Mai dealt with us with the utmost patience. She really explained everything clearly & was very helpful…… Excellent experience…. Thanks Mai. !!
Company replied
Location
Switch locationUnit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE Basildon, GB
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See what reviewers are saying
Mai was very helpful with our last phone purchase a few weeks back so we were very happy to see her when we returned today. She went through all the options very clearly and was very patient with us.... See more
Company replied
Mai, I had good experience with her. She was really good at what she does. Good customer service, welcoming approach.
Company replied
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Basildon
Written by the company
Contact info
Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE, Basildon, United Kingdom
4.9
Excellent
186 reviews
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Excellent service from Steven
Excellent service from Steven. We always visit the Basildon branch of Vodafone due to the great service they provide. Any problem we may have, they have always happily dealt with. It is rare to come away from any store feeling happy with the service provided.
May 17, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hi Annette,
It's great to hear about your recent experience and feedback for Steven. Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went into store to upgrade
Went into store to upgrade. Steve was most helpful. Went through my usage and recommended a handset an plan. Even went through and helped transfer data.
May 7, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hi Frank. Thank you for your review for Steve. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into store to check roaming…
Went into store to check roaming options, spoke to Steve who was so helpful. Ended up upgrading my phone amd moving my home broadband to Vodafone at a much better deal. So happy i visited the store. Steve couldnt be any more helpful.
May 4, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hey Perry,
Thanks for the 5 stars! We're delighted you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Served by Sam praise the lord she was…
Served by Sam praise the lord she was wonderful , got me a good deal
April 22, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hi Sabrina,
Thank you for taking the time to leave us a review, and sharing this great feedback for Sam.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Store agent was really helpful
March 29, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hi Michelle. Thank you for your review and rating. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What impressed me was their dedication to customer satisfaction.
The team at Vodafone Basildon went above and beyond to assist me with my inquiries. They patiently listened to my questions and concerns, offering expert advice tailored to my specific needs. Not only were they knowledgeable about their products and services, but they also took the time to explain everything in a clear and understandable manner.
What truly impressed me was their dedication to customer satisfaction. They took the time to understand my requirements and preferences, guiding me towards the best options available. Their professionalism and attention to detail were truly commendable, making the entire experience seamless and enjoyable.
I left the Vodafone shop feeling confident and satisfied with my choices, thanks to the exceptional assistance provided by the staff. Their friendly demeanor, expertise, and commitment to excellence have earned my trust and loyalty as a customer.
I would highly recommend the Vodafone shop to anyone in need of mobile services or assistance. Thank you to the amazing team for making my visit a truly memorable one!
Warm regards,
Skie Hummingbird
March 23, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hi Skie,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Scott was very helpful in a stressful…
Scott was very helpful in a stressful situation and helped me get a new phone stress free
March 23, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
The product knowledge was very…
The product knowledge was very impressive and my query was resolved swiftly
February 26, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hey Nicholas,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Steven was fantastic
Steven was fantastic. Helped us with a few issues we were having. Then explained that we could upgrade to a brand new phone and use our old phone to trade in to help with the remaining cost of our old phone.
Then he helped transfer all of our data. He was very informative, friendly and efficient. Made the whole process seem simple and easy for us oldies. Thanks again.
February 20, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hi Hersi,
This is lovely feedback for Steven. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Phan was very friendly and…
Phan was very friendly and professional. Explained everything very well and managed to save us money off our monthly bill. A credit to your company.
January 27, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hi there,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went into the basildon store and was…
Went into the basildon store and was seen by Samantha who helped me upgrade to a new phone very happy with the service
January 15, 2024
Unprompted review
Reply from Vodafone UK - Basildon
Hi Craig. Thank you for your review for Samantha. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good experience and staff helpful.
December 13, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Thanks for your feedback Elise. It's great to see we were able to help.
Thanks again, The Vodafone Social Media Team
Staff were great
Staff were great, so helpful and more than happy to help
Woukd definitely shop in store again
December 30, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Thanks for your feedback. It's always good to see we were able to help.
Thanks again, The Vodafone Social Media Team
The service I received was great
The service I received was great. Nothing was too much trouble. I will be returning thank you .
December 29, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Thanks for your feedback. It's always good to see one of our team made such a great impression on you.
Thanks again, The Vodafone Social Media Team
Needed a new iPhone as mine was very…
Needed a new iPhone as mine was very old went into store and saw Scott who advised me on what iPhones would be perfect for me I got my upgrade to an iPhone 12 very happy with the service and positive attitude
November 19, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hi Jackie. Thank you for your review for Scott. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sarah was wonderful she helped me fix…
Sarah was wonderful she helped me fix my iPad very friendly and happy young lady
November 10, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hi Pam,
Thank you for reviewing and sharing this great feedback for Sarah.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sarah was amazing customer service very…
Sarah was amazing customer service very friendly she helped me a lot with my upgrade and my daughters additional line thank you Sarah
November 8, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hey Rosslyn,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
broadband
Came in to set up broadband, Michael/Mike was very helpful and straightforward, which I like! Will be spreading the word about this fantastic service!
October 31, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hi Barry,
We're pleased to hear about your recent experience. Thank you for reviewing and sharing your feedback for Michael.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Unfortunately my phone broke and I…
Unfortunately my phone broke and I needed a new one so I visited the store today and Scott assisted me to help get a new iPhone and I’m very pleased with the friendly service and the price of the contract for my upgrade!
October 31, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hi Denise,
Thank you for your review and sharing this feedback. We appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Steven was great helped me upgrade to…
Steven was great helped me upgrade to new phone and transferred all my data I need for my business
October 2, 2023
Unprompted review
Reply from Vodafone UK - Basildon
Hey Tracey,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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