On Saturday the 31st of August, we were helped by Alain but with input from Berty and another gentleman whose name I have forgotten (sorry). I can honestly say all three were absolutely awesome! I had... See more
Company replied
Location
Switch location30-31 Stall Street, BA1 1QG Bath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service, wanted to upgrade my phone and this was made easy and straightforward by Bertie. Transferred my old phone to my new one and was unable to pick up after going round a few shops.... See more
Company replied
Really helpful staff. It took a bit longer than hoped, but so good to be able to do things in store in with real people. Rob, Wes & Jade were great
Company replied
Went to check latest broadband and SIM deals against rising prices for my two current contracts. Made a saving of £7 per month by moving to FF broadband (£21 against £28) and £5 saving (and 5gb more d... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bath 30-31 Stall Street
Written by the company
Contact info
30-31 Stall Street, BA1 1QG, Bath, United Kingdom
4.9
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Berty was extremely helpful
Berty was extremely helpful, a pleasure to deal with
August 3, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Geoff,
Thanks for the lovely review and fantastic support for Berty.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very great service
Very great service, Josh was the staff member helping me out in buying two new Iphone 17 pro max models. He explained the cost breakdown very well and helped me save money on my amazon prime subscription.
August 3, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Berry was excellent great customer…
Berry was excellent great customer service
And brilliant service from Vodafone
August 2, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Matt,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was very professional & efficient…
Josh was very professional & efficient 👍👍👍
August 1, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Trevor,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Jayne,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Rosamund,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited Vodaphone
I visited Vodaphone, Bath this morning to upgrade my phone. The lady in store not only found me a great deal but set up everything on my phone for me ( a task I've struggled with in the past, not being a very acomplished technical person!). She was incredibly helpful and patient and made the whole experience really easy. Thank you so much
July 28, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Today I had the pleasure of being…
Today I had the pleasure of being helped by Jade while setting up my home Wi-Fi and getting a new SIM card.
She was incredibly kind, friendly, and professional. She handled everything with so much patience, care, and a positive attitude, making the whole process easy and stress-free. Her excellent customer service truly stood out, and I really appreciate the time and effort she put into helping me.
A huge thank you to Jade and the whole team! I’m so happy I chose this company, and I highly recommend it. If you ever need any help, definitely ask for Jade—you’ll be in the best hands. ⭐️
July 22, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Janan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade was very friendly
Jade was very friendly, kind, and patient throughout the whole process. She made everything easy to understand and provided excellent customer service. Thank you!
July 22, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Sohrab,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade is so friendly and helpful
Jade is so friendly and helpful! Answered all my questions and was great fun.
July 22, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Nanette,
Thanks for the lovely review and the fantastic support you’ve shown for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade and Rob
Jade and Rob, part of the team at Vodafone, were very polite and helpful. My phone was set up efficiently, with attention paid to detail and all my questions answered. I shall definely return to the Bath store.
July 18, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Bev,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service staff Wes and Bertie…
Excellent service staff Wes and Bertie were very helpful and explained everything I needed to know. I would recommend their service to anybody.
July 17, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey there,
Thanks for the lovely review and fantastic support for Bertie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bertie was fabulous
Bertie was fabulous. He helped me navigate finding a new phone and contract with great patience and detail, thank you so much!
July 17, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Rosa,
Thanks for the lovely review and fantastic support for Bertie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rob was very patient and helpful
Rob was very patient and helpful. No question was to silly!!!
July 17, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
"Hey Davina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Jess was really helpful and made things…
Jess was really helpful and made things really easy 👍🏼
July 11, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Millie,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service at the Bath branch
Excellent service at the Bath branch. Berty was excellent, saved me money and everything has gone very smoothly
July 9, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Richard,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Wes Manager
Wes Manager. Saw me straight away after my upgrade issues via Call Centre. Resolved and reassured me after investigating - perfect service. Job absolutely done first class.
Will now add my partner on my account on contract renewal.
July 8, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Ben,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Jess and Wes
Excellent service from Jess and Wes.
Can highly recommend Vodafone Bath
July 1, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Vibeke,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service with everything.
Great customer service with everything.
Rob was my assistant in Bath store
June 27, 2026
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
"Hey Lesley,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.