Myself and my partner came into this store yesterday wanting to upgrade our phones, we were helped by Ty and Ben and both men were great. I'm not very good when it comes to tech but Ty and Ben both he... See more
Company replied
Location
Switch location42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG Bristol, GB
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See what reviewers are saying
We were helped by Femi, who was excellent. He was attentive, patient, and went out of his was to find the solution we needed and save us some money. I needed to get a new contract for my phone, keep... See more
Company replied
Millie was great , she answered all of our questions and helped us with our purchase very calmly and so polite. She always made sure to explain everything well and double check that we were okay with... See more
Company replied
Ben assistant manager. What a gem true asset. Went in to talk about account for old mobile broadband and rarely used voice contract. Turns out Vodafone have stopped stores helping with anything other... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Cribbs Causeway Shopping Centre
Contact info
42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG, Bristol, United Kingdom
4.8
Excellent
161 reviews
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Amazing service and staff
Amazing service and staff . Thank you so much callom(senior store manager )for support . Really appreciated his service.
December 6, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Vishmika,
Thanks for the lovely review and fantastic support for Callom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Really amazing experience for a new…
Really amazing experience for a new contract. Callum was brilliant very insightful
December 6, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Jezz,
Thanks for letting us know what an amazing job Callum did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Millicent helped me go through the…
Millicent helped me go through the greats benefits of vodaphone and was very cheerful
November 29, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Alfred,
Thanks for taking your time to leave this review for Millicent.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service and friendly staff
We were served by Ken and he was fantastic. He listened to our needs and found us a great deal. He was knowledgeable, patient and friendly. He went above and beyond our best expectations and got our old phone working on our new tariff while preserving our number and data and offered to look into sorting out a new phone when we needed to upgrade. We went away very happy. Thanks to Ken.
November 24, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey David,
Thanks for letting us know what an amazing job Ken did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Computer, and now Vodafone Complaints, says 'No'
Computer said No. Existing Vodafone Airtime plan ok. Can't buy new phone without new airtime plan. New plan costs £5pm x 36 mths extra and binds me for 24 mths. Came to spend > £1300. Left to buy phone elsewhere and close existing airtime. Useless
Now you say contact your sales team? What's the point? You're not offering anything different from the store and I've already spent an hour in your store. Nice to offer me another chance to waste my time. Terrible customer service.
November 24, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Barry,
Thanks for sharing your experience. It's disappointing to hear you've not been able to come to a satisfactory deal with our Sales Teams. Our Teams will offer you the very best deals available.
If you'd like to reach out to discuss this again with our Sales Team, you can reach them on 03333040191 or Live Chat: https://www.vodafone.co.uk/contact-us/
Thanks, Vodafone Social Media Team
Kenneth was super helpful.
November 6, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Peter,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Professionalism at it's best
Kenneth at Bristol Cribbs Causeway was excellent! His knowledge and professionalism can not bettered. A credit to the store
November 5, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great to argue with customer in front of a shop full of people!
Issue was that I was not receiving app icon badge on Whatssapp so was missing new messages. There was obviously a setting that I couldn't find.
Advisor told me the S23 is a great phone and that this is a minor issue, everything else works, so he couldn't understand why I was complaining and that I should just put up with it!
He just didn't get that, whilst this may be minor to him, to me it was really important and ..... I do actually want ALL the features on my latest model phone to work, I won't be grateful that 90% of them do!
After much arguing the point, he did find the missing hidden setting, which was all I wanted.
October 2, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Cath,
Thanks for taking the time to share your experience. This really isn't what we'd expect to see and we're sorry that it happened - it should've been an easy conversation. This will be fed back to our Bristol Cribbs team. If you ever need help again, please feel free to pop our team a message over on our social channels:
Facebook - vodafone.uk/3lCYUxW
X (Formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
very good customer service
October 28, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Badrul,
Thank you for your review and feedback, we appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
SIM issue
I recently had an issue with old mobile network locked so unable to use another SIM provider. On arrival to store, very friendly and welcoming staff with smiles. The customer service received was excellent and really feel Callum (Store Manager) showed great patience and willingness to help resolve my problem even though no longer with Vodafone. He managed my expectations well and has done everything possible to get it sorted. Thanks again really appreciate it 👍
October 18, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Paul,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The sales yuxiao is very helpful
October 14, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Beth is giving a super good and…
Beth is giving a super good and efficient service! Highly appreciated!
October 12, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
really helpful
Milly was excellent and really helpful. Despite being new she was knowledgeable, patient and an excellent conversationalist. All in all, a smooth service.
October 8, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bristol Cribbs
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
We were served by a new employee on…
We were served by a new employee on Saturday looking for a new phone and a few new SIM plans. It was the girls 2nd day serving customers and she did an amazing job!
October 7, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Helen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Callum was awesome
Callum was awesome, very thorough and resolved a complicated issue!
September 25, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Marcus,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent service by Slavia in call…
Excellent service by Slavia in call centre then Ben at Bristo Cribbs. Found phone defunk but new phone up and working. Thanks both.
August 17, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Jason,
Thanks for the lovely review and fantastic support for Slavia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service thankyou
Excellent service thankyou.
Especially Ben. Felt very happy with unbiased and clear advice.
August 16, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Sarah. Thank you for your review for Ben. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous Vodafone
The amazing person we worked with to get my new phone
August 12, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi David. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class service from Callum
Choosing what handset and airtime plan to upgrade to can be very daunting as there are so many options to choose from...4G, 5G, 64GB, 125GB etc etc. Callum (Senior Store Manager) at Cribbs was jiust brilliant and so thorough in explaining (and ensuring I understood) how the new contracts work for the phone and explained the airtime plans and took the time to look at my current usage to ensure I was selecting the right plan (and phone) for my needs. I left the store absolutely delighted with my purchase, and the service I received was first class/exceptional. Callum: thank you so much for your time and patience today. Mel
August 5, 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Mel,
Thanks for letting us know what an amazing job Cal did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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