We visited a Vodafone store in 'Burgess Hill (West Sussex)' on 4th June 2026, where we were greeted by an exemplary advisor. The purpose of our visit was for me to update my iPhone contract as my 24-m... See more
Company replied
Location
Switch location11 Market Place, RH15 9NP Burgess Hill, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Max was excellent. It wasn’t just that he saved me money but he was creative in how we structured my contracts, as well as being charming and funny in what, let’s face it, is a fairly mundane task of... See more
Company replied
I went to Vodafone in Burgess Hill with a very complicated problem that customer services on the phone could not sort out. The assistant manager Caleb was incredibly helpful and patient. Five star tr... See more
Company replied
Excellent customer service at your Burgess Hill branch - in particular 0liver and Dylan. Very knowledgeable and sorted out our problem with no hassle. Made us feel at ease - very helpful. Will def... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Burgess Hill
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
11 Market Place, RH15 9NP, Burgess Hill, United Kingdom
4.9
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dylan was beyond helpful and looking at…
Dylan was beyond helpful and looking at options for me. I would highly recommend using this store
August 9, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Felicity,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Max was very polite and helpful
Max was very polite and helpful. He has managed to organise my account for four phones, and set up broadband package.
August 8, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Samantha,
Thanks for the lovely review and fantastic support for Max.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan was very friendly and…
Dylan was very friendly and professional. He explained everything and was very helpful.
August 5, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Jane,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan was honest & helpful with…
Dylan was honest & helpful with knowledge of the best way to change things to meet my needs.
August 4, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Jackie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service at your…
Excellent customer service at your Burgess Hill branch - in particular 0liver and Dylan.
Very knowledgeable and sorted out our problem with no hassle. Made us feel at ease - very helpful. Will definitely come back!
August 1, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Sharon,
Thanks for the lovely review and fantastic support for Oliver and Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan was great and helped me move…
Dylan was great and helped me move everything over with no issue and due to a previous bad experience 3 years ago he gave me that service on the house. This is the type of service that keeps me coming back. Thank you
July 24, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Sam,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan helped geting me a new phone
Dylan helped geting me a new phone. Thank u
July 19, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Vincent,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Burgess Hill
Hey Mabel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan harvey and Matt were great
Dylan harvey and Matt were great, set my broadband up with ease! Thank you!
July 3, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Pamela,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan was very helpful and made sure to…
Dylan was very helpful and made sure to get the best price for my new sim plan
July 1, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Aly,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Staff very helpful
Staff very helpful. Max sorted out problem with phone, everything clearly explained in words that I understood.I give Max 5 stars for being such a nice friendly person.
June 19, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hi Mary. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Clear and straightforward
They were very accommodating and gave clear and straightforward advice in store
June 11, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Sharon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A very positive experience
A very positive experience. I always come to the Burgess Hilll store, eventhough I could use a closer store. Staff are very approachable and friendly. They are knowledgable and make sure you get the best deal and the right one for you. Very happy with the service Dylan provided.
June 6, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hi Karen, we are pleased to hear about your fantastic experience. It's great to hear Dylan was helpful, got you the best deal and delivered an excellent service. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
We visited the store for an upgrade
We visited the store for an upgrade. Max looked after us and it was painless. Definitely recommend. 👍🏼
June 5, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Thanks for the feedback, it's great to know that our team provided excellent service.
Thanks,
Vodafone Social Media Team
Dylan at burgess hill is always so…
Dylan at burgess hill is always so helpful
June 5, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
We appreciate you taking the time to share your positive experience.
Thanks,
Vodafone Social Media Team
New contract sorted
Dylan & staff today was very professional and helpfull for what I needed them to do for me and xplained all thoroughly.
June 5, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hi Wayne.
We appreciate you taking the time to leave us such a wonderful review. We're so glad to hear that our staff was professional and helpful and that they explained everything thoroughly.
Thanks,
Vodafone Social Media Team
I received an excellent service this…
I received an excellent service this morning from Max when I went to upgrade my phone. Thank you so much.
May 30, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Over several visits to the store I have…
Over several visits to the store I have only good things to say ! Dylan was great with advising what was best for an upgrade for myself, and subsequently setting up a whole new phone for my daughter.
Great advice and knowledge and always helping with a great deal.
May 24, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Alice,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The sales assistant Max was very…
The sales assistant Max was very helpful and knowledgeable. Great customer service Vodafone!
May 24, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey James,
Thanks for the lovely review and fantastic support for Max.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan's expertise and helpfulness
Sorted out a problem for me and then saved me some money with my ongoing contract.
Extremely pleased with advise given.
May 13, 2025
Unprompted review
Reply from Vodafone UK - Burgess Hill
Hey Lindsay,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.