Vodafone UK - Brompton Road Reviews 

185
TrustScore 5 out of 5

4.9

110 Brompton Road, Knightsbridge, SW3 1JJ London, GB


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Rated 5 out of 5 stars

I had a great experience at Vodafone thanks to Mohamed and Jatinder. They were both incredibly helpful while assisting me with my payment and took the time to fully understand my issue instead of ru... See more

Company replied

Rated 5 out of 5 stars

This is by far the best Vodafone store. I had a rather complicated issue, but they handled everything professionally from start to finish. They even fixed a mistake that had been made by Vodafone’s... See more

Company replied

Rated 5 out of 5 stars

The whole atmosphere from the moment the manager Hassan opened the door with a smile to the sales supervisor who looked after me Amran was positive. The staff smile (yes true!) and are super helpful.... See more

Company replied

Rated 5 out of 5 stars

Daria and the store manager were so helpful in my purchase of my new phone. They walked through every step of the process clearly, made excellent small talk while waiting for systems to process, and p... See more

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Company details


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  • 110 Brompton Road, Knightsbridge, SW3 1JJ, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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4.9

All reviews

(185)

41,572 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Brompton Road Branch

Just want to say a massive THANK YOU to the Brompton Branch for assisting me with my Sim card issues, A special shout-out to Ricky - For your patience and positivity, assisting me from beginning to end, along side Amran and Mohammed. Keep up the great work!!!

May 29, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone’s customer service was great…

Vodafone’s customer service was great todayquick, helpful, and friendly. Really appreciated how smoothly everything was sorted out.

May 22, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Hey Obinna,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff

Great staff

May 22, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Hey *CUSTOMER NAME*,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ricky is so helpful and amazing person

Ricky is so helpful and amazing person. He helped me a lot to understand my bills. Thank you so much !!🌟🌟🌟🌟🌟

May 22, 2025
Unprompted review
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Reply from Vodafone UK - Brompton Road

Hey Larysa,

Thanks for the lovely review and fantastic support for Ricky. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing and friendly staff

Amazing and friendly staff, very professional and approachable! Great experience, thank you very much!

May 2, 2025
Unprompted review
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Reply from Vodafone UK - Brompton Road

Hey Ajda,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Yossef is Amazing at Vodafone in front of Harrods…

Yossef at Vodafone in front of Harrods was amazing no rubbish and no time wasting. He is a life saver

May 1, 2025
Unprompted review
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Reply from Vodafone UK - Brompton Road

Hey Camilla,

Thanks for the lovely review and fantastic support for Yossef.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hassan was kind enough to provide me…

Hassan was kind enough to provide me with a charger for my phone as it was dying.

April 26, 2025
Unprompted review
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Reply from Vodafone UK - Brompton Road

Hey Nadeen,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

They allowed me to use their charger x

April 26, 2025
Unprompted review
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Reply from Vodafone UK - Brompton Road

Hey Fatima,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful and courteous!

Extremely helpful and courteous! Got us exactly what we needed. Thank you!

April 24, 2025
Unprompted review
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Reply from Vodafone UK - Brompton Road

Hey Bill,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

April 22, 2025
Unprompted review
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Reply from Vodafone UK - Brompton Road

Hey Lise,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Yousef was great helping me transfering…

Yousef was great helping me transfering my data over , professionally fixed my problem , legend

April 19, 2025
Unprompted review
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Reply from Vodafone UK - Brompton Road

Hey Mrigal,

Thanks for the lovely review and fantastic support for Yousef.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ricky was a real gent

Ricky was a real gent. I am currently in London for a visit with my daughters and using Google Maps to navigate has drained my phone battery and my backup battery packs and I am due to get the train home tonight with digital tickets and I couldn’t find anywhere to charge my phone. Ricky allowed me to charge my phone and in doing so averted potentially disaster of not being able to get on the train.
All of the staff in this store were just lovely and so friendly. I am a Vodafone customer and I am so grateful to your staff. Thank you.

April 17, 2025
Unprompted review
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Reply from Vodafone UK - Brompton Road

Hey Hirm,

Thanks for the lovely review and fantastic support for Ricky.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick excellent professional service by…

Quick excellent professional service by staff by the name of ricky.

April 11, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Hey Andrew,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

i had a helpful and great exprince with…

i had a helpful and great exprince with Aya.She was polite ,exprinced and very helpful.I am happy coustomer.

April 6, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Overall I had a great experience Ricky…

Overall I had a great experience Ricky was helpful and well informed and friendly

March 26, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Thanks for your awesome feedback for Ricky 😊
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Mohamed was incredibly helpful and…

Mohamed was incredibly helpful and proved himself to be extremely useful to me,Definitely an asset to his team Thankyou to Mohammed and Vodafone in Knightsbridge .

March 20, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Amran…

Fantastic service from Amran at the Knightsbridge branch! Sorted my upgrade very efficiently and professionally. Arranged an excellent promotion deal. Knowledgeable and very helpful. Thank you Amran.

March 20, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Hi William,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ricky was such kind

Ricky was such kind, very helpful, definitely recommend and high attention to clients

March 8, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service.

March 7, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Hi there,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Staff were very helpful..

March 7, 2025
Unprompted review
Vodafone UK - Brompton Road logo

Reply from Vodafone UK - Brompton Road

Hi Segun,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

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