My review is about the Vodafone store in Basildon Essex I had a pleasant customer service experience with Phan. She is very friendly and professional, knowledgeable and fullfil my request. Highly r... See more
Company replied
Location
Switch location100 Town Square, SS14 1BX Basildon, GB
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I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... See more
Company replied
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being wi... See more
Company replied
Phan was a very informative and knowledgeable salesperson. It made my upgrade a very good experience. Thank you Phan.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Basildon
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
100 Town Square, SS14 1BX, Basildon, United Kingdom
4.9
Excellent
191 reviews
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Samuel was absolutely amazing with…
Samuel was absolutely amazing with customer service at vodafone. Was able to find a phone that suited my needs . Thank you brilliant 5 stars
June 5, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hi Debbie.
We're happy to hear that you received amazing customer service and found a phone that suited your needs.
Thanks for the brilliant review! If you need anything, reach out to our Social Media team.
Thanks,
Vodafone Social Media Team
Helpful friendly staff
Phan Boi was really friendly and very helpful. She explained everything as she took me through the process of getting a new phone contract...from trading my old phone in to transferring my number over. Everything was sorted very quickly and professionally. Thank you...!
Lovely lady. Star colleague.
June 3, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Kelly,
Thanks for the lovely review and fantastic support for Phan Boi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very happy with overall product & service
I was due an upgrade so I went into the Basildon branch and was served by Scott.
Scott took his time to listen to my needs and wants, he communicated my options well and talk me through all aspects of my upgrade.
Very happy with the overall product and service.
June 3, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Honestly outstanding service
Honestly outstanding service from the advisor and very professional from start to finish what a credit to Vodafone Basildon store.
Just hope Samuel gets the credit he deserves
June 4, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Richard,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Samuel was really helpful
Samuel was really helpful, understood my problem with Onecom and smoothly transferred me to Vodafone.. really enjoyed the experience
June 4, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Terry,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrade
Samuel done everything we needed to do when upgrading my grandads contract.
He was a massive help and went beyond
June 2, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Ashlea,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phan was lovely very helpful
Phan was lovely very helpful, gave me all the information I needed, sorted out my whole system. Thank you Phan 😊
May 16, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Rosemary,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very nice experience
I,webt to Basildon Town center to see abou upgrading my phone
Scott helped me to choose the right phone for me.
He was ver professional polite and helpful
I came away very happy because of him making the experience very pleasant
May 14, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Kim,
Thanks for the lovely review and fantastic support for Scott.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very nice people in there
Very nice people in there , very helpful, I’m very happy 😃
May 11, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hi there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Hey Isack,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Needed urgent help!
Needed urgent help as phone no longer worked.
Phan was excellent in every way.
Helpful, informative and got everything sorted in good time.
April 13, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hi Philip.
We're happy to hear that we could provide urgent assistance when your phone stopped working.
Thanks,
Vodafone Social Media Team
Samuel was very knowledgeable and done…
Samuel was very knowledgeable and done everything asked of him
April 14, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Shelly,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Basildon
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Samuel was a great help and great guy
Samuel was a great help and great guy! Fantastic service, very professional and polite guy! Highly recommend - Basildon branch :)
April 6, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Stuart,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phan my advisor was very helpful in…
Phan my advisor was very helpful in finding me the best plan and getting me the deal I wanted with the price I wanted, she was very helpful and explained everything to me in good detail so I knew what I was signing up to.
April 5, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Emily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
iNCREDIBLE SERVICE AND KNOWLEDGE BY…
iNCREDIBLE SERVICE AND KNOWLEDGE BY RUBY IN THE BASILDON STORE, SHE MADE THE EXPERIANCE ENJOYABLE. WOULD RECOMMED HER AND HER COLLEAGUE WHO ACTUALLY WANTED TO HELP
March 28, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Hey Tony,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer service!
The sales adviser Phan was very helpful!
She was super quick and professional.
Overall, I always have great experience at Vodafone in Basildon, Eastgate.
March 16, 2025
Unprompted review
Reply from Vodafone UK - Basildon
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Del gave good service
March 13, 2025
Unprompted review
Reply from Vodafone UK - Basildon
Thanks for the five star review, John! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful advice and assistance
Very helpful advice and assistance, Del sorted our issue thoroughly and helpfully. Much appreciated.
March 8, 2025
Unprompted review
Reply from Vodafone UK - Basildon
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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