My review is about the Vodafone store in Basildon Essex I had a pleasant customer service experience with Phan. She is very friendly and professional, knowledgeable and fullfil my request. Highly r... See more
Company replied
Location
Switch location100 Town Square, SS14 1BX Basildon, GB
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I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... See more
Company replied
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being wi... See more
Company replied
Phan was a very informative and knowledgeable salesperson. It made my upgrade a very good experience. Thank you Phan.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Basildon
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
100 Town Square, SS14 1BX, Basildon, United Kingdom
4.9
Excellent
191 reviews
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Phan was very helpful
Phan was very helpful and understanding to my requirements . She guided me through the process and made it very clear and easy to do . Would highly recommend her to anyone.
October 1, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Derek,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Phan was Really friendly and kind also…
Phan was Really friendly and kind also very helpful with everything we asked about but also told us a lot we didn’t know we could get
October 1, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Michael,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
We had an outstanding experience at the phone store today! Samuel was absolutely amazing — he went above and beyond to make sure everything was perfect for us. His dedication, patience, and professionalism were on another level, and we couldn’t be more satisfied with the service he provided. Truly one of the best customer service experiences we’ve ever had.
A huge thank you to Samuel for making everything possible and for showing such genuine care.
And a very special thank you from Emily for her wonderful birthday present — it really made her day extra special! 🎉
We left the store not just happy, but genuinely impressed. Highly recommended!
September 11, 2025
Unprompted review
Reply from Vodafone UK - Basildon
We're absolutely thrilled to hear that our service was so helpful and that you found it to be an outstanding experience. We appreciate you taking the time to leave us this fabulous feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Phan was very friendly and very helpful…
Phan was very friendly and very helpful and patient with me.she knows here job and she does it well,she is a great member of staff for you.
September 4, 2025
Unprompted review
Reply from Vodafone UK - Basildon
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review and for your kind words.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
We are happy to hear that you found our agent Mai helpful.
Vodafone Social Media Team
Samuel
Samuel, was very helpful and efficient and quick, in sorting me out a very good deal.
September 1, 2025
Unprompted review
Reply from Vodafone UK - Basildon
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Vodafone Samuel
The salesman called Samuel made me very comfortable and went through everything thing with me he is very polite professional and a lovely guy. Would recommend him to anyone.
September 1, 2025
Unprompted review
Reply from Vodafone UK - Basildon
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Pleasant visit
Kill time and got another phone sim activated. Served by Mai who was very helpful.
August 7, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Raymond,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service!
Great service! I came into store a couple of times & what a lovely team! Del is amazing and so helpful! He helped me sort my account and upgraded my phone, he got me the best deal within my price range. He has a fantastic attitude and always had a solution to problems that occurred.
August 6, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hi Darcy,
Thank you so much for your wonderful review and the amazing support you’ve shown for Del —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Samual was amazing
Samual was amazing. So kind and helpful and explained everything so well
August 5, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Katie,
Thanks for the lovely review and fantastic support for Samual.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Samual was very helpful
Samual was very helpful , informative and patient ! Think I got a good deal
So very happy 😃
August 4, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
PHAN AT BASILDON VODAFONE WAS AMAZING…
PHAN AT BASILDON VODAFONE WAS AMAZING HELPING ME SORT OUT A NEW PLAN FOR ME
August 2, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Deborah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Samual
Sam, was very helpful and very good people skills
Appreciate his time
Thankyou
July 10, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Taylor,
Thanks for the lovely review and fantastic support for Samual.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Top Class Service
i popped into the Vodafone store in Basildon to get a SIM only contract and move my existing number over. I was dealt with by Ruby who was brilliant. She had me set up in just a few minutes and explained everything as we went along.
July 8, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Jean,
Thanks for the lovely review and fantastic support for Ruby.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing afternoon at Vodafone store in…
Amazing afternoon at Vodafone store in Basildon today.
Phan the store manager was a real delight and extremely knowledgeable.
Thank you for your massive help today.
July 6, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful
Samuel is very helpful, easy to talk to.
Very good customer service!
July 5, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visit basilHad an amazing visit to Basildon…
Had an amazing visit to Basildon Vodafone Sam dealt with he was fantastic above and beyond thank you
July 4, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey there,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sam was Very informative and very…
Sam was Very informative and very helpful.
Worked very hard to achieve my requirements
July 1, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Essex,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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