Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... See more
Company replied
Location
Switch location1 Commercial Road, BH2 5RH Bournemouth, GB
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See what reviewers are saying
Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and... See more
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Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer servi... See more
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Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bournemouth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
1 Commercial Road, BH2 5RH, Bournemouth, United Kingdom
4.8
Excellent
183 reviews
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Reply from Vodafone UK - Bournemouth
Hi Haxi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Attila was great at serving us today…
Attila was great at serving us today sorting out my new contract. He was understanding about my worries of having a contract but living internationally and he was full of useful advice. He was patient and it was a pleasure to meet him.
December 18, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Emily,
Thanks for your review and feedback for Attila. This is great to hear!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
We LOVE Kiara & Hayley
December 16, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Stuart,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
It was an amazing experience with…
It was an amazing experience with Vodafone bournemouth & Fatmir explained all the details and took really good care of us.
Thank You
November 23, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Abhii,
Thank you for taking the time to review, it's great to hear your feedback for Fatmir.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service.
November 15, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Achi,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very good customer service
Very good customer service. Helpful with good information.
November 6, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Sarah,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
An excellent ,informative and service
An excellent ,informative and service! Excellent customer service!
November 2, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Esienne,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Hayley was really friendly and helpful…
Hayley was really friendly and helpful when completing my contract
September 26, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Eliana,
Thanks for taking the time to review and share this great feedback for Hayley.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kiara was amazing!
Kiara was really helpful and knowledgeable in helping me set up my broadband, everything explained and sorted in less than 10 minutes, saved me £40 a month and I get a free tablet! thank you Kiara!
October 30, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Samuel,
We're pleased to hear such great feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very good service merged to help me…
Very good service merged to help me with all problems happy customer
October 28, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great service today Bournemouth
Great service today from the Bournemouth Branch special thanks to Josh and Haley... Great customer service and dealt with an issue professionally.
6 stars to these guys and I d like to nominate them for an award . Thanks Jamie x
October 17, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Chris and Attilla couldn't have been…
Chris and Attilla couldn't have been more helpful. Personable, knowlegeable and patient topped with a sense of humour. The only thing that let them down was your address recognition system. I was going to add to current package after 30 mins I'd had enough paid outright from of frustration. The staff outshone the software....pleasant reversal of the norm. Pleasant experience allround. Hence Vodafone customer since 1987.
T Wells
August 15, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi. Thank you for your review for both Chris and Attilla. Minus your system concerns raised, it's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful staff
August 2, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Helena,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Harrison went over the top to be helpful
As I work 12 hour shifts it was difficult to get into the shop but very kindly they kept a phone back for me after it had been ordered till I was able to get back in. I am not any good with technology but Harrison made it so easy for me swapping my phones over and explained everything that he was doing as he went along with the transfer.
July 28, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Sandra,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Excellent due to exceptional service…
Excellent due to exceptional & prompt service received today from Attila Adam at Vodafone Bournemouth Commercial Road outlet.
Keep the good work going.
Dr. Shahira
July 17, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Dr Shahira,
Thanks for your lovely review for Attila Adam. We appreciate your support.
We're here to help if you ever need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Incredibly helpful staff
I run a small trades business and was looking to get 2 new phones. If it was not for Harrison, the manager, this would not have been possible.
We faced many issues during this process but Harrison refused to give up and always provided a solution.
When he undoubtedly moves on from his current role, Vodafone will miss him.
However, in the mean time - Any issues I have with these phones. I will be right down at Bournemouth Branch, waiting to be assisted by Harrison.
Thank you for your help.
July 10, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Brandon,
Thanks for the fantastic feedback for Harrison, it's really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Thank you Bournemouth Vodafone!
Staff were very friendly in helping me get my new contract. Polite and also extremely helpful . Will be sticking with Vodafone as prices were good and also very good value!!
June 21, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hey Daniel,
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
I went into the Bournemouth store today…
I went into the Bournemouth store today and I can honestly say this is the best customer service experience I've had in a long time. I was looking to change my mobile network and I found the whole process very straightforward. Everything was explained clearly and I felt I came away knowing exactly what I had signed up to. Well done Team Bournemouth!
May 6, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi Alison, Thanks for your review. It's great to hear out team in Bournemouth took the time to explain everything for you.
Thanks again,
The Vodafone Social Media Team
Reply from Vodafone UK - Bournemouth
Hi Becky,
Thanks for sharing how helpful Adam was and leaving this review.
If you ever need any help, there’s a useful Help and Support section, on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Excellent experience thank you
Kiera, was excellent, made the sale very straight forward and easy and was super friendly. Thank you
April 24, 2023
Unprompted review
Reply from Vodafone UK - Bournemouth
Hi James,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
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