Myself and my partner came into this store yesterday wanting to upgrade our phones, we were helped by Ty and Ben and both men were great. I'm not very good when it comes to tech but Ty and Ben both he... See more
Company replied
Location
Switch location42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG Bristol, GB
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See what reviewers are saying
We were helped by Femi, who was excellent. He was attentive, patient, and went out of his was to find the solution we needed and save us some money. I needed to get a new contract for my phone, keep... See more
Company replied
Millie was great , she answered all of our questions and helped us with our purchase very calmly and so polite. She always made sure to explain everything well and double check that we were okay with... See more
Company replied
Ben assistant manager. What a gem true asset. Went in to talk about account for old mobile broadband and rarely used voice contract. Turns out Vodafone have stopped stores helping with anything other... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Cribbs Causeway Shopping Centre
Contact info
42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG, Bristol, United Kingdom
4.8
Excellent
161 reviews
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Give Luke a raise
We popped in to help my girlfriend's nan get a new contract after being with another provider who was overcharging her and were greeted by Luke who absolutely smashed it helping us out and actually finding a better deal for us than the one we intend to buy. Honest, Helpful and not Overbearing. From one salesman to another 10/10 service
February 21, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Jack,
This is a great review for Luke. I’m glad to hear you found the best option for your girlfriend's nan, when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I came into the Vodafone cribbs…
I came into the Vodafone cribbs causeway store, millie, ken and kenneth were extreamly helpful with helping me sort out the end of my contract. Highly recommed this store and their excellent staff!!!!!!
February 18, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey there,
Thanks for taking the time to leave such a great review about your instore experience. We're so glad you feel this way!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Milli and Kenneth were both absolutely…
Milli and Kenneth were both absolutely amazing, helped and guided me through making a payment, I was not able to do myself. Payment now made successfully. Outstanding customer service. Thank you Milli and Kenneth, you are both an absolute credit to Vodafone. I am very grateful for their help.
February 14, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Lesley,
This is great to hear. Thanks for reviewing and sharing your feedback for Milli and Kenneth.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very good service and advice
I was enquiring about Broadband,
I was very welcome by Millie as soon as I entered in the shop. I felt she had time for me, making sure I understood all the different options. I was very impressed by the service and the advice she gave me. I definitely recommend that place.
February 10, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi there,
Thank you for this review. We're so glad you had a 5 star experience with Millie and got the advice you were looking for regarding your broadband.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I came into Vodafone to try and get my…
I came into Vodafone to try and get my mobile phone sorted out..as I am so clueless...and a wonderful man called Luke..was absolutely brilliant..he was so patient and kind..and spent ages ...nothing was too much trouble.
I can't thank him enough.
I feel I can come back anytime and he would help me
Thank you so much for all your help.
Love from Juliet xxxx
February 10, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Juliet. I'm glad Luke was able to help and made you feel so at ease when you visited the store today. Thanks for your feedback,
The Vodafone Social Media team
Met with sales advisor Luke in store to…
Met with sales advisor Luke in store to discuss new phone plan , he was very knowledgeable and really explained things with good detail , he took loads of time to explain the process and ensure that it was the correct plan for me and didn’t seem to be pushing to sell and wanted to make sure it was right. Luke has excellent customer service skills and really knows how to make a client feel comfortable. Met with Luke again when trading in my phone and once again outstanding service
January 31, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Emily,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service
Store manager Callum and owner Rich were fantastic helping with an issue with a phone I'd previously bought from them. Although they weren't able to solve the problem there, they were able to point me I the right direction and dedicated a lot of time to helping me with it. Excellent customer service
January 31, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Zoë,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jo/Cribbs
Come to upgrade my phone. Jo (Vodafone Cribbs/Bristol) helped me with everything, she make sure everything was updated and double-checked that I had the most efficient plan, which would suit my needs. Working in retail myself, I think she went beyond and above.
January 24, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Alice,
Thank you for the 5 star review! We're so happy to hear you had a great experience in store with Jo. We know how important it is to receive great customer service, so we're glad Jo provided just that!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great experience, dont bother going to another store!
Great experience, Millie who helped me upgrade my broadband to a better deal was so helpful, polite, nice and chatty, she made me feel very welcome and could answer all my questions and was very knowledgeable and as soon as i convince my husband to abandon o2 we will be back for the mobile contracts. Best experience i have had in a phone shop in years and best in the Vodafone shop ever. Highly recommend the cribbs causeway shop!
January 20, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Hannah,
Thanks for the lovely review and fantastic support for Millie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Terrible customer service and extremely…
Terrible customer service and extremely slow quicker on the phone lines I waited in line and your staff allowed someone to push Infront of me even though I advised them I was there first and did not do anything about it
January 16, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Chloe,
Thank you for taking the time to share your feedback with us. We're so sorry you've been left feeling this way!
Did you eventually manage to get your issue resolved in store? If not, or if there's anything further we can help with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Had to a cancel a mobile broadband deal…
Had to a cancel a mobile broadband deal due to technical incompatibility with my rubbish laptop. The staff were super helpful, particularly Kenneth, and it was a really straightforward experience.
January 10, 2024
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Jamie,
We're sorry to hear about you leaving and understand, but we appreciate the amazing review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kenneth was so helpful and really…
Kenneth was so helpful and really knowledgeable, great customer service!
December 29, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Millie,
Thanks for the lovely review and fantastic support for Kenneth.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Millie and Kenneth in the mall cribbs causeway
Millie and Kenneth couldn’t do enough for us in the store providing invaluable information and going out of their way to help. We are super grateful for both their expert knowledge in network packages as well as international restrictions and advice for our upcoming holiday. Thank you and merry Christmas
December 23, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Millicent and Kenneth were very…
Millicent and Kenneth were very welcoming and helpful. We sorted out our contract and renewed it. Thank you.
December 16, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Lucy,
Thanks for the lovely review and fantastic support for both Millicent and Kenneth.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Magnificent Millie!
Millie was wonderful! She was so helpful and very patient...
Millie was so polite and really friendly. I couldn't believe she has only been working here for just over 3 months, so knowledgeable and it all seemed effortless.
She's a credit to the Vodafone team!😁
December 13, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Sue,
Thanks for the lovely review and fantastic support for Millie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Best service in my life
Best service in my life - thank you Millicent Lowe ❤️❤️❤️❤️
December 13, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Igors,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ken, knows
Ken, was very helpful, he was able to help me within minutes of me sitting down. This was my third visit with the same problem.
Ken is a credit to you Vodafone, a job well done, thank you
December 13, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Ula,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful and resolved my issues in…
Very helpful and resolved my issues in a friendly and professional manner. Customer service how it should be.☺️
December 13, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Mark,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Callum was a great help
Callum was a great help, we had tried to set up a new phone line and broadband for my 86 year old aunt on line and on the phone but it was impossible! Callum sorted it out. He was patient, explained everything carefully to my aunt and was able to resolve the problem. He made my day!
December 11, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Patricia,
This is such an amazing review for Callum. Thanks for sharing your kind words and feedback.
If you ever need any help with the Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on the line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
Outstanding Service
Patient, helpful, listened to my requirements and didn’t rush me.
December 10, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Tracey,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
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