James in the Bognor store, has taken the time today to get my mobile back up and running, and connected to a new sim. This is after I have spent countless hours on the phone to the complaints team and... See more
Company replied
41 London Road, PO21 1PQ BOGNOR REGIS, GB
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James in the Bognor store, has taken the time today to get my mobile back up and running, and connected to a new sim. This is after I have spent countless hours on the phone to the complaints team and... See more
Company replied
Oszkar brilliant service he is always helpful thank you so much from jean x
Company replied
We had a lot of questions which we wanted asking, the team Ellie, who served us and is training was very officiant and if unsure of an answer would ask Brad, James for advise who gave us the answer... See more
Company replied
Just got a new phone, not very good with technology so had to have it all explained to me but had to get used to it by using it this I did and over a period of about a week of going in the shop I’m fi... See more
Company replied
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41 London Road, PO21 1PQ, BOGNOR REGIS, United Kingdom
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Oszkar brilliant service he is always helpful thank you so much from jean x

Reply from Vodafone UK - Bognor
Excellent support especially as my father has dementia- well done team

Reply from Vodafone UK - Bognor
I had a truly excellent service from James this morning

Reply from Vodafone UK - Bognor
Absolutely amazing service.
Misplaced my sim and came in for a sim replacement. Julienne was amazing sorted everything very fast and efficiently.

Reply from Vodafone UK - Bognor
Sam and Ozskar were outstanding with there customer service and helped me with my phone issue effectively and efficiently outstanding service

Reply from Vodafone UK - Bognor
James in the Bognor store, has taken the time today to get my mobile back up and running, and connected to a new sim. This is after I have spent countless hours on the phone to the complaints team and visiting Worthing branch this morning first and being sent to Bognor. James is the only one who has listed to everything that has happened and managed to get my phone working within 10 minutes of being served. Vodafone you need more James’ and you need to look at and listen too the calls to your customers complaints team as they are failing massively!!!

Reply from Vodafone UK - Bognor

Reply from Vodafone UK - Bognor
Brilliant service and customer care.

Reply from Vodafone UK - Bognor
Juliette Gander was so polite and helpful. Thankyou so much

Reply from Vodafone UK - Bognor
James was very helpful, and provided a great surface

Reply from Vodafone UK - Bognor
Juliette set me up with a new phone and wqs great company and oszkar was great too

Reply from Vodafone UK - Bognor
Juliette was lovely and went over and above and two more cusykmers are going to come to Vodafone when tbekr contracts are up to see her again! Oszkar was hellful as well!

Reply from Vodafone UK - Bognor
The experience is awalys great, friendly and helpful staff.
Very happy with the service and information and explained very well.
Juliette was very helpful and friendly with explaining everything to me.
Very happy with everything.

Reply from Vodafone UK - Bognor
Excellent service from Ellie and Oscar
Very happy

Reply from Vodafone UK - Bognor
Ellie & Oszkar 10/10 service today!!

Reply from Vodafone UK - Bognor
James was patient informative, kind and generous with his time. Took time to help me understand. He was professional in his approach. He did not rush me. He was mindful of my age and physical condition. HE WAS BRILLIANT

Reply from Vodafone UK - Bognor
I was able to talk hind leg off a donkey 🫏 the lovely Juliette was able to sort out the issue very quickly and efficiently would recommend going to store to sort out issues with Vodafone

Reply from Vodafone UK - Bognor
Fantastic service! Juliette was professional, speedy and friendly. The whole team were lovely. Thank you everyone for your help and great service

Reply from Vodafone UK - Bognor
I visited Bognor today and spoke with Ellie who was ever so helpful with all my queries! I will definitely be returning to upgrade my phone with her. Thanks Ellie

Reply from Vodafone UK - Bognor
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