Had a load of problems with my data usage that my son couldn’t even sort out. Popped into Vodafone Brentwood and met Alfie. Absolute legend. Sorted it out pronto. Highly recommend his services.
Company replied
Location
Switch location20 High Street, CM14 4RG Brentwood, GB
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See what reviewers are saying
Alfie was incredibly helpful today, giving me excellent advice on the different phone contracts available. Thanks to his guidance, I was able to choose two different contracts—one for me and one for m... See more
Company replied
I came in to cancel my contract because I was having issues with my SIM. The lady that was serving me was extremely rude and hostile to the point where her manager had to step it. The issue wa... See more
Company replied
Michael and Alfie were very knowledgeable and made me feel comfortable during the onboarding process. I am not a tech expert by any means, so I am grateful for the help these two gentlemen provided me... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Brentwood
Written by the company
Contact info
20 High Street, CM14 4RG, Brentwood, United Kingdom
4.9
Excellent
101 reviews
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Chloe was great understanding of my …
Chloe was great understanding of my disabilities without judgement. I would use her help again.
November 6, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Vodafone UK Brentwood
I couldn’t be happier with my experience at Vodafone in Brentwood. The value for money is fantastic — great plans, reliable coverage, and clear explanations of what I’m getting for my money. Everything feels transparent and tailored to my needs.
A special shoutout to Alfie, whose customer service skills are absolutely top-notch. He was friendly, patient, and incredibly knowledgeable. He took the time to explain my options, found the best deal for me, and made the whole process quick and stress-free. It’s rare to find someone who combines professionalism with genuine care for the customer — Alfie truly went above and beyond.
Highly recommend visiting Vodafone Brentwood — excellent value, excellent service, and a huge thanks again to Alfie for making it such a positive experience!
October 4, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Simon,
Thanks for the lovely review and fantastic support for Alfie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Overall great people
Mike was very lovely, he was very understanding and very helpful when I came in, made my visit very easy and very enjoyable!
September 18, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Shannon,
Thanks for the lovely review and fantastic support for Mike.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Chloe was vert quick,easy and helpful…
Chloe was vert quick,easy and helpful with any queries.
September 24, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Richard,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Thank you Michael
I would like to share some feedback regarding my recent visit to Vodafone in the Brentwood Branch where I was assisted by a gentleman named Michael. From the moment I entered the store, Michael provided an excellent level of customer service. He greeted me warmly, listened attentively to my needs, and showed genuine patience while guiding me through my options ultimately providing me with the best option for a sim only plan.
Michael took the time to clearly explain the products and services of the sim only, making sure that I understood everything without feeling rushed or pressured. His professionalism, knowledge, and approachable manner made the entire experience smooth and enjoyable. He went above and beyond to ensure that I left the store satisfied and confident with my purchase of my new sim only contract.
It is not often that you come across staff who truly make you feel valued as a customer, but Michael certainly did. I would like to commend him for his outstanding service. Thanks Michael!
September 22, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Lucky,
Thanks for the lovely review and fantastic support for Michael.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Mike and Chloe were very helpful and…
Mike and Chloe were very helpful and patient . We are elderly and needed help in changing phone
September 1, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very professional and customer friendly…
Very professional and customer friendly staff-Mike.
Happy to always come to see him and reassured that my issues will be sorted pronto
August 14, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Daniel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a very helpful experience with…
Had a very helpful experience with Chloe, will come back again for sure :)
August 14, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Ray,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe was very helpful
Chloe was very helpful, helped me upgrade my phone and transfer my stuff over, really happy with the service
August 1, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Terry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Michael was brilliant service today
Michael was brilliant service today, would most definitely come back as I did 2 years ago, top notch stuff sorted me out with a new device and made me feel very comfortable with my decision. Would highly recommend!
July 24, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Lesley,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Michael was very helpful
Michael was very helpful, polite, and kind 10 out of 10.
July 21, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Pauline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It’s was fantastic so so helpful
It’s was fantastic so so helpful. I am an 80 year old lady and he sorted all my problem with a smile. I had tried for two days to sort my Microsoft l password out and he took just 1/2 hour and I am now up and running. So great full to this very talented young man a credit to Voda phone
July 13, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Jennifer,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe was very helpful and found the…
Chloe was very helpful and found the best deal possible along with alfie with his tech advice
July 13, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey John,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Michael was very clear and concise with…
Michael was very clear and concise with his words and made me feel comfortable, customer service was top notch and will definitely be coming back, been a loyal customer for years simply because of Michaels service.
July 5, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Berny,
Thanks for the lovely review and fantastic support for Michael.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Christopher was amazing with this…
Christopher was amazing with this experience, gave me the plan I needed with a suitable phone for my needs, brilliant customer service too! Would definitely recommend this store.
June 12, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Matthew,
Thanks for the lovely review and fantastic support for Christopher.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Contract renewal.
Chloe was extremely helpful with regarding the end of my contract/renewing. Sourced the best deals for my phone, broadband and home phone. Thank you. 5* service!
May 31, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Poppy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Michael & Alfie were absolutely…
Michael & Alfie were absolutely brilliant sorting out my phone, went above and beyond to deal with every request I had. Top notch customer experience and providing a service for me, definitely coming back. Thanks!
May 30, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Barbara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe has been amazing through the…
Chloe has been amazing through the process of renewing my contract. I am a customer who has mobility and limb differences. She made sure I was able to handle the phone and helped me with setting up the notification sounds , so I am able to differentiate the diffent apps. Chloe deserves recognition for her professional attitude.
May 13, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Katie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service manager and staff really…
Great service manager and staff really helpful would strongly recommend thank you
April 26, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Ronald,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good
Very good. Lovely helpful lady ( can’t believe she’s 27) can you buy her a better chair. Thanks
April 13, 2025
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Adrian,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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