Customer Service was first class .. a assistant called Gillian helped me chose my new phone and explained everything to me..my friend was so impressed with the experience she said she would buy her ne... See more
Company replied
Location
Switch locationUnit 6 , 6-12 Victoria Street, FY1 4RW Blackpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Marcin has been extremely helpful as always! Never fails to be outstanding in his customer service! Thank you very much my polish hero ❤️
Company replied
Gillian the sales assistant was knowledgeable and tried
Company replied
Mathew was really helpful and pleasant he helped with all 3 of our phones and really patient with us weve always been a Vodafone customer wouldn't go anywhere else.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Blackpool
Written by the company
Contact info
Unit 6 , 6-12 Victoria Street, FY1 4RW, Blackpool, United Kingdom
4.9
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NIKKI, BLACKPOOL STORE
Nikki was a fantastic help and was a pleasure to be supported by. Going in with a fraud issue and being offered the best offer on a samsung S25, she was friendly, helpful, and had an amazing personality that make customers feel comfortable. She showed great professionalism and superb product knowledge.
January 22, 2026
Unprompted review
Reply from Vodafone UK - Blackpool
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gillian is extremely helpful
Gillian is extremely helpful, pleasant and competent. I consulted her last week about my changing plan and she suggested then, that I go back for further advice when my change- over was more imminent. I did this today and was once again very happy with her service.
January 26, 2026
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Fiona,
Thanks for the lovely review and fantastic support for Gillian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gillian was so helpful and friendly
Gillian was so helpful and friendly. She took her time with me and explained everything fully. I would recommend Vodafone to anyone. The prices are so reasonable.
January 26, 2026
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Michael,
Thanks for the lovely review and fantastic support for Gillian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic customer service
I am pleased with the young lad that sold my my phone very patient and polite
January 24, 2026
Unprompted review
Reply from Vodafone UK - Blackpool
Hi Julie ,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Very good service knowledgeable lady…
Very good service knowledgeable lady Gillian gave me confidence
January 21, 2026
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Theresa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A great in store experience
Mathew was so helpful and he understood my needs and concerns, gave me lots of choices of new phones
January 16, 2026
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Mathew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Matthew was very helpful in solving a…
Matthew was very helpful in solving a phone problem I had. I couldn't have fixed it myself.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Blackpool
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matthew who we dealt with
January 9, 2026
Unprompted review
Reply from Vodafone UK - Blackpool
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam was so very helpful great…
Adam was so very helpful great experience at vodafone today many thanks he helped set up my new phone and broadband, we arent great with technology and his knowledge and patience was amazing
January 2, 2026
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Pop in for new phone
My visit to the store was excellent, Gillian was my host and was very efficient at her job and explained everything I needed to know.. She is a friendly, polite lady and very helpful.. I managed to get what I went in for and was most impressed by the service I received
December 28, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Linda,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 star service from matthew
5 star service from matthew , nothing was a trouble and moved all my data for me .
December 23, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Margaret,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Marcin is a great sales advisor
Marcin is a great sales advisor, he is a very kind and helpful guy
December 21, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Ilona,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Purchasing a new iphone
Gillian was extremely helpful and friendly, nothing was too much trouble and she explained everything fully
December 12, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Top service from matthew
Top service from matthew , will be back to see him again . 5+
December 12, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Glen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Matt was very helpful and a pleasure to…
Matt was very helpful and a pleasure to deal with . Merry Xmas Vodafone
December 11, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
Hey David,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mathew went that extra mile to help me…
Mathew went that extra mile to help me out credit to him very patient and understanding 10/10 excellent member of staff
December 8, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
Hey Deborah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The help from the sales assistant was…
The help from the sales assistant was excellent
November 25, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer support friendly…
Fantastic customer support friendly staff and an excellent service. In a world where nearly everything is done by an App or by a voice activated system. It’s a breath of fresh air to actually speak to a human being.
November 20, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
She was cool and got me the help that I…
She was cool and got me the help that I needed .
I wasted 20 hours on the phone over 4 months to cancel my broadband,
Then i went to the vodafone shop and Nikki resolved it for me immediately!
My advice if your having trouble on the phone go to the Vodafone Shop!
Thanks Nikki!!
November 10, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent
Excellent. Popped in today to sort my sim card out on my spare phone
.Brilliant: efficient, polite and professional. Superb. Thanks
November 13, 2025
Unprompted review
Reply from Vodafone UK - Blackpool
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.