Vodafone UK - Bridgend Reviews 

146
TrustScore 5 out of 5

4.9

Unit 1 12-14 Adare Street, CF31 1EJ Bridgend, GB


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Rated 5 out of 5 stars

Went in for a new phone, Danielle helped me out and was very clear and concise about what would happen next etc. And Nathan was also very helpful and made me feel welcome

Company replied

Rated 4 out of 5 stars

Danielle was great in the Bridgend store, she helped me move all my data and checked I had everything I need.

Company replied

Rated 5 out of 5 stars

I came into Vodafone Bridgend for help with my phone as I was completely stuck trying to get my emails to work, spoke to Aaron who managed to fix my issue and get me back up and running! He was qui... See more

Company replied

Rated 5 out of 5 stars

Spoke to a chap, Nathan I want to say. Lovely, easygoing, | left with an amazing upgrade at such a good price. Will definitely be sticking with Vodafone.

Company replied


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  • Unit 1 12-14 Adare Street, CF31 1EJ, Bridgend, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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4.9

All reviews

(146)

41,878 reviews in the last 12 months

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Rated 5 out of 5 stars

Chantelle was very informtive and…

Chantelle was very informtive and helpful explaining how to use my new phone. She was very kind and explained everything perfectly

February 13, 2026
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Brian,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Chantelle.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Millie helped me fix my phone as it was…

Millie helped me fix my phone as it was full of junk apps which gave me lots of pop ups

January 22, 2026
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Libby,

Thanks for the lovely review and fantastic support for Millie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Teo Helped me with transferring all my…

Teo Helped me with transferring all my stuff to my new phone. Thank you Teo.

January 21, 2026
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Mr Perham,

Thanks for the lovely review and fantastic support for Teo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into bridgend store to get a new…

Came into bridgend store to get a new phone Aaron was brilliant and made the process fun and easy, also had had from Chantelle on claiming the gift from Google she was awesome and friendly!
Thank you guys

January 18, 2026
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Ceri,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Aaron.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience being served by…

Excellent experience being served by Chantelle she is very kind and knowledgeable, I will be back to see her to upgrade my sim when it’s ready

January 18, 2026
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Janet,

Thanks for the lovely review and fantastic support for Chantelle.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into Vodafone Bridgend for help…

I came into Vodafone Bridgend for help with my phone as I was completely stuck trying to get my emails to work, spoke to Aaron who managed to fix my issue and get me back up and running! He was quick knowledgeable and made it fun.
He gave outstanding customer service
He was very polite, friendly, welcoming
I would highly recommend Aaron 5* experience

January 13, 2026
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were friendly

The staff were friendly, greeted me on entry and walked me through buying a phone. They also showed me how to transfer my photos and apps when I did not know how to do it myself. Thank you team!

December 17, 2025
Unprompted review
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Reply from Vodafone UK - Bridgend

Hi Emily,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Danielle helped with me with my…

Danielle helped with me with my upgrade, I normally hate changing my phone but she was so wonderful and helpful and made me feel so comfortable while upgrading

December 22, 2025
Unprompted review
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Reply from Vodafone UK - Bridgend

Hey Michelle,

Thanks for the lovely review and fantastic support for Danielle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chantelle helped me upgrade

Chantelle helped me upgrade, excellent service

December 4, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey,

It's fantastic to hear that Lloyd was able to resolve the issue. We truly appreciate your feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Teoman helped put my new sim into my…

Teoman helped put my new sim into my phone and transfer my contacts. Thank you

November 25, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Store Visit

On arrival at store I was greeted by Chantelle. Very professional and helpful, I had many queries and Chantelle was able to answer and support with all questions.
I have been a customer of Vodafone for many years and I’m very happy with all services.

November 23, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Nikita,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Millie was super helpful with my phone…

Millie was super helpful with my phone transfer!

November 4, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Millie was super helpful during the…

Millie was super helpful during the network outage reassuring me that my service would come back as soon as possible. I've gone back in today and she has helped me set up the app and the very me rewards app. 10/10 service

October 17, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Jamie. Thank you for your review for Millie. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chantelle was wonderful helped a non…

Chantelle was wonderful helped a non technical person to deal with my new phone with no issues!

October 15, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Teoman helped me with setting up my…

Teoman helped me with setting up my phone and sim. Thank you kind gentleman

October 3, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Stephen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Millie was outstanding and helped me…

Millie was outstanding and helped me fix my issue as my phone was broken. Thank you so much Millie!

September 13, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chantelle helped me reduce my bill by…

Chantelle helped me reduce my bill by £40+! Great service

September 5, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Teoman helped me with issues accessing…

Teoman helped me with issues accessing my email. Thank you

September 2, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chantelle is a credit to your company…

Chantelle is a credit to your company she saved me £10 monthly!!

August 16, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

We're happy to hear that our team member was able to help you save money! Thank you for sharing your positive experience with us; we appreciate it.
Vodafone Social Media Team

Rated 5 out of 5 stars

Chanelle helped with the set up of my…

Chanelle helped with the set up of my new device. Very pleased with the service.

August 15, 2025
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Susan,

Thanks for the lovely review and fantastic support for Chanelle.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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