Vodafone UK - Braintree Reviews 

173
TrustScore 5 out of 5

4.9

28 George Yard, CM7 1RB Braintree, GB


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Rated 5 out of 5 stars

Kieran was very professional and has a good knowledge of phones and how to attend to customers. He should be recommended or acknowledged specifically because he retains the customers and puts a smi... See more

Company replied

Rated 5 out of 5 stars

Jamie was a true delight, nothing was to much . Very knowledgeable on all products offered. True asset to your company

Company replied

Rated 5 out of 5 stars

After spending an hour in O2 trying unsuccessfully to get our old business account transferred to our new company name, we gave up and thought we’d see if anyone else in Chelmsford could make this eas... See more

Company replied

Rated 5 out of 5 stars

Jamie was very helpful and very polite at all times. Was very knowledgeable and talked me through every step of changing my contact around. I will definitely come back in to the store and ask for him... See more

Company replied


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  • 28 George Yard, CM7 1RB, Braintree, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

41,223 reviews in the last 12 months

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Rated 5 out of 5 stars

5+ stars for Tommy!

5+ stars for Tommy!
Extremely helpful, knowledgeable,very honest, amazing customer service !

May 2, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Tizianad,

Thanks for the lovely review and fantastic support for Tommy.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Jamie was in and…

Amazing service from Jamie was in and out very fast and everything explained efficiently

April 10, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Holly,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

jamie was really helpful

jamie was really helpful and informative when i came in to upgrade my phone. i would highly recommend coming into vodafone in the braintree branch!

April 7, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very helpful and got me the…

Jamie was very helpful and got me the best deal possible. Highly recommend!

April 1, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Maciej,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

For Jamie-brilliant

For Jamie-brilliant! Explained things well and excellent service.

April 1, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Mrs Davies,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was absolutely great at the…

Jamie was absolutely great at the Braintree store, very thorough and explained everything to me brilliantly.

March 28, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Sam,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

When visiting the vodafone store this…

When visiting the vodafone store this morning I was greeted by Jamie. He was very, very helpful and polite. He sorted our contract out with efficiency. We were more than pleased with the deal he gave us. I most certainly would recommend vodafone.

March 19, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Diane,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie help us set up out new broadband…

Jamie help us set up out new broadband we very happy

March 15, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Laura,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a nice experiance ,highly…

It was a nice experiance ,highly recomended vodofone

March 10, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Sam,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was excellent.

Jamie was excellent.

March 8, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Mark,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very helpful and sorted the…

Jamie was very helpful and sorted the contract out quickly.

March 1, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Oliver,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

Very helpful staff, Jamie assisted very well with my order of a new iPad.

February 12, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Mark,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have just ordered a new broadband…

I have just ordered a new broadband package for my mother on out Together account. We were served by Jamie at the Braintree branch and the whole process was seamless. As a long term Vodafone customer I have always had a good experience and this one was no exception. Thank you.

February 10, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Stuart,

Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very helpful everything went…

Jamie was very helpful everything went very smoothly

February 10, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Nigel,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Today’s experience was a dream compared…

Today’s experience was a dream compared to yesterday’s incompetent member of staff. The staff member was so helpful, polite upgraded my dad’s phone without any problem. Staff member was Jamie he is the best. Thank you Jamie.

February 10, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hi Amanda ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Jamie —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Efficient

Efficient, friendly service from Jamie that was very helpful

February 4, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie

Jamie, very friendly..very helpful..useful information given! Thank you Jamie !

January 3, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Darren,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan staff member

Ryan was extremely helpful when I came in to sort out getting a new iphone. I have been a Vodafone customer for years and never had an issue. He was super friendly and made the whole thing efficient and easy to understand.

January 3, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Madison,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was very happy with the service

I was very happy with the service and Jamie is very polite and helpful.
Thank you

January 3, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Zulal,

Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan gave me a grsat deal on my sim

Ryan gave me a grsat deal on my sim

January 2, 2026
Unprompted review
Vodafone UK - Braintree logo

Reply from Vodafone UK - Braintree

Hey Rose,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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