Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... See more
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Location
Switch location1 Commercial Road, BH2 5RH Bournemouth, GB
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See what reviewers are saying
Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and... See more
Company replied
Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer servi... See more
Company replied
Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bournemouth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
1 Commercial Road, BH2 5RH, Bournemouth, United Kingdom
4.8
Excellent
183 reviews
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Disappointing portable broadband purchase experince
I went there to get a broadband, after all the procedure was almost done. They couldn’t do the final push because somebody had already placed order for the cube online yesterday. They were oblivious to it the whole time they did the process and since it was the last cube the only option they gave me was to get another one after two days. The whole reason I am going to a store is to get it right away but after waiting for almost half an hour they took the cube they gave me. It’s beyond disappointing to experience this in current time.
September 28, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Jason,
We are truly sorry to hear about your recent experience at our store. It’s disappointing to know that after going through the entire process, the final step couldn’t be completed — especially after you had waited for nearly half an hour. We understand how frustrating it must have been, especially when your intention was to get the broadband setup immediately. This is certainly not the experience we aim to provide, and I sincerely apologize for the inconvenience caused. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Kiera in Bournemouth shop extremely…
Kiera in Bournemouth shop extremely helpful and very knowledgeable about the product
September 16, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Maureen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great experience
Great experience. Lucy was very helpful and friendly. Great service and had sorted everything I needed. 5 stars all around!
September 13, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Bournemouth Vodafone is a great credit to that company
Went to Vodafone Bournemouth and had two members of the team help my partner and I get new phones and new contracts. The team members were Amy and Lucy were so helpful. We're not exactly tech savvy - but Lucy and Amy both explained (patiently) all the different choices and set everything up for us. Even when we went in again the following day (and, blush, the day after) to ask for instructions/help, they were charming and really knew their stuff. These two team members were a credit to Vodafone and the sort of people one really needs when embarking on new phone and contract deals.
September 11, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amy looked after me extremely well
Amy looked after me extremely well, advising me very professionally.
September 10, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Aprian,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very kind and very professional and…
Very kind and very professional and patient person thank you for your help Hayley
August 25, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Ali,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful, friendly and thorough
Popped in to store today about a new phone and contract and was welcomed by Amy. She helped me from start to finish, ensured I was able to get a new contract at a great price with the phone I wanted. She searched different options, wrote everything down so I could compare and was patient when I was asking questions. She explained everything she was doing from looking for the best deals, to doing my credit check which really helped me to process everything.
August 10, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Yetti,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful lady easy to follow
August 9, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Mackinnon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amy and Hayley were very helpful
Amy and Hayley were very helpful, clear explanation and friendly.
I was very happy with the service provided with my upgrade and my son’s sim.
Thank you, Justine
August 2, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Justine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service so helpful and…
Fantastic service so helpful and reassuring! Thank you
August 2, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Condescending, defensive and aggressive customer service in-store
I am a paying Voxi customer and recently my phone decided to stop making or receiving any calls or sending/receiving any text or iMessages. I am not the best with technology but after scrolling the web, having spoken with Voxi advisors both online and over the phone and having no useful solution provided, I was told I had to visit a Vodafone store in person to resolve the issue. I visited the Vodafone Bournemouth store and explained the issue calmly to a male member of staff (did not catch his name) and asked politely for help. However, I was immediately met with a hostile, defensive and quite angry manner? He was extremely condescending, non-communicative when dealing with my phone and seemed to want to place blame on me for everything even when he couldn't figure out what the problem was? He was fiddling around, kept thinking he had fixed the issue and acting smug about it then discovering it was something else and asking who had done this to my phone because 'it was either me or a fairy' ... he claimed that the crack in my phone screen was the reason for not being able to make calls or texts then proceeded to tell me he shouldn't even be helping me, it should cost £25. In the end I left the store after having spent nearly an hour there, we managed to successfully send one text and make a call, however when I got home I realised that the issue was still there and eventually managed to resolve it myself by removing the physical SIM in my phone, which he had not thought of suggesting. I will not be visiting this store again and would advise others to be wary as I felt extremely uncomfortable and as though I was being told off the whole time just for seeking help from a supposed professional.
July 28, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Lewis,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Haily & Atilla were so helpful &…
Haily & Atilla were so helpful & friendly. Making spending money very painless!
July 12, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Mari,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lucie
Lucie, Liam, Josh and Hayley were amazing and helped me out with my iPad
July 11, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Amy,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Lucie, Liam, Josh and Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Pleasurable Experience Thanks To Staff
I visited the Vodaphone store in Bournemouth this week. I was served by Liam and Hayley. They were both professional and helpful whilst also displaying a good sense of humour. Both were great representatives for the company.
June 9, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Terrence,
Thanks for the lovely review and fantastic support for Liam and Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kiara was 1st class
Kiara was 1st class. Went over and above her call of duty to help. Thank you
May 29, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Mark,
Thanks for the lovely review and fantastic support for Kiara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
BE CAREFUL WHEN CHOOSING VODAFONE
Be aware before going with Vodafone Broadband. They do not have their own installer team. They use CityFibre. See my review on that company!
At no stage am did I know that they didn’t use their own people.
If you buy the installation will NOT be a complete installation and explanation of what you have or how to set it up. It’s how fast can we get out of the property and go for a beer!!
I hope the service is better than the installation, but if the installation and help is anything to go by…..I might have made a huge mistake!!
I will review the service in 6 months which is a fair trial!
YOU HAVE BEEN WARNED!!
May 12, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Tony,
Thank you for taking the time to share your experience. We’re really sorry to hear that you have been experienced issues with your broadband installation. Request you to please reach out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm. If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Visited twice over a 4 day period.
Visited twice over a 4 day period.
Seen by Amy both times.
Extremely helpful to someone who struggles with wheelbarrows-so anything technical like a mobile phone is beyond me.
Sorted me out and explained everything so that even I could understand.
May 9, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Alan,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
kiara at Vodafone Bournemouth has been…
kiara at Vodafone Bournemouth has been extremely helpful and a joy to deal with a really big thank you for being so kind and helpful
April 22, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Fiona,
This is fantastic to hear! We really appreciate the feedback for Kiara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kiara helped us magnificently to sort…
Kiara helped us magnificently to sort out our business account. Many thanks.
April 19, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service by Amy
Fantastic service by Amy. Really helpful and super quick process.
April 12, 2025
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Maxi.
Thanks for letting us know about your super quick and helpful experience.
Vodafone Social Media Team
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