Vodafone UK - Bluewater Experience Reviews 

472
TrustScore 5 out of 5

5.0

Unit L016 , Bluewater Lower Rose Gallery, DA9 9SH Greentithe, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Vodafone Bluewater is fantastic! Spoken to Sam yesterday who done my upgrade, he is very informative and gave me the best deal. Today I popped back into store to get my stuff transfered from old to ne... See more

Company replied

Rated 5 out of 5 stars

Manas was absolutely brilliant, what a credit to your store. I went in to get my self a new iPhone 17 pro max expecting to pay a lot more but I needed a phone so I had no choice. Somehow I walked... See more

Company replied

Rated 5 out of 5 stars

Many thanks to vinnie who not only gave acceptional customer service but also made us laugh with his wit!! He was very informative and provided a great deal on a new contract. There's nothing better t... See more

Company replied

Rated 4 out of 5 stars

Went into vodafone after work to buy a phone for my husband and was served buy Tara, she was polite quick and extremely efficient I will definitely be coming back

Company replied


Company details


Contact info

  • Unit L016 , Bluewater Lower Rose Gallery, DA9 9SH, Greentithe, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

472 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(472)

42,756 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vini helped us out today

Vini helped us out today, he was very kind and helpful made sure we new the best options and guided us through the prosess very efficiently came away very happy customers :)

July 3, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Lucy,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Vini.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Vinnie was very helpful, explained everything clearly and helped us with our aim of reducing our monthly payment. Very happy.

June 30, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Alex, ​

Thanks for the lovely review and fantastic support for Vinnie. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Besa and Sam

Besa and Sam , were very professional and friendly. Highly recommend

June 28, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Gillian,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dhuran was a big help getting my phone…

Dhuran was a big help getting my phone sorted after being sent around multiple different places without any information

June 23, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hi Belinda. We're happy to hear that you received helpful support. We appreciate you letting us know about your experience after the challenges you faced trying to resolve your phone issues. Thanks for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam and dav wonderful experience and…

Sam and dav wonderful experience and service thank you

June 14, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hi Moreen,

We appreciate your wonderful review and are so happy to hear about the great experience you had with our team.

Thank you for your feedback,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was very helpful thank you

June 11, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Lana,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dhuran was great

Dhuran was great. Made the process easy for me

June 9, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Rob,

Thanks for the lovely review and fantastic support for Dhuran.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sona did a great job either my trade in…

Sona did a great job either my trade in and contract. Amazing service

June 5, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

We're happy to hear that you had a great experience with your trade and contract. We appreciate you taking the time to leave us this amazing feedback!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Vinnie was very helpful and patient.

June 5, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

We're happy to hear that you received excellent support. We appreciate the feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vinnie helped me obtaining an…

Vinnie helped me obtaining an additional line. Was helpful and tailored to my needs.
Thanks for your help Vinnie.

June 4, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey there,

Thanks for the lovely review and fantastic support for Vinnie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff Sona at bluewater

Very helpful staff Sona at bluewater

June 4, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Amanda,

Thanks for the lovely review and fantastic support for Sona.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Sona

Great service from Sona! Transfer from my phone sorted as well as new upgrade.

June 4, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey team,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

VODAFONE ARE MORE 💩 THAN KCON THEY CAN…

VODAFONE ARE MORE 💩 THAN KCON THEY CAN OFFER YOU NOTHING IN MOST AREAS SO ITS BEST TO CEASE THE SERVICE IF YOU HAVE IT WITH THEM OR USE SOMEBODY ELSE OTHER THAN THESE TOSSERS DONT BOTHER GO TO BT!

August 7, 2024
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Colin,

I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.

If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Customer service

Besa was very helpful and clear with her explanations.

May 31, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Isabela,

Thanks for the lovely review and fantastic support for Besa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, Besa was very helpful and knowledgeable. Went the extra mile. Thank you

May 31, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Ana,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Namas,help very helpful

Namas,help very helpful, thank you

May 28, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hi Aurelija. Thank you for your review for Namas. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vinnie was excellent and very good

Vinnie was excellent and very good . Very pleased

May 28, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hi Kevin. Thank you for your review for Vinnie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone bluewater

I saw Besa on the weekend who helped me with my account I would recommend her for future purchases

May 24, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hi Victor. Thank you for your review for Besa. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sona was extremely helpful today got us…

Sona was extremely helpful today got us some brilliant deals very happy with the service received from her

May 26, 2025
Unprompted review
Vodafone UK - Bluewater Experience logo

Reply from Vodafone UK - Bluewater Experience

Hey Ryan,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look