Mai dealt with us with the utmost patience. She really explained everything clearly & was very helpful…… Excellent experience…. Thanks Mai. !!
Company replied
Location
Switch locationUnit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE Basildon, GB
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See what reviewers are saying
Mai was very helpful with our last phone purchase a few weeks back so we were very happy to see her when we returned today. She went through all the options very clearly and was very patient with us.... See more
Company replied
Mai, I had good experience with her. She was really good at what she does. Good customer service, welcoming approach.
Company replied
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Basildon
Written by the company
Contact info
Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE, Basildon, United Kingdom
4.9
Excellent
186 reviews
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Samuel done everything we needed to do when upgrading my grandads contract.
He was a massive help and went beyond
June 2, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Ashlea,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phan was lovely very helpful
Phan was lovely very helpful, gave me all the information I needed, sorted out my whole system. Thank you Phan 😊
May 16, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Rosemary,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very nice experience
I,webt to Basildon Town center to see abou upgrading my phone
Scott helped me to choose the right phone for me.
He was ver professional polite and helpful
I came away very happy because of him making the experience very pleasant
May 14, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Kim,
Thanks for the lovely review and fantastic support for Scott.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very nice people in there
Very nice people in there , very helpful, I’m very happy 😃
May 11, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hi there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Hey Isack,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Needed urgent help!
Needed urgent help as phone no longer worked.
Phan was excellent in every way.
Helpful, informative and got everything sorted in good time.
April 13, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hi Philip.
We're happy to hear that we could provide urgent assistance when your phone stopped working.
Thanks,
Vodafone Social Media Team
Samuel was very knowledgeable and done…
Samuel was very knowledgeable and done everything asked of him
April 14, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Shelly,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Samuel was a great help and great guy
Samuel was a great help and great guy! Fantastic service, very professional and polite guy! Highly recommend - Basildon branch :)
April 6, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Stuart,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phan my advisor was very helpful in…
Phan my advisor was very helpful in finding me the best plan and getting me the deal I wanted with the price I wanted, she was very helpful and explained everything to me in good detail so I knew what I was signing up to.
April 5, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Emily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
iNCREDIBLE SERVICE AND KNOWLEDGE BY…
iNCREDIBLE SERVICE AND KNOWLEDGE BY RUBY IN THE BASILDON STORE, SHE MADE THE EXPERIANCE ENJOYABLE. WOULD RECOMMED HER AND HER COLLEAGUE WHO ACTUALLY WANTED TO HELP
March 28, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Tony,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer service!
The sales adviser Phan was very helpful!
She was super quick and professional.
Overall, I always have great experience at Vodafone in Basildon, Eastgate.
March 16, 2025
Unprompted review
Reply from Vodafone UK - Basildon
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Del gave good service
March 13, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Thanks for the five star review, John! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful advice and assistance
Very helpful advice and assistance, Del sorted our issue thoroughly and helpfully. Much appreciated.
March 8, 2025
Unprompted review
Reply from Vodafone UK - Basildon
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Derek and his colleagues have been…
Derek and his colleagues have been extremely helpful, assisting me in saving money, which is absolutely brilliant!
March 6, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Thank you for the incredible feedback Ben, it means a lot. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Phan is always helpful I come into…
Phan is always helpful I come into store every year to update my contracts and get the best deal. She makes the process as painless as possible and my visit to the store pleasant.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
William was great
William was great. Very helpful. Would recommend
February 28, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hi Tina,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Phan was a joy
Phan was a joy . She sorted out 2 upgrades for us today she was polite friendly and extremely helpful
February 23, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Phan was excellent
Phan was excellent, couldnt wish for a better service! Will always come again!
February 11, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hi Eileen. Thank you for your review for Phan. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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