The manager Sid was so helpful and patient. He explained everything fully . The only downside was not his fault but the credit check team who approved my husband’s new phone but didn’t follow through... See more
Company replied
Location
Switch locationSU45 The Mall, BB1 7JB Blackburn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Salma at vodafone blackburn was very patient and understanding. she helped me get all pf my family sims and move my broadband. She explained everything very well to me and kept everything simple whils... See more
Company replied
I went into the Vodafone, The Mall store in Blackburn. Sid the store manager was friendly knowledgeable and efficient. He gave us an amazing deal, and was honest and realistic. Vodafone as a company h... See more
Company replied
Absolutely brilliant. Thank you Sid. Excellent customer service on Thursday, going over and above. Extremely helpful and as importantly, reduced my out of contract monthly bill by a decent amount. Wou... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Blackburn
Written by the company
Contact info
SU45 The Mall, BB1 7JB, Blackburn, United Kingdom
5.0
Excellent
784 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came into store as I needed help
Came into store as I needed help. Sid and Lukas really helped me out and got me a new SIM sorted out too.
November 14, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Brilliant service today by Lukas
Brilliant service today by Lukas at Blackburn branch in the mall. He helped me get the best deal for my personal needs and was pleasant and professional throughout. He is an asset to your company
November 14, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Lukas was very helpful and was able to…
Lukas was very helpful and was able to help me upgrade my phone. He was very polite and knowledge about the different phone plans . He explained the process of trading in process . He explained how much I will be paying monthly
November 8, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
Hi. We're happy to hear that you had a positive experience. We appreciate you mentioning how helpful and polite Lukas was during your phone upgrade. We're glad that they were knowledgeable about the plans and trade-in process, and clearly explained your monthly payments. Thanks for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
great service as always
great service as always, supported me in getting out my curry’s contract and getting back on track with vodaphone. Thanks Guys :)
November 6, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
07724665988 had great customer service…
07724665988 had great customer service today, with Sid store manager explain everything to me showed me the best benefits I can get also made me feel very welcome thank you so much. I will truly recommend this guy to anyone.thank you
November 6, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Lukas gave Brilliant information and…
Lukas gave Brilliant information and very knowledgeable no rush very patient
November 6, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very Helpful
Lukas is very friendly and very helpful. I went in with a problem and limited time. He was informative and fast to deal with my problem and i was in and out of the shop in no time.
November 1, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
Hi. We're happy to hear that you had a positive and efficient experience! We appreciate your feedback and are so glad that our team was able to assist you quickly and effectively. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sid was a great help in the shop and…
Sid was a great help in the shop and made me feel at ease
October 22, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Kind,helpful,quickly solved the problem
October 21, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great customer service kelp advice
Great customer service kelp advice
October 20, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very polite and explained everything in…
Very polite and explained everything in detail
October 20, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Blackburn
Hi Luke. Thank you for your review for Sid. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Review on Lukas
Lukas was very helpful and cheerful.
He saved me on 2 sim only plans and sorted me an ipad :)
Brill customer service and good conversation!
Thank you
October 17, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
Hi Gemma. Thank you for your review for Lukas. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Blackburn
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Lukas was a very approachable sales…
Lukas was a very approachable sales representative
Knowledgeable, and helped with all our queries
October 11, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Blackburn
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Helpful and straight forward Sid was
October 7, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Straight forward and very helpful Sid…
Straight forward and very helpful Sid was
October 7, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Friendly staff
Lukas was very friendly, helpful and professional.
Knowledgeable and found us the best deals
October 6, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
Hey Deborah,
Thanks for the lovely review and fantastic support for Lukas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Salma was amazing
Salma was amazing, very professional and helped out with all the questions asked.
October 4, 2025
Unprompted review
Reply from Vodafone UK - Blackburn
Hey Diane,
Thanks for the lovely review and fantastic support for Salma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.