Had a load of problems with my data usage that my son couldn’t even sort out. Popped into Vodafone Brentwood and met Alfie. Absolute legend. Sorted it out pronto. Highly recommend his services.
Company replied
Location
Switch location20 High Street, CM14 4RG Brentwood, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alfie was incredibly helpful today, giving me excellent advice on the different phone contracts available. Thanks to his guidance, I was able to choose two different contracts—one for me and one for m... See more
Company replied
I came in to cancel my contract because I was having issues with my SIM. The lady that was serving me was extremely rude and hostile to the point where her manager had to step it. The issue wa... See more
Company replied
Michael and Alfie were very knowledgeable and made me feel comfortable during the onboarding process. I am not a tech expert by any means, so I am grateful for the help these two gentlemen provided me... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Brentwood
Written by the company
Contact info
20 High Street, CM14 4RG, Brentwood, United Kingdom
4.9
Excellent
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from…
Excellent customer service from Michael, Chris and Jahir they were very patient and gave great advice
May 18, 2024
Unprompted review
Reply from Vodafone UK - Brentwood
Hi Natalie. Thank you for your review for Michael, Chris and Jahir. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was really helpful with my…
Chris was really helpful with my upgrade and helped me transfer my data over to my new phone.
April 30, 2024
Unprompted review
Reply from Vodafone UK - Brentwood
Hi Ross,
Thanks for this great review! We're delighted you had a positive experience with Chris. Enjoy your new phone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Michael was a brilliant service.
Michael was a brilliant service.. really made my day, excellent attitude, personable individual and made me feel totally comfortable and relaxed during the process of getting a new device. I highly recommend this store to everyone
March 2, 2024
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Idaresit,
Thanks for letting us know what an amazing job Michael did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Michael was an excellent experience for…
Michael was an excellent experience for recommending me this fantastic new samsung, he set up my new phone for me also. Great service!
February 10, 2024
Unprompted review
Reply from Vodafone UK - Brentwood
Thank you for your review. It's good to read Michael was able to help to with your new contract.
Hope you're loving your new phone.
Thanks again, The Vodafone Social Media Team
Good experience
I'm not very technical with phones but knew I wanted an upgrade as my contract had ended with another company, but wasn't too sure on what model to go for, so thought I'd pop into my nearest phoneshop.
The store owner Nathalie was brilliant! She spent time going over my options, what I was looking for and didn't try to rush me and I didn't feel pressured. The store has a calming atmosphere and everyone seemed really happy.
I was assured that if I was unsure on anything to pop back in and someone can help me.
Overall I'm very happy that I made the switch over to Vodaphone. What could have been a stressful experience was not.
January 26, 2024
Unprompted review
Reply from Vodafone UK - Brentwood
Hi Natasha. Thank you for your review for Nathalie. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Michael was excellent
Michael was excellent! Replaced my phone with my old slow phone and I love it!
January 22, 2024
Unprompted review
Reply from Vodafone UK - Brentwood
Hey,
We're glad to hear that Michael was able to help you with a new phone.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Michael was very attentive to my needs…
Michael was very attentive to my needs and served me with a great phone and plan! Great customer service
January 10, 2024
Unprompted review
Reply from Vodafone UK - Brentwood
Hey John,
It's great to hear your feedback for Michael, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Michael was very attentive to my needs
Michael was very attentive to my needs, great customer service from him.
December 14, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hi there,
Thanks for reviewing and sharing this great feedback for Michael.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Mike and Chris were great
Mike and Chris were great, brilliant customer service and would be happy to recommend them. Gave me a new black Friday Simon deal which I was happy with.
November 25, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Wayne,
Thanks for the lovely review and fantastic support for both Mike and Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Customer service 5 star!
Had the best customer service I have had experienced in Vodafone shops!
After my phone has been stolen Michael kindly spend around 2 hours helping me not only get a new phone but also restore my valuable information! Honestly, I could not be more grateful if I wanted to. Amazingly friendly service and brilliant problem solving skills. Thank you Micheal!
November 18, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hi Inga,
This is such an amazing review for Michael. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Mike at Brentwood branch was very…
Mike at Brentwood branch was very helpful with getting our new contract phone
Awesome guy
November 20, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hi there,
It's great to see your kind words for Mike. We really appreciate your feedback.
Thanks, Vodafone Social Media Team
Needs a midi cane and saw Scott who…
Needs a midi cane and saw Scott who helped me get one very happy with the service
November 2, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Paula,
Thanks for letting us know what an amazing job Scott did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went into the shop today as I was due…
Went into the shop today as I was due an upgrade Scott helped me and I ended up getting an iPhone 13 very happy with the experience
October 30, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hi Sue. Thank you for your review for Scott. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Michael very friendly staff!
Had a very good customer service experience with Michael! Very friendly and he found solutions to my problem in a short period of time. Really recommend him!
October 4, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hi Flamingo Swim School,
This is a great review for Michael. Thanks for your support.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very friendly and helpful staff
I had a nice and very pro customer service at vodafone Brentwood branch. Very helpful and friendly staff! Really recommend this branch!
October 13, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hi joy,
Thanks for your lovely feedback for our Brentwood store. We're always here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Upgraded and got home broadband happy…
Upgraded and got home broadband happy with the service
September 14, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Toby,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Scott helped me upgrade my contract to…
Scott helped me upgrade my contract to a sim only very happy with the service. A*
September 11, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hi Isobel,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Came into store to upgrade my phone…
Came into store to upgrade my phone Scott assisted me and helped me get my new s23 ultra. Very happy with the service
September 11, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hi Alex,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Chris was very helpful with my upgrade
August 12, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hi Kay. Thank you for your review for Chris. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Michael fulfilled my needs in the SIM…
Michael fulfilled my needs in the SIM card plan that I needed, very thankful for his service!
August 3, 2023
Unprompted review
Reply from Vodafone UK - Brentwood
Hey Thiago,
Thanks for letting us know what an amazing job Michael did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.