Wow, it's incredible to have such good customer service these days. The team at Vodafone in Bognor went above and beyond to help me with a technical issue that's been causing serious business problems... See more
Company replied
Location
Switch location41 London Road, PO21 1PQ BOGNOR REGIS, GB
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See what reviewers are saying
Summer in your Bognor Regis branch was amazing, very friendly and professional. She explained the contract in detail. Very happy
Company replied
James in the Bognor store, has taken the time today to get my mobile back up and running, and connected to a new sim. This is after I have spent countless hours on the phone to the complaints team and... See more
Company replied
We had a lot of questions which we wanted asking, the team Ellie, who served us and is training was very officiant and if unsure of an answer would ask Brad, James for advise who gave us the answer... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bognor
Written by the company
Contact info
41 London Road, PO21 1PQ, BOGNOR REGIS, United Kingdom
4.9
Excellent
129 reviews
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I came into store as I was having…
I came into store as I was having issues with my mobile data, Charlie reset all my settings and now it is working
July 6, 2023
Unprompted review
Reply from Vodafone UK - Bognor
Hey Janet,
Thanks for letting us know what an amazing job Charlie did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Charlie and George helped me purchase a…
Charlie and George helped me purchase a new phone and helped me set it up and answered any questions I had, great experience
June 30, 2023
Unprompted review
Reply from Vodafone UK - Bognor
Hey Margaret,
Thanks for the lovely review and fantastic support for Charlie and George.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Unhelpful staff will not help with anything post sale
Rude, unhelpful staff. Namely the blonde girl, Meg who spent most of her time on the phone to her boyfriend asking whether her parcels had been delivered and chatting about her afternoon plans.
I went in today after receiving a letter from debt collectors about an outstanding bill for an account I closed a year ago! Or so I thought! The salesperson I saw in store last year hadn't actioned my request and so I had continued to be billed and this had been passed to a debt collection agency.
After much back and forth the assistant manager Charlie handed me a generic form with an out of date complaint number. Both insisted they could not help and in fact the 2 other customers who visited whilst I were there were fobbed off too.
It was abundantly clear that they only care about making sales and not resolving problems post purchase.
Due to their attitudes I have cancelled all of my Vodafone accounts (and got it in writing!) and will not be recommending them to anyone. Absolutely abysmal customer service.
June 28, 2023
Unprompted review
Reply from Vodafone UK - Bognor
Hi D Lewis,
This is absolutely not the type of instore experience we want any of our customers to have. I can certainly appreciate how concerning it must be to have a letter from a Debt Collection Agency, especially when you aren't expecting it.
Please come chat to my team on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY so we can get this investigated and put right for you. We can also raise a complaint for you and work to get you a satisfactory resolution over on social media.
Thanks,
Vodafone Social Media Team
No 5g to 5g Internet! Excellent service!
I came into store today as since getting my new phone a year ago I have not been able to get 5g signal. I have been to numerous stores to try and solve the issue with many Sim swaps and the promise of a fix, nothing. Charlie and George have gone above and beyond today to get the issue rectified. After over an hour in store and a full plan reset I finally have 5g! Thank you so much for your help. Also entertained my dog who was more than happy with their service (strokes) 🐶
May 28, 2023
Unprompted review
Reply from Vodafone UK - Bognor
Hi Kevin. Thank you for your glowing 5-star review for both Charlie and George. It's always lovely to read such fantastic feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Charlie in the bognor store was amazing…
Charlie in the bognor store was amazing and helped me with an upgrade and transferred my data, his customer service was excellent and I'm very happy
May 27, 2023
Unprompted review
Reply from Vodafone UK - Bognor
Hey Anna,
Thanks for letting us know what an amazing job Charlie did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sam was very welcoming and answered all…
Sam was very welcoming and answered all the questions l had.He was patient with me and was smiling throughout the conversation.I had to take the deal he sold the products so well.
April 29, 2023
Unprompted review
Reply from Vodafone UK - Bognor
Hi Nyemwe. Thank you for your review for Sam. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
customer service help
Gone above and beyond to help me reset my phone. Megan was great.
April 22, 2023
Unprompted review
Reply from Vodafone UK - Bognor
Hi John,
Thank you for your review. Great to see that Megan helped you with resetting your phone. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Vodafone bognor great service
Charlie the assitant manager was great, he helped me sort mybcontract out for a cheaper rate and helped me setup my new phone! I recommend him highly!
Very pleasent experiance in the bognor store!
April 22, 2023
Unprompted review
Reply from Vodafone UK - Bognor
Hi Janice. Thank you for your review for Charlie from our Bognor store. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Happy Sale
Very happy with how adviser Sam, saved me alot of money and very appreciated your patience
April 22, 2023
Unprompted review
Reply from Vodafone UK - Bognor
Hi Patricia. Thanks for your review for Sam. It's always great to read such lovely feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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