Went in for a new phone, Danielle helped me out and was very clear and concise about what would happen next etc. And Nathan was also very helpful and made me feel welcome
Company replied
Unit 1 12-14 Adare Street, CF31 1EJ Bridgend, GB
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Went in for a new phone, Danielle helped me out and was very clear and concise about what would happen next etc. And Nathan was also very helpful and made me feel welcome
Company replied
Danielle was great in the Bridgend store, she helped me move all my data and checked I had everything I need.
Company replied
I came into Vodafone Bridgend for help with my phone as I was completely stuck trying to get my emails to work, spoke to Aaron who managed to fix my issue and get me back up and running! He was qui... See more
Company replied
Spoke to a chap, Nathan I want to say. Lovely, easygoing, | left with an amazing upgrade at such a good price. Will definitely be sticking with Vodafone.
Company replied
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Unit 1 12-14 Adare Street, CF31 1EJ, Bridgend, United Kingdom
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Chantelle was very informtive and helpful explaining how to use my new phone. She was very kind and explained everything perfectly

Reply from Vodafone UK - Bridgend
Millie helped me fix my phone as it was full of junk apps which gave me lots of pop ups

Reply from Vodafone UK - Bridgend
Teo Helped me with transferring all my stuff to my new phone. Thank you Teo.

Reply from Vodafone UK - Bridgend
Came into bridgend store to get a new phone Aaron was brilliant and made the process fun and easy, also had had from Chantelle on claiming the gift from Google she was awesome and friendly!
Thank you guys

Reply from Vodafone UK - Bridgend
Excellent experience being served by Chantelle she is very kind and knowledgeable, I will be back to see her to upgrade my sim when it’s ready

Reply from Vodafone UK - Bridgend
I came into Vodafone Bridgend for help with my phone as I was completely stuck trying to get my emails to work, spoke to Aaron who managed to fix my issue and get me back up and running! He was quick knowledgeable and made it fun.
He gave outstanding customer service
He was very polite, friendly, welcoming
I would highly recommend Aaron 5* experience

Reply from Vodafone UK - Bridgend
The staff were friendly, greeted me on entry and walked me through buying a phone. They also showed me how to transfer my photos and apps when I did not know how to do it myself. Thank you team!

Reply from Vodafone UK - Bridgend
Danielle helped with me with my upgrade, I normally hate changing my phone but she was so wonderful and helpful and made me feel so comfortable while upgrading

Reply from Vodafone UK - Bridgend
Chantelle helped me upgrade, excellent service

Reply from Vodafone UK - Bridgend
Teoman helped put my new sim into my phone and transfer my contacts. Thank you

Reply from Vodafone UK - Bridgend
On arrival at store I was greeted by Chantelle. Very professional and helpful, I had many queries and Chantelle was able to answer and support with all questions.
I have been a customer of Vodafone for many years and I’m very happy with all services.

Reply from Vodafone UK - Bridgend
Millie was super helpful with my phone transfer!

Reply from Vodafone UK - Bridgend
Millie was super helpful during the network outage reassuring me that my service would come back as soon as possible. I've gone back in today and she has helped me set up the app and the very me rewards app. 10/10 service

Reply from Vodafone UK - Bridgend
Chantelle was wonderful helped a non technical person to deal with my new phone with no issues!

Reply from Vodafone UK - Bridgend
Teoman helped me with setting up my phone and sim. Thank you kind gentleman

Reply from Vodafone UK - Bridgend
Millie was outstanding and helped me fix my issue as my phone was broken. Thank you so much Millie!

Reply from Vodafone UK - Bridgend
Chantelle helped me reduce my bill by £40+! Great service

Reply from Vodafone UK - Bridgend
Teoman helped me with issues accessing my email. Thank you

Reply from Vodafone UK - Bridgend
Chantelle is a credit to your company she saved me £10 monthly!!

Reply from Vodafone UK - Bridgend
Chanelle helped with the set up of my new device. Very pleased with the service.

Reply from Vodafone UK - Bridgend
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