Vodafone UK - Bognor Reviews 

129
TrustScore 5 out of 5

4.9

41 London Road, PO21 1PQ BOGNOR REGIS, GB


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Rated 5 out of 5 stars

Summer in your Bognor Regis branch was amazing, very friendly and professional. She explained the contract in detail. Very happy

Company replied

Rated 5 out of 5 stars

James in the Bognor store, has taken the time today to get my mobile back up and running, and connected to a new sim. This is after I have spent countless hours on the phone to the complaints team and... See more

Company replied

Rated 4 out of 5 stars

We had a lot of questions which we wanted asking, the team Ellie, who served us and is training was very officiant and if unsure of an answer would ask Brad, James for advise who gave us the answer... See more

Company replied

Rated 5 out of 5 stars

Just got a new phone, not very good with technology so had to have it all explained to me but had to get used to it by using it this I did and over a period of about a week of going in the shop I’m fi... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Bognor

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 41 London Road, PO21 1PQ, BOGNOR REGIS, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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1-star

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4.9

All reviews

(129)

42,677 reviews in the last 12 months

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Rated 4 out of 5 stars

SIM card problem

Shop assistant very helpful and gave me feedback on my problem with my phone.

July 29, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hey Lisette,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom.D

Tom.D. Gave excellent service in Bognor branch!

July 19, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hey Keith,

Thanks for the lovely review and fantastic support for Tom.D.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service came in to Bognor for…

Excellent service came in to Bognor for an enquiry and ended up up grading my phone! Was served by Tom. D. Definitely recommend!

July 19, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hey there

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Molly was amazing and very helpful

Molly was amazing and very helpful

July 6, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hey George,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Molly was brilliant and helped ne with…

Molly was brilliant and helped ne with adding roaming for my holiday. She also checked my contract and improved it.

June 27, 2025
Unprompted review
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Reply from Vodafone UK - Bognor

Hey Wendy,
Thanks for the lovely review and fantastic support for Molly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bradley was very helpful and sorted out…

Bradley was very helpful and sorted out a recent problem and instigated a new contract.

June 14, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hi Pauline. Thank you for leaving a review on the great service you have received!

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service

We came to shop with a billing question and we met Justyna and she has provided excellent service as she helped us to understand the Bill payment and set up the Vodafone app. Great service.

June 10, 2025
Unprompted review
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Reply from Vodafone UK - Bognor

We're happy to hear that you received excellent service and that our agent Justyna helped you understand your bill and set up the My Vodafone app.

If you need further assistance, please message us on Facebook - vodafone.uk/3lCYUxW, X - vodafone.uk/3LXh2xl, or Instagram - https://ig.me/m/vodafone.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a pleasure to be in the office…

It was a pleasure to be in the office at Justyna's assistance. All the tasks requested by us were proficiently performed.

June 7, 2025
Unprompted review
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Reply from Vodafone UK - Bognor

Hi Jola.

Thank you for your positive feedback,

Vodafone Social Media Team

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Justyna at Vodafone when purchasing a new device plan and airtime. She was incredibly helpful, knowledgeable, and patient throughout the whole process. Justyna took the time to explain all the options clearly and made sure I got the best deal suited to my needs. Her friendly and professional attitude made the experience smooth and enjoyable. I left feeling confident and very satisfied with my purchase. Thank you, Justyna, for your excellent customer service – you’re a true asset to Vodafone!

June 5, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

We appreciate you sharing your wonderful experience. We're happy to hear that the service provided was helpful and informative, ensuring you found the perfect plan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie has served me many times in the…

Charlie has served me many times in the shop and he is always very courteous and helpful. He has provided an excellent service to me this afternoon. Thanks so much Charlie!

April 15, 2025
Unprompted review
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Reply from Vodafone UK - Bognor

Hey Karen,

I'm glad to hear that the store agents were able to help you with your concern. Thank you for the wonderful review and the fantastic support for Charlie.

If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience in Vodafone Bognor…

Great experience in Vodafone Bognor today, Charlie helped me upgrade my phone and transfer all of the data across.

February 26, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hi Kelly,

Thanks for sharing your fabulous feedback for Charlie and the Bognor team, it's really appreciated! If you need any help in the future, please message us on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Joe was great very helpful with my sim…

Joe was great very helpful with my sim card and very patient explained everything well. Can't recommend more, thank you Joe.

February 21, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hey Stephen,

Thanks for letting us know what an amazing job Joe did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited Bognor Regis office today…

Visited Bognor Regis office today experiencing some issues with my phone connection. Tried doing it on line but due to connection issues couldn’t receive security text to search, told to visit Vodafone shop. Brad took all the details was very helpful & knowledgeable. Told it might take up to 24 hours to resolve was sorted within 3 hrs , Thankyou Brad will certainly call in again when my contract is due for renewal

January 23, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hi P A,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

A great experience

Today I picked up my new mobile, from the shop in Bognor Regis. I would like to say a big thank you to both Vydmantas and Joe who made our purchases really easy. What lovely, polite lads. On both visits to the shop, we felt that they went the extra mile for us & other customers in the shop while we were there. I cannot say enough about how patient they were to get things right for us. Please pass on a big thank you.

January 16, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hi Susan,

What wonderful feedback for Vydmantas and Joe! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Vyd was amazing at helping in every…

Vyd was amazing at helping in every aspect in everyway possible. 200000% would recommend t9 everyone!

January 14, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hi Charlotte,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Done a deal in store and Vyd helped me…

Done a deal in store and Vyd helped me out pick out a perfect phone for myself very helpful

January 8, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hi Mary. Thank you for your review for Vyd. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to store today to upgrade my…

Came in to store today to upgrade my phone saw Vyd he was very helpful and answered all my questions will be coming back again he needs a raise

January 4, 2025
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great visit to the Bognor store…

Had a great visit to the Bognor store today. Served by Denz. He was very helpful and explained everything well. Very polite.

December 14, 2024
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came.in to the Vodafone store in bognor…

Came.in to the Vodafone store in bognor Regis the advisor Vyd was very helpful and helped me pick a new phone for myself will be coming back again

December 11, 2024
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Thanks for the great feedback, Ms Fox. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 4 out of 5 stars

Really good advice given by Joe today

Really good advice given by Joe. Refreshing great service standards not at all pushing products just good attentive well informed service. Thank you

December 1, 2024
Unprompted review
Vodafone UK - Bognor logo

Reply from Vodafone UK - Bognor

Hi Richard,

Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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