Vodafone UK - Brent Cross Reviews 

261
TrustScore 5 out of 5

4.9

Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB London, GB


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Rated 5 out of 5 stars

Huge thank you to Ravi at Vodafone Brent Cross! His service was exceptional—completely professional, clear, and focused on helping me find the best fit. He walked me through all the available options... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Cristina and Darsh at Brent X Location. Helpful and patient with the whole process. Cristina at beginning and Darsh taking over as shop got busy. Very pleased with the thoughtfulne... See more

Company replied

Rated 5 out of 5 stars

I would never think that I would say that I am soooo happy being with Vodafone. The Brent Cross branch is the best. Sham helped me sooo much as I am really bad with phones. Super friendly. Great serv... See more

Company replied

Rated 5 out of 5 stars

It was very efficient and thoroughly helpful! The employee Malai was very nice and gave me all the assistance I needed and it was a great experience.

Company replied


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  • Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

261 reviews

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1-star

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4.9

All reviews

(261)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

I was assisted by Robert in the Brent…

I was assisted by Robert in the Brent Cross branch who was very helpful and polite in would highly recommend anyone who wants to visa Vodafone store should go to the one in Brent Cross shopping centre

March 13, 2026
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Diana,

Thanks for the lovely review and fantastic support for Robert.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anna was so helpful sorting out my new…

Anna was so helpful sorting out my new contract

March 13, 2026
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey there,

Thanks for the lovely review and fantastic support for Anna.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deise was amazing

Deise was amazing. Brent Cross gives an amazing customer experience and has a great atmosphere

March 4, 2026
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hey Jackie,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

amazing service from sham and syed the…

amazing service from sham and syed the managers thanm you both!

March 4, 2026
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Andrei,

Thanks for the lovely review and fantastic support for sham and syed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing experience at Vodafone Brent…

Amazing experience at Vodafone Brent Cross by Denise. Will be returning for all my services when due.

March 2, 2026
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience with Vodafone in Brent…

My experience with Vodafone in Brent Cross today was extraordinary. Ms. Deise treated me with utmost respect and understanding. She solved enquiry promptly and kept me on as a valued customer. Ms. Deise is an asset to your Company. Thank you Simone Galia

February 25, 2026
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hey Simone,

Thanks for the lovely review and fantastic support for Deise.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Syed the store manager was excellent he…

Syed the store manager was excellent he helped me to resolve all my issues today in the Brenr Cross shop.

Thank you Syed

February 23, 2026
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hey Tooran,

Thanks for the lovely review and fantastic support for Syed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went back into my local Vodafone store…

Went back into my local Vodafone store in Brent Cross to do my upgrade again after 2 years. Manager Pamir and team were great, very attentive and had a great laugh with the team. Pamir explained all the t&c’s in detail and offered a deal that could not be rejected. Thank you for your great service!

February 20, 2026
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

great customer service

great customer service, great clear communication and professionalism, Ravi is a great guy and helped a-lot choosing best plan.

February 16, 2026
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hey Adnan,

Thanks for the lovely review and fantastic support for Ravi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Had to get an iPad for an elderly relative, staff were patient and helpful and did not try to upsell stuff we didn’t need. Process was very easy.

February 7, 2026
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hey Gary,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hi is very helpful

Hi is very helpful. appreciate.ravi

January 27, 2026
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Sara,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ravi was great man in store and he was…

Ravi was great man in store and he was very helpful.thank you

January 27, 2026
Unprompted review
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Reply from Vodafone UK - Brent Cross

Hey javad,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Seyon is fantastic thank you

January 20, 2026
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Bopu ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Seyon —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Oh my days....Seyon has the patience of…

Oh my days....Seyon has the patience of a saint!!!! Talked me through the whole process. Transferred everything over. I'm good to go with a smile on my face!! Thank you!!!!!

January 12, 2026
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Syed was thorough and efficient and…

Syed was thorough and efficient and really helpful. Sorted all 3 of our phones .
Many thanks

December 20, 2025
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Natasha,

Thanks for the lovely review and fantastic support for Syed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

nizam was very helpful with my order…

nizam was very helpful with my order and pamir helped with transder

December 17, 2025
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Denise,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

What patiance

What patiance, what skills, quite extroidenery and so helpful I would recomend the staff that we were helping us. Such a great relief. Thank you. Also helping us to understand this digital world. Seyon and Jeyash

December 9, 2025
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Magnificent service from assistant…

Magnificent service from assistant Seyon at Vodafone Brent Cross Shopping. Thoroughly explained to me living me contented, plus he ironed out the error that was confusing my credit checks. Keep up the helpful team spirit Vodafone Brent Cross. Welldone Seyon & colleagues. Am super impressed!!!

December 3, 2025
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi,

Thank you so much for your wonderful review and the amazing support you’ve shown for Seyon—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great personal attention

Great personal attention, easy and smooth process. Exceptional customer service with great advice. Excellent product knowledge and awareness of offers. A huge thank you to Syed and Sham for an outstanding effort!

December 1, 2025
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding customer service from Ravi…

Outstanding customer service from Ravi . Highly recommended and very friendly knowledgeable

November 27, 2025
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Andrew,

Thanks for the lovely review and fantastic support for Ravi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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