friendly and helpful helped me set…
Very friendly and helpful helped me set up my broadband and i had issues online
April 22, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hi Marites,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellent Service
I visited the store to change my tariff and Reece dealt with the situation very efficiently and was professionally prepared to help make the transition easily! He was friendly and approachable!
But then I had an enormous issue in that my original number was lost and I had a new number allocated which was awful because all my medical contacts were unable to contact my husband and I! We are retired and under the hospital constantly ( my husband had a triple bypass! ) We went back to the shop and Steven was absolutely amazing in that he went above and beyond to retrieve our number! He even rang me on his day off to reassure me that he wouldn't give up and finally after lots of phone calls and intervention on our behalf reinstated my number!
I'm still waiting for a refund for the two months that I couldn't use the phone but I again went into the shop on Friday and Steven assured me he was dealing with it on an ongoing basis! And I know he won't let it rest also on Friday Reece was charming and I told him that I couldn't send txt messages anymore so he removed the bar ( although I don't know why it happened in the first place!!!) I still can't send txt to my son's phone so will have to return to the shop when it's convenient for us!
Once again a huge thanks to Reece and particularly to Steven for their professionalism and support 👍🏽👍🏽👍🏽👍🏽
April 3, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hi Marie,
Thank you for your review. Happy to know that Reece and Steven have been able to help you get your number back and are helping with getting you your refund. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Good service clear information
April 21, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
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