Vodafone UK - Borehamwood Reviews 

212
TrustScore 5 out of 5

4.9

2 Keystone Passage, Shenley Road, WD6 1AE Borehamwood, GB


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Rated 5 out of 5 stars

Carl at Vodafone was absolutely brilliant today. He was working alone but still managed to support me through a really difficult transition from my old network, finding me and my family the best dea... See more

Company replied

Rated 5 out of 5 stars

Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more

Company replied

Rated 5 out of 5 stars

Carl (the name of the staff member who helped us) was empathetic, honest, genuine and patient. Gave us all the explanation we needed, broke down everything to a T, and made it feel like he genuin... See more

Company replied

Rated 5 out of 5 stars

First class service from Vodafone at Borehamwood. I visited yesterday afternoon to cancel one contact and to set up a new one and was met with courtesy, help and professionalism all round. I was serve... See more

Company replied


Company details


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  • 2 Keystone Passage, Shenley Road, WD6 1AE, Borehamwood, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

212 reviews

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4.9

All reviews

(212)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing friendly and helpful staff

December 12, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Selwyn,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a very good experience

It was a very good experience, a very friendly person!

December 7, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Liliana,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Omar was very helpful with renewing our…

Omar was very helpful with renewing our contracts

November 24, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Helen, thanks for this, it's always good to see when our team are so helpful.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Online pop up issues

I was having trouble with my new phone I was recieving loads of add that resulted in me using my old device, I came in store to see if they would be able to help me and the staff were amazing resolved my issue in 5 mins and helped me understand Iam very grateful would definitely come back if I have any more issues.

November 16, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Neil,

Thank you for taking the time to leave us a 5 star review! We're glad the team have helped resolve the ads issue for you.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Very very patient and helpful

Very very patient and helpful. I was served by Omar.

November 15, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Diane,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I came în store to re order my Phone…

I came în store to re order my Phone mustafa was very helpful when serving me taking Time to ensure i understood everything and other deals i was eligibile for.

November 12, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Cristina,

Thank you for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

November 14, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Jason. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Borehamwood staff

Great service from Borehamwood staff. Very helpful, friendly and knowledgeable. Moved me from ee and got my data sorted. Top guys

October 24, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Daphen. Thank you for your review for the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ahmad was great in getting me a great…

Ahmad was great in getting me a great deal on the phone and moving my stuff across with no fuss. Top service

October 17, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Jackie,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by the store manager

I was served by the store manager, Ahmad, who listened to my requirements, ran me through the available options - without causing a headache in the process - and had me leaving as a very satisfied customer. He has, quite literally and single-handedly, restored my faith in Vodafone. Nice one!

October 8, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Graham,

It's great to see you had such a positive experience with Ahmad. Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ahmed was very helpful

Ahmed was very helpful

September 26, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Maggie,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Ahmad was great in helping me get good…

Ahmad was great in helping me get good deal for broadband and moving my sim firm Sky. Couldn’t recommend enough

September 8, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Normita,

Thank you for reviewing your recent experience.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ahmad was very helpful and got me good…

Ahmad was very helpful and got me good deal for phone. Top service

September 1, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ahmad was great

August 28, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Fatima,

Thanks for your review and feedback for Ahmad.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ahmad was great

Ahmad was great. Sorted my phone and saved me money on broadband and sim

August 18, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Agnes,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ahmed was very helpful

August 15, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hello Valentin,

It's great to hear about the positive experience which you had with Ahmed. We appreciate you taking the time to write in a review.


If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding Service from Kimmy at Vodafone

I recently had the pleasure of dealing with Kimmy at Vodafone, and I couldn't be happier with the service I received. Kimmy went above and beyond to recommend the best plans for the three phones on my contract. Her expertise and dedication were evident, and she resolved my issues promptly.

Thank you, Kimmy, for your exceptional assistance! I highly recommend Vodafone, especially with staff like Kimmy who truly care about their customers.

July 30, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Angela,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service in store.

July 30, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Mary,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kimmy was superb so helpful and along…

Kimmy was superb so helpful and along with her colleague she sorted my ( totally non working phone). Very friendly and helpful shop. Thoroughly recommend.

July 22, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Borehamwood staff

Good service from Borehamwood staff. Polite and friendly

July 22, 2024
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey ,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

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