I've just visited the Bromsgrove store with a query about my existing contracts and ended up coming out saving over £150 a month! I've also changed my home broadband from BT to Vodafone which has halv... See more
Company replied
Location
Switch location69 High Street, B61 8AQ Bromsgrove, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came in at just before close, Cian and Imran were happy to help beyond working hours which was really appreciated. They showed me the best deals and took the time to explain any initial concerns.
Company replied
I went to the Bromsgrove store to sort out my access to my account. I spoke to Imran and Cian who sorted the issue really quickly. Also I mentioned i was travelling abroad and checked the charges.... See more
Company replied
Cian and Imran were extremely knowledgeable and helpful, and secured me a great deal for my switch. Fantastic service.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bromsgrove
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
69 High Street, B61 8AQ, Bromsgrove, United Kingdom
4.9
Excellent
557 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cian,very helpful and knowledgeable
Cian,very helpful and knowledgeable . Walked me through everything
July 10, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Narinder and cian at the Bromsgrove…
Narinder and cian at the Bromsgrove store Great service friendly staff thank you for your help.
July 10, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Amanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went to the Bromsgrove store to sort…
I went to the Bromsgrove store to sort out my access to my account. I spoke to Imran and Cian who sorted the issue really quickly. Also I mentioned i was travelling abroad and checked the charges.. As a result I actually saved money as they help organise my account so I actually left with a much better Broadband deal, new handset and data roaming package.. Thank to yoy both really helpful, knowledgeable and fun to deal with.. A credit to Vodafone 👍👍
July 9, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and very friendly and…
Very helpful and very friendly and helpful best phone shop in Bromsgrove
July 8, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Rob,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bromsgrove
Hey Abby,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cian at Vodafone Bromsgrove has been…
Cian at Vodafone Bromsgrove has been brilliant! He welcomed us into store, patiently listened to me and answered all my queries with setting up our new broadband service. Thank you so much! 👍☺️
July 4, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Hilary,
Thanks for the lovely review and fantastic support for Cian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Faheem was a perfect gentleman
Faheem was great . Very knowledgeable and helpful.
July 3, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Angela,
Thanks for the lovely review and fantastic support for Faheem.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service from Faheem!
July 2, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hi Mike, thank you so much for your wonderful review and the amazing support you’ve shown for Faheem, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Imran was fantastic and really assisted…
Imran was fantastic and really assisted in our complex situation. He went over and above to help and get us a new phone and reduce payments moving forward. Thank you
July 2, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Becky,
Thanks for the lovely review and fantastic support for Imran.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service today served by…
Great customer service today served by Cian 😃
June 26, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Would give no stars if I could
Would give no stars if I could. My phone broke. As I can’t be without a phone due to being emergency call out for my daughter and my disabled father. My only option was to take out another phone plan despite paying for the faulty one. There is £470 left of the plan and Vodafone will only offer £250 of that back. I have spent 9 hours(!!!) trying to resolve contracts I was forced to take that shouldn’t have ever been changed. I was told I HAD to take them out as the phone contract o was on no longer existed. The men in the shop were intimating and when I was told I would be called back I wasn’t. This occurred 3 times and I was cut off twice. They only accept incoming calls. I had to take time off work unpaid. The specialist care team can’t offer anything further. So likely to be stuck with a replacement refurbished phone I don’t need and a new one. I have been a customer for over 25 years. Avoid at all costs!
June 13, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hi there. We’re sorry to hear about your experience, Vic , and the frustration caused while trying to fix your phone. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bromsgrove
Hey Jaks,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from Cian and…
Excellent service from Cian and Georgia. Thank you both for your help.
June 23, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Nicholas,
Thanks for the lovely review and fantastic support for Cian and Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was seen by Cian he was very helpful…
I was seen by Cian he was very helpful and friendly he also got me a discount on my sim contract so really happy about that..I have been into bromsgove Vodafone previously in December and cian was really helpful professional and so friendly they
June 20, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Emma,
Thanks for the lovely review and fantastic support for Cian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bromsgrove
Hey Kenneth,
Thanks for the lovely review and the fantastic support you’ve shown for Staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service
June 18, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Cain was brilliant
Cain was brilliant, really knowledgeable and so helpful. He made the process of upgrading my phone really easy and enjoyable. Can recommend Cian 100%.
June 15, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Cain , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Today we came into the shop to buy a…
Today we came into the shop to buy a new phone for my husband. However, I brought an new phone Samsung Galaxy A17. Cian was very helpful by discussing the contract for the phone and help discuss about my husband leaving another phone company. It was very interesting as we talked about #hashbrown
June 13, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Joanna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Pleasant and knowledgeable staff.
Pleasant and knowledgeable staff.
Would have liked more options for deals but came away satisfied
June 12, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
"Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Namira offered excellent service
Namira offered excellent service. She guided me and my Dad thru the process of swapping our accounts, which took the best part of an hour and a complicated process; during which she displayed patience and high-class customer service throughout. She’s an exemplary employee.
June 11, 2026
Unprompted review
Reply from Vodafone UK - Bromsgrove
Hey Max,
Thanks for the lovely review and fantastic support for Namira. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.