Carl at Vodafone was absolutely brilliant today. He was working alone but still managed to support me through a really difficult transition from my old network, finding me and my family the best dea... See more
Company replied
Location
Switch location2 Keystone Passage, Shenley Road, WD6 1AE Borehamwood, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more
Company replied
Carl (the name of the staff member who helped us) was empathetic, honest, genuine and patient. Gave us all the explanation we needed, broke down everything to a T, and made it feel like he genuin... See more
Company replied
First class service from Vodafone at Borehamwood. I visited yesterday afternoon to cancel one contact and to set up a new one and was met with courtesy, help and professionalism all round. I was serve... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Borehamwood
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
2 Keystone Passage, Shenley Road, WD6 1AE, Borehamwood, United Kingdom
4.9
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Manager helped me with phone and gave…
Manager helped me with phone and gave me a good deal. Store was big and clean
February 20, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Anna,
Thanks for taking your time to leave this review for our store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great customer service from Kimmy and…
Great customer service from Kimmy and resolved my problem straight away and gave me great product advice.
February 18, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Lauren,
Thank you for your review. It’s great to hear of your positive experience with Kimmy. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Ahmad was good and helpful
February 17, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Marius,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kimia was very kind and good adviser
February 16, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Katy. Thank you for your review for Kimia. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very attentive and engaging
Very attentive and engaging, a pleasure to deal with.
Thanks
February 11, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Chris,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Good experience in store
Good experience in store. Was clean and staff were helpful and professional
February 11, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Patrick,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Come and see Kimia
Perfect experience with the issue I was facing, luckily I found a girl called Kimia who was very knowledgeable and understanding to deal with the issue. She was 100% helpful and resolved the issue in less than 10 minutes. I want her promoted
February 9, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Kevin, It's always good to read nice feedback for one of our team. I'm glad Kimia was able to help you today.
Thanks again, The Vodafone Social Media Team
Ahead was good
Ahead was good. Made the process easy and helped with bill and upgrade
February 8, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Ana,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very friendly and very impressed with there knowledge
Really impressed with the friendly service and there knowledge of the product and kimia
February 4, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Glenn,
Thank you for taking the time to review and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing customer service and support…
Amazing customer service and support helped out with all my queries and problems
January 23, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi David,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Lovely experience upgrading my phone
Had a lovely experience upgrading my phone at Vodafone Borehamwood.
Both Kimia and Ahmed were really helpful and knowledgeable. It made it such a pleasant experience.
I believe I got the best deal available to me.
January 14, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hey Maria,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I had quite a convoluted situation with…
I had quite a convoluted situation with e-SIM, and Ahmad found a solution, which people over the phone support were not able to.
He was polite, proactive and very helpful.
January 13, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hey Oleg,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kimmy was Very friendly and helpful
Kimmy was Very friendly and helpful, seems very keen to learn, listened to our needs for the phone and delivered amazing customer service
January 13, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hey Victoria.
We really appreciate your 5 star review! Thanks for your great feedback regarding Kimmy.
If you ever need assistance, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Ahmad was efficient and helpful in store
January 4, 2024
Unprompted review
Reply from Vodafone UK - Borehamwood
Hey Ryan,
Thanks for letting us know what an amazing job Ahmad did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Carl is very helpful x
December 16, 2023
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Tiarna,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service from Alex, Borehamwood.
Went into Vodafone, the Borehamwood shop, to discuss a new 'phone for my wife, plus amending my own contract. Had great advice from Alex, who was a pleasure to deal with and exceptionally helpful.
November 30, 2023
Unprompted review
Reply from Vodafone UK - Borehamwood
Hey Howard, Thanks for your feedback for Alex. It's great to see they made upgrading such a pleasure 😊
Hope your wife's loving her new phone.
Thanks, The Vodafone Social Media team
Alex was beyond helpful today and went…
Alex was beyond helpful today and went over and above to help me for almost 3 hours! I am leaving with everything sorted and I am so pleased! Rado was also extremely helpful!
November 17, 2023
Unprompted review
Reply from Vodafone UK - Borehamwood
Hey Sasha,
Thanks for letting us know what an amazing job both Alex and Rado did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very professional and excellent…
Very professional and excellent customer service. Thank you!
November 15, 2023
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Kate,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Amazing service
Amazing service! Mustafa was great, patient and helpful. He is very knowledgeable and gave good advice. Couldn't be better.
November 15, 2023
Unprompted review
Reply from Vodafone UK - Borehamwood
Hi Natalie,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent service and Carl was…
Excellent service and Carl was exceptional in doing my upgrade and advice given.
October 31, 2023
Unprompted review
Reply from Vodafone UK - Borehamwood
Hey James,
Thanks for letting us know what an amazing job Carl did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.