Vodafone UK - Braintree Reviews 159

TrustScore 5 out of 5

4.9

28 George Yard, CM7 1RB Braintree, GB


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Rated 5 out of 5 stars

After spending an hour in O2 trying unsuccessfully to get our old business account transferred to our new company name, we gave up and thought we’d see if anyone else in Chelmsford could make this eas... See more

Company replied

Rated 5 out of 5 stars

When visiting the vodafone store this morning I was greeted by Jamie. He was very, very helpful and polite. He sorted our contract out with efficiency. We were more than pleased with the deal he gave... See more

Company replied

Rated 5 out of 5 stars

I have just ordered a new broadband package for my mother on out Together account. We were served by Jamie at the Braintree branch and the whole process was seamless. As a long term Vodafone customer... See more

Company replied

Rated 5 out of 5 stars

Met Mark at Braintree vodaphone center. He was very warm, calm and patient. Explained thoroughly. I'm very satisfied with his service from enquiry phase with my friend till final purchase. He is truly... See more

Company replied


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  • 28 George Yard, CM7 1RB, Braintree, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

159 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Ryan was a great help and offered great…

Ryan was a great help and offered great advice to fit my circumstances. Very friendly and helpful - thank you

June 2, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Sue,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan great service

Ryan great service , and advice
Really useful for fellow technophobe's

June 1, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Andrew,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was really helpful and quick with…

Jamie was really helpful and quick with getting my upgrade sorted.

May 25, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had great service today at the…

Had great service today at the Braintree store with great service from Jamie 5 stars

May 20, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Eric,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was really helpful and made the…

Jamie was really helpful and made the whole process smooth and easy to upgrade my phone

May 20, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Jeanette,

Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very helpful and was great at…

Jamie was very helpful and was great at giving me the info that I needed.

May 20, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Valerie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5+ stars for Tommy!

5+ stars for Tommy!
Extremely helpful, knowledgeable,very honest, amazing customer service !

May 2, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Tizianad,

Thanks for the lovely review and fantastic support for Tommy.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Jamie was in and…

Amazing service from Jamie was in and out very fast and everything explained efficiently

April 10, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Holly,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

jamie was really helpful

jamie was really helpful and informative when i came in to upgrade my phone. i would highly recommend coming into vodafone in the braintree branch!

April 7, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very helpful and got me the…

Jamie was very helpful and got me the best deal possible. Highly recommend!

April 1, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Maciej,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was extremely help and friendly

Jamie was extremely help and friendly. He found the best deal for me and explained everything in full.
100% customer service.
Thanks Jamie !

April 1, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

For Jamie-brilliant

For Jamie-brilliant! Explained things well and excellent service.

April 1, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Mrs Davies,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was absolutely great at the…

Jamie was absolutely great at the Braintree store, very thorough and explained everything to me brilliantly.

March 28, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Sam,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

When visiting the vodafone store this…

When visiting the vodafone store this morning I was greeted by Jamie. He was very, very helpful and polite. He sorted our contract out with efficiency. We were more than pleased with the deal he gave us. I most certainly would recommend vodafone.

March 19, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Diane,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie help us set up out new broadband…

Jamie help us set up out new broadband we very happy

March 15, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Laura,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a nice experiance ,highly…

It was a nice experiance ,highly recomended vodofone

March 10, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Sam,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was excellent.

Jamie was excellent.

March 8, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Mark,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very helpful and sorted the…

Jamie was very helpful and sorted the contract out quickly.

March 1, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Oliver,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

Very helpful staff, Jamie assisted very well with my order of a new iPad.

February 12, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Mark,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have just ordered a new broadband…

I have just ordered a new broadband package for my mother on out Together account. We were served by Jamie at the Braintree branch and the whole process was seamless. As a long term Vodafone customer I have always had a good experience and this one was no exception. Thank you.

February 10, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Stuart,

Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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