We were helped by Femi, who was excellent. He was attentive, patient, and went out of his was to find the solution we needed and save us some money. I needed to get a new contract for my phone, keep... See more
Company replied
Location
Switch location42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG Bristol, GB
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See what reviewers are saying
Millie was great , she answered all of our questions and helped us with our purchase very calmly and so polite. She always made sure to explain everything well and double check that we were okay with... See more
Company replied
Ben assistant manager. What a gem true asset. Went in to talk about account for old mobile broadband and rarely used voice contract. Turns out Vodafone have stopped stores helping with anything other... See more
Company replied
Went into the store, desperate for help to get a new mobile Wi-Fi provider having been let down by our previous one. The Assistant manager, Ben, could not have been more helpful. He really did go the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Cribbs Causeway Shopping Centre
Contact info
42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG, Bristol, United Kingdom
4.8
Excellent
161 reviews
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Reply from Vodafone UK - Bristol Cribbs
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
We were so fortunate to have the most…
We were so fortunate to have the most helpful and friendly assistant, who sorted out internet issues with my husbands phone and managed to save me a considerable amount on my monthly payments.
A massive thank you!!!!
September 30, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Ponting,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Service at vodafone
Very cheerful lady
Friendly and warm
Explains in detail
September 30, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Enetty,
It's great to hear about your recent experience and feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
John
John
Was kind friendly and informative. His knowledge is excellent. All options and contracts explained fully.Very professional
September 14, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Stephen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Useful + Helpful
Monday 9 September, I spent about an hour in the care of Samuel, swopping my old series 5/6 iphone for a 'modern' item. I am not 'technical' but Sam was super patient. He explained in simple language, he listened and dealt with all.my questions sensitively.
It was a pleasure + informative as he gained my trust.
I appreciated his approach.
September 9, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Robin. Thank you for your review for Samuel. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
SO helpful
Went into the store, desperate for help to get a new mobile Wi-Fi provider having been let down by our previous one.
The Assistant manager, Ben, could not have been more helpful. He really did go the extra mile for us, explaining everything so succinctly. I have had a phone contract with Vodafone for many years, and they didn't let me down with their router either.
September 6, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Jane,
Thanks for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Absolutely fantastic help
Absolutely fantastic help! Highly recommend this service. I really appreciated all the help with my requests.
September 6, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Chelsea,
Thanks for sharing your fabulous feedback! If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great help
Helped me massively, friendly, always happy and smiling thanks Milliecent
August 28, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Rooman,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I am very happy with the service at…
I am very happy with the service at Vodafone today. Millicent was really kind and very helpful.
August 24, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Adél,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Millicent
Had excellent service from Millicent today who answered all my questions and helped me get a great deal. She is a lovely young lady!
August 24, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Belle,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Milicent was very helpful and got me…
Milicent was very helpful and got me sorted out quickly. A great experience 👍
August 20, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Abbosjon. Thank you for your review for Milicent. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alan is very helpful.
August 19, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Thanks for your fab feedback.
All the best, The Vodafone Social Media Team
Millicent in the Cribbs store was…
Millicent in the Cribbs store was excellent. Friendly, diligent and efficient. Thanks!
August 13, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi. Thank you for your review for Millicent. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Second attempt to use the Bristol…
Second attempt to use the Bristol Cribbs causeway store in the same week. First attempt there was sign on the door saying closed due to illness this clearly can’t be helped. Fast forward two days later the shop was open stopped at the door to be told they were closing early again due to staffing issues. A multi billion pound company can clearly get bank staff in! I have driven over an hour as this is the only store in the area open past 5.30! To say am not impressed would be an understatement!I have been with Vodafone now for nearly 13 years I would appreciate a bit less of an abrupt vague answer off one of your employees. Clearly if you don’t want me to renew one of my 4 family contracts I might have to look else where!
August 7, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Stuart,
I am sorry to hear that you were unable to visit one of our stores due to staffing issues, I can appreciate the disappointment and frustration this would cause. We have multiple stores that you can visit at any given time and if you are unable to get help there, you can contact us on 191, LiveChat or any of our social media platforms.
If there's anything at all you still need help with or would like us to look into further, please come and get in touch with my team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The vodafone representative was very…
The vodafone representative was very helpful and polite. It was a hot day and i was very greatful for the offer of a 2 bottles of fresh spring water for the both of us. Im glad with the service. Thank you.
August 6, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Jacqueline,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Luke at Cribbs Causeway delivered…
Luke at Cribbs Causeway delivered excellent customer service helping us upgrading and exploring options at the Vodafone store. Luke couldn’t have been more helpful and friendly and we got exactly what we needed with the package deal. Thank you again! 😁
July 31, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Trin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Millicent was excellent
Millicent was excellent. The best Vodafone staff member I have ever encountered.
July 23, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Gwydion,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and Millicent provided great service.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Excellent Service
Callum, Millicent and Kenneth served us today in Vodafone Cribbs Causeway for two upgrades - one for me and one for my son. All 3 members of staff were excellent - friendly, patient and calm despite the shop being very busy. Thank-you!
July 20, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Vodafone Tech Team Superb…
The people I got to support and solve all my concerns were amazing at Bristol Cribbs Causeway.
I had problems with my online account plus my broadband order and they looked into everything and got me unlimited broadband until 11 Aug for free. They started a complaint re long delay in getting connected to my new home.
Beth and Luke made me feel I was worth getting things sorted and they both had to think outside the box to “fool” the system to get me into my account. The peace of mind I have now is priceless. Thank you Beth and Luke.
Lorraine Drohan
July 13, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Lorraine. Thank you for your review for Beth and Luke. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Millicent at the cribbs causeway store…
Millicent at the cribbs causeway store made everything easy. Unlike trying to do it all online.
June 19, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Alfie,
We're delighted you had such a great experience. Thanks for sharing this 5 star review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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