Vodafone UK - Borehamwood Reviews 

205
TrustScore 5 out of 5

4.9

2 Keystone Passage, Shenley Road, WD6 1AE Borehamwood, GB


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Rated 5 out of 5 stars

Sabrina is amazing. She helped me with services issues. I would recommend her for her help and advice.

Company replied

Rated 5 out of 5 stars

I don't normally leave reviews, however, I just had the most amazing experience, Will at the Borehamwood branch is an absolute miracle worker, he fixed some very difficult problems I had, I'm so so gr... See more

Company replied

Rated 5 out of 5 stars

First class service from Vodafone at Borehamwood. I visited yesterday afternoon to cancel one contact and to set up a new one and was met with courtesy, help and professionalism all round. I was serve... See more

Company replied

Rated 5 out of 5 stars

Carl (the name of the staff member who helped us) was empathetic, honest, genuine and patient. Gave us all the explanation we needed, broke down everything to a T, and made it feel like he genuin... See more

Company replied


Company details


Contact info

  • 2 Keystone Passage, Shenley Road, WD6 1AE, Borehamwood, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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1-star

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4.9

All reviews

(205)

41,521 reviews in the last 12 months

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Rated 5 out of 5 stars

Sabrina is amazing

Sabrina is amazing. She helped me with services issues. I would recommend her for her help and advice.

July 14, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Jacqui, thank you so much for your wonderful review and the amazing support you’ve shown for Sabrina, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Saif and Carl was really helpful

Saif and Carl was really helpful. Sorted my Sim card with a great deal as well as saving me £20 a month.

July 9, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabrina was a good laugh...mind you she…

Sabrina was a good laugh...mind you she was in sales for a long time 🤣

July 5, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mustafa has been very helpful and…

Mustafa has been very helpful and helped me resolve issues ive had with my device. Great customer service

June 18, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Dina,

Thanks for the lovely review and fantastic support for Mustafa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabrina was very helpful

Sabrina was very helpful. She explained everything to me. I am very happy with my new phone.

June 14, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Laraine,

Thanks for the lovely review and fantastic support for Sabrina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mustafa provided a great and efficient…

Mustafa provided a great and efficient service when upgrading to a new phone. Everything was made clear and would highly reccomend.

June 13, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Craig,

Thanks for the lovely review and fantastic support for Mustafa. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saif was really helpful

Saif was really helpful. Helped me choose a good deal on iPhone 17 pro. Much appreciated!

June 10, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Florentina,

Thanks for the lovely review and fantastic support for Saif.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Saiful

Excellent service from Saiful. Highly recommend.

June 9, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, friendly and competent in helping me with my issues.

May 26, 2026
Unprompted review
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Reply from Vodafone UK - Borehamwood

Hey Liviu,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent. Very knowledgeable. Friendly and patient.

May 9, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Kelly,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Met Will at the Vodafone Borehamwood…

Met Will at the Vodafone Borehamwood store. What a fantastic gentleman. Told him my phone issues and in seconds he fixed it. Highly professional. Anyone needs any help with a phone, go see Will!

May 4, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in the change providers to…

Came in the change providers to vodaphone, all staff were very polite, informative and helpful with sorting my new sim out, would definitely recommend to anyone wanting to join.

May 3, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Will,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will is a real treasure

Will is a real treasure

Will from the Borehamwood was very professional, patient and charming whilst fixing my technical issues. A real treasure to Vodafone. Highly recommended.

May 3, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Farahnaz,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Such an welcoming place.

April 27, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will is a class above!

Will is a class above!
My husband and I came to see him with technical issues and he resolved our problems in less than 10 minutes. We will be coming back to see him and you should too!

April 26, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Adele,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I don't normally leave reviews

I don't normally leave reviews, however, I just had the most amazing experience, Will at the Borehamwood branch is an absolute miracle worker, he fixed some very difficult problems I had, I'm so so grateful. He is a credit to his team, super professional, kind and very patient indeed. Can't thank him enough!!

April 25, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Amanda,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Huge thanks to Will from the…

Huge thanks to Will from the Borehamwood store. He navigated through several sim only plans to find me the best one, where I saved almost 50% in cost. Everyone go see him, he's like a breath of fresh air!

April 19, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice and simple service

Nice and simple service. Honesty and uncomplicated. Everything you want.

April 18, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great in store customer experience

Great customer experience in store. Saiful and Carl were super helpful, thank you!

April 18, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Ogechi,

Thanks for the lovely review and fantastic support for Saiful and Carl.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ahmed was such a great help

Ahmed was such a great help. Sorted my phone out and gave me a deal on the sim which saved me money.

March 7, 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Rebecca,

Thanks for the lovely review and fantastic support for Ahmed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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