On Saturday the 31st of August, we were helped by Alain but with input from Berty and another gentleman whose name I have forgotten (sorry). I can honestly say all three were absolutely awesome! I had... See more
Company replied
Location
Switch location30-31 Stall Street, BA1 1QG Bath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service, wanted to upgrade my phone and this was made easy and straightforward by Bertie. Transferred my old phone to my new one and was unable to pick up after going round a few shops.... See more
Company replied
Really helpful staff. It took a bit longer than hoped, but so good to be able to do things in store in with real people. Rob, Wes & Jade were great
Company replied
Went to check latest broadband and SIM deals against rising prices for my two current contracts. Made a saving of £7 per month by moving to FF broadband (£21 against £28) and £5 saving (and 5gb more d... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bath 30-31 Stall Street
Written by the company
Contact info
30-31 Stall Street, BA1 1QG, Bath, United Kingdom
4.9
Excellent
290 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Colin was very nice and super helpful
Colin was very nice and super helpful, answered all of my questions with a smile!
November 6, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amazing customer service
Amazing customer service, Alina is a lovely person and very helpful!!
November 6, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent service in Bath outlet
We went into Vodafone Bath because we had a problem with our iPhone. We were served by Saad who surpassed all expectations. We had just come from the apple shop hoping to get some answers but we got absolutely none and left disappointed but not surprised. We have left Vodafone elated and surprised!. Saad saved us so much money and was patient and diligently worked through our account (which has many phones on it). Would strongly recommend a visit to your local Vodafone outlet.
November 1, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hi. We're happy to hear that you had such a positive experience in our store. It's great to know that our team member was able to help you with your iPhone issue and provide a solution that exceeded your expectations. We appreciate you recommending a visit to our store. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jess was absolutely brilliant
Jess was absolutely brilliant. Customer engagement, brilliant knowledge and a fantastic experience. A credit to Vodafone.
October 30, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hi. We're happy to hear that you had a fantastic experience! We appreciate your positive feedback regarding the brilliant customer engagement and knowledge you received. We value your comments. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alina was really kind and very helpful
Alina was really kind and very helpful, made everything very simple.
October 21, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Good visit to Vodafone BathWe managed to get home bb and both our…
We managed to get home bb and both our mobile contract sorted with Timothy who was great to deal with.
October 19, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I popped into Vodafone in Bath looking…
I popped into Vodafone in Bath looking for an entirely new phone number and contract. I sat down with Tim, who couldn’t have been more helpful and patient with the entire process. He was very knowledgable and thorough, taking the time to go through all my options. All the staff in the store were welcoming (with a shout out to Stephan) and it was a very efficient and stress free process! I’d highly recommend asking for Tim if you go to the store.
October 19, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Everyone was super helpful
Everyone was super helpful. Tim and Stephen made us feel at home. I can’t fault the experience whatsoever. I’d highly recommend to anyone looking for anything related to their phone. Hope you get that Nando’s!
October 19, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jade is awsome
Jade is awsome, she is prompt, kind, polite and so, so helpful! I wish more people could be like her.
You are very lucky to have her working here!
October 17, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hi Alice. Thank you for your review for Jade. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
They were a great help
They were a great help, very polite and excellent customer service helping with my sim activation. Very pleased. Staff member Stephen.
October 13, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Timothy was great
Timothy was great! Really helpful. Help me and my partner get a really good deal.
Thank you so much
October 10, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Fantastic friendly service while…
Fantastic friendly service while picking up my new phone, thank you georga
October 10, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Stephen dealt with my unusually…
Stephen dealt with my unusually complicated requirements extremely well
October 7, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great service from Saad who was really…
Great service from Saad who was really thoughtful and took extra time to help my mum in her 60s
October 4, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Sophie,
Thanks for the lovely review and fantastic support for Saad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stephen was very helpful and very…
Stephen was very helpful and very personable. Thank you
October 1, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Trevor,
Thanks for the lovely review and fantastic support for Stephen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey William,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer service from Jess in…
Fantastic customer service from Jess in this store. Thank you for all of your help. Would highly recommend.
September 27, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey there,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Patient, polite & helpful - all you want.
I've had a Nokia E72 (like a blackberry) for 15 years and knew I wanted to upgrade to a Galaxy Flip 7. The age of my phone presented issues over transfer of data. I had many questions and Jessica couldn't have been more helpful seeing me through a big leap in technology with this upgrade. I felt I received a service and continued reassurance that demonstrates why Vodafone still have high street shops. I've been with Vodafone for probably 20+ years and based on this experience wouldn't think of changing - Thank you Jessica.
September 23, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Hey Leslie,
Thanks for the lovely review and fantastic support for Jessica. It's always a pleasure to read such kind words.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was very helpful
Was very helpful, came in to get my phone upgraded. Gave me the best plan. Also look into my dads plan, in which he was able to get a great deal for upgrading, getting a new watch all for a better price.
September 20, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Jess installed my new Sim cards and did…
Jess installed my new Sim cards and did a wonderful job. She is knowledgeable, polite and professional. Thank you Jess.
September 16, 2025
Unprompted review
Reply from Vodafone UK - Bath 30-31 Stall Street
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.