Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... See more
Company replied
Location
Switch location1 Commercial Road, BH2 5RH Bournemouth, GB
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Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and... See more
Company replied
Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer servi... See more
Company replied
Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bournemouth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
1 Commercial Road, BH2 5RH, Bournemouth, United Kingdom
4.8
Excellent
183 reviews
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Amy was very professional and…
Amy was very professional and knowledgeable. A very pleasant lady to deal with A*
February 14, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Frances,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service in store from Amy
A very helpful and knowledgeable colleague in the Bournemouth store,her name is Amy.
February 6, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Phillip,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was absolutely fantastic
Amy was absolutely fantastic
Superb customer service and put my mind at ease with purchasing my new phone.
She was very thorough in explaining my new plan details.
The best customer service I have received since being a Vodafone customer of 20 years.
Wholeheartedly deserves a promotion or pay rise 😊
January 27, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey there,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I re-visited Vodafone Bournemouth…
I re-visited Vodafone Bournemouth branch, luckily the satff Amy helped me again. It was impressive about her flexive and thoughtful service. My husband and I were ready to leave the branch as we didn't accept the initial deal. Amy was patient and compassionate to help us find the second deal, she offered us choices and asked appropriate questions without pushing selling. She said to me that she loved her job.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Wan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
great experience at Vodafone bournemouth
I went to this store enquiring about a new phone on contract and was served very quickly and professionally by Amy - she explained everything so clearly and I felt very well looked after. excellent service from this young lady and I am very happy with my new phone and contract. highly recommend this store and Amy in particular to help you make the right choice for your next phone! five stars
January 12, 2026
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Lucie was really helpful and clear
Lucie was really helpful and clear - great service
December 29, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kind and smart worker (Amy)
The worker who helped me was very kind and make the experience amazing. Her name is Amy, she were smart, helpfull and very kind.
Thank you for your help Amy.
December 9, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Benjámin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Efficient Service
Amy completed my transaction to broadband switch efficiently.
December 5, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Steve,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Quick and efficient
Quick and efficient, and got a great deal, Amy knew what she was doing!
December 2, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The outsourced installers should be revirewed
I upgraded my broadband in September to full fibre, I was instantly emailed date for installation from city fibre this was a two month wait. I was phone seven days before installation by cityfibre, who are the outsourced engineers, to cancel my appointment due to engineers reporting more work needed at my building, I instantly phoned Vodafone. Spoke to Tara, a lovely helpful young lady, she understood my frustration and instantly phone city fibre, who then agreed that the installation would go ahead on the same day as previously booked. All the usual texts and emails to confirm, even on the day of installation I had text and email at 10 am in the morning to remind me, then at 11:30 text to say installation cancelled due to network error. I then phone Vodafone again they contacted city fibre and we told engineering problem. I do agree with other reviews that the Customer Care team are very, very polite and help as much as possible. My gripe with Vodafone is that they should get a more reliable outsourced installation company, as I will never recommend Vodafone after all this frustration. The fact that neither Vodafone or city fibre can give me another installation date with no true reason as to why my installation was cancelled..
November 17, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi. We appreciate you sharing your broadband installation experience. It's disappointing to hear the issues you faced with the installation and the frustration caused by the cancellations and lack of clear reasons. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Lucy at the Bournemouth Vodafone store
Lucy at the Bournemouth Vodafone store, was absolutely fantastic to deal with, very knowledgeable very helpful and very friendly, she and the other staff with her were an absolute delight to deal with, plus she has saved me on my monthly bills over o2 , overall an excellent customer service was had by me , all the staff were very friendly and helpful.one happy customer, thank you
Darren
November 12, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
Kiara really knew her stuff & made my…
Kiara really knew her stuff & made my transition from O2 easy
November 4, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi. We're happy to hear that the transition was easy, and someone's knowledge was helpful! We appreciate you taking the time to leave us feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was extremely helpful and very…
Amy was extremely helpful and very pleasant
November 4, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi. We're happy to hear that you found our team member helpful and pleasant. We appreciate your feedback and your time. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy in Bournemouth store was excellent…
Amy in Bournemouth store was excellent keeping calm and professional throughout.
Appreciated everything she did a real credit to your team.
Thanks
Dave
November 1, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi. We appreciate you taking the time to share your positive experience! It's great to hear that you received excellent support and that her professionalism was appreciated. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Awesome Service
Popped in to sort out home broadband and new phone. Amy couldn’t have been more helpful. All sorted as fast as the system would allow 😂
November 1, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi. We're happy to hear that you had such a positive experience setting up your home broadband and new phone. We appreciate your kind words and are so glad we could help, even with system limitations! Thanks for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very disappointing
My wife and I visited the Vodafone store in Bournemouth city centre for a simple request. After some time, Amie came to assist us, but she spoke to us in a rude manner. At one point, during heavy rain, she sent me back home to bring my bank card. After that, she said that due to our address change, she couldn’t do anything and that my wife would be left without a SIM card for 24 hours. She also said my wife must come back in person tomorrow to get a new SIM card, even though my wife has to work and cannot do that. In the end, she rudely said there was nothing she could do for us. Overall, I am very dissatisfied with Vodafone’s service and will definitely switch to EE.
October 19, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
broadband service…
I went to apply for a broadband service , Lucy was of great help and very informative about everything i needed to know , i had a smooth sailing experience !!
October 18, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amy was very helpful in getting a new…
Amy was very helpful in getting a new phone.
October 14, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Spoke with Amy who has assisted me in…
Spoke with Amy who has assisted me in swapping from my existing broadband provider to Vodafone hassle free, have got an appointment for the changeover in 2 weeks, very happy with the way Amy walked me through the process and answered any questions I had easily
October 1, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I got a nice treatment from Amy
I got a nice treatment from Amy
She is so lovely
I love her services
October 1, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Joy ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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