I would like to thank Brian who was absolutrly brilliant and so helpful to us today. Polite and helpful and just grest. Thank you Brian!
Company replied
Location
Switch locationUNIT 158 , Upper Level Cribbs Causeway Shopping Centre, BS34 5UR Bristol, GB
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See what reviewers are saying
Millie was great , she answered all of our questions and helped us with our purchase very calmly and so polite. She always made sure to explain everything well and double check that we were okay with... See more
Company replied
Ben assistant manager. What a gem true asset. Went in to talk about account for old mobile broadband and rarely used voice contract. Turns out Vodafone have stopped stores helping with anything other... See more
Company replied
Went into the store, desperate for help to get a new mobile Wi-Fi provider having been let down by our previous one. The Assistant manager, Ben, could not have been more helpful. He really did go the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bristol Cribbs
Written by the company
Contact info
UNIT 158 , Upper Level Cribbs Causeway Shopping Centre, BS34 5UR, Bristol, United Kingdom
4.8
Excellent
160 reviews
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I would like to thank Brian who was…
I would like to thank Brian who was absolutrly brilliant and so helpful to us today.
Polite and helpful and just grest.
Thank you Brian!
July 13, 2026
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Staff will do anything to avoid dealing…
Staff will do anything to avoid dealing with customers, "ring HQ" Erm no I'm stood right here with you.
February 9, 2026
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hello Tom,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Helpful and knowledgeable team member
Kai was a really helpful team member and spoke through all the options available. Took his time to explain everything thoroughly
November 11, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
fantastic experience with mr wai yan…
fantastic experience with mr wai yan john, he was kind, quick and thoughtfull.
November 4, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Impressive service
John was really efficient and professional, and quickly upgraded my phone with a polite and patient manner, kind tone and took payment details confidentially. We were really impressed. Definitely recommend John and Vodafone for an excellent service.
October 23, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Very efficient and pleasant assistant
Very efficient and pleasant assistant
AMY
October 16, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
John was warm, welcoming and very helpful
John was very happy to help me when I walked into the store today. He flashed me a bright smile and asked how he could help.
We discussed my query and John was very knowledgeable and gave good suggestions and support.
Overall it was a lovely experience meeting John, and he was yet another example of why I have remained a loyal Vodafone customer for so many years.
October 3, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Joe,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
KAI Is such a humble and kind person
KAI Is such a humble and kind person. Helped me to set up everything so nicely. Thank you for helping me.
August 29, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Cribbs Causeway Bristol
Cribbs Causeway Bristol
Customer Advisor Lewis, he showed amazing customer service with knowledge and expert advice.
August 23, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Was served by Amy at the cribbs branch…
Was served by Amy at the cribbs branch today and she was very helpful, and knowledgeable about products and offers a massive asset to the store thank you for all your help Amy
August 23, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very helpful member of staff called…
Very helpful member of staff called John in the Bristol cribbs store. Excellent advice and customer service. Gave us the best deal. Highly recommend.
August 16, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
We're happy to hear that a staff member in our Bristol store was so helpful! We appreciate the feedback regarding the excellent customer service and advice you received.
Thanks,
Vodafone Social Media Team
Store stayed open late to solve my problem…
Store was short staffed due to sickness and needed to close early, but despite this Ben as manager and the assistant stayed behind late to help sort out an emergency phone issue. Thank you!
August 13, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben was lovely and very helpful.
Ben was lovely and very helpful.
Got me the plan I was looking for.
August 9, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi there,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Shop
Tried to take out Vodafone broadband but the online support from their Home Broadband Group was useless. I ended up with 3 order numbers. Called at the Cribbs Causeway Vodafone shop and the guy there was very helpful and sorted it out.
August 6, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Eric,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bristol Cribbs
Hey Makepeace,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent and professional service from…
Excellent and professional service from Kai. Everything explained in detail with an engaging and friendly approach.
July 15, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Kevin,
Thanks for the lovely review and fantastic support for Kai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cribs Causeway…
Had a slightly complex issue involving the transfer of a number to an existing account and modifications to that account. Luke was extremely knowledgeable, enthusiastic and patient. A pleasure to do business with. Thank you Luke
June 28, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Gerald,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service great guy thanks
June 27, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
We appreciate you taking the time to leave us such a fantastic review. We are happy to hear you had a great experience with our service!
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Transfer of account
I went into the store to transfer an account - Luke Was extremely clear and very helpful with his advice and service .
And completed the process efficiently.
June 14, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Joanne,
We're happy to hear that the account transfer process was clear and efficient.
Thank you for your positive feedback,
Vodafone Social Media Team
Amy who attended to me is very helpful
June 11, 2025
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey There,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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