Vodafone UK - Burnley Reviews 

283
TrustScore 5 out of 5

4.9

36 The Mall, BB11 1BA Burnley, GB


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Rated 5 out of 5 stars

LIAM IS EXCELLENT! He solved an engineer billing and account issues on 5 different ongoing plans that’s has taken years to resolve! Thankyou soo soo much , you are the best at Vodaphone Burnley branch... See more

Company replied

Rated 5 out of 5 stars

I went to Vodafone in Burnley and sat down with Keifer to sort my new Wi-Fi. He was unbelievably helpful and knowledgeable about everything I asked! I usually find these tasks daunting but he made eve... See more

Company replied

Rated 5 out of 5 stars

keifer served me today. he was such a pleasant man really took the time to explain all the different offers they had in store. i ended up getting the new iphone. really pleased with it

Company replied

Rated 5 out of 5 stars

Sean at the Burnley branch found a terrific deal on the new Google Pixel 11 pro. Excellent customer service.

Company replied


Company details


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  • 36 The Mall, BB11 1BA, Burnley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

283 reviews

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4.9

All reviews

(283)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable service

Reliable service every time I come in. Liam made everything very easy to understand thank you very much.

July 11, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi George,

This is such an amazing review for Liam. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Tom was really helpfull got my camera…

Tom was really helpfull got my camera working for me again

July 8, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi James,

This is lovely feedback for Tom. It's great to hear he got your camera working again. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Keifer was brilliant really helped with…

Keifer was brilliant really helped with my issues and fixed everything I need

July 9, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Steven,

Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Keifer.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hello

Hello, just popped in Burnley for a tech service and keifer was very helpful and I even learnt him a thing or two haha

July 6, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Liam was very knowledgeable and helpful. He talked me through my options and found the contract that was right for me. Excellent service, would definitely recommend.

June 14, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hey there,

Thanks for taking the time to share this 5 star review regarding your experience with Liam.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Did really well helping us both out…

Did really well helping us both out getting the phones sorted

May 31, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Yvonne,

It's great to hear about your recent experience, thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Tom very helpful and patient getting…

Tom very helpful going through offers

May 26, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi there,

We love to hear it! Thanks for taking the time to share this great review with us.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Tom helped with a tech issue with my Samsung great service :)

May 19, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Brian,

Thanks for taking your time to leave this feedback for Tom. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service

Great service from Liam with my contract

May 19, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Ryan. Thank you for your review for Liam. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and sorted my new phone…

Very helpful and sorted my new phone quickly for me.

May 18, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Shaun,

Thank you for your review and great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 1 out of 5 stars

Wow what a sneaky con they got going

Wow what a sneaky con they got going. I'm on a pay as you go bundle. Now with my bundle I get 7gb date and if not used it roles over. WELL I reached 24gb of data. Topped up it went down to 14gb. So doesn't really role over. So I'm down 10gb thanks for the fake role over.

May 6, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hey there Paul,

Thank you for taking the time to share this feedback with us. It's disappointing to hear that you've been having some issues with your data rollover, we'd love to help you with this.

Please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY so we can assist further.

Thanks, Vodafone Social Media Team.

Rated 5 out of 5 stars

Fab deal and really helpful advisor Liam

Fab deal and really helpful advisor Liam

April 25, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Laura,

We love to hear it! Thanks for highlighting what a great experience you had with Liam.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Keifer was great in store a big help

Keifer was great in store a big help

April 8, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Sam,

It's great to hear about your recent experience and feedback for Keifer. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

awesome service great deal

Big man Keifer got my upgrade sorted very happy with service and the deal

March 13, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Tom,

It's great to hear your feedback for Keifer. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Keifer was brilliant and really made my…

Keifer was brilliant and really made my visit worth while!!

March 11, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi John,

It's love to see Keifer made such a great impression, we love to see it! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Polite and good communication

Polite and good communication

March 5, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hey Sarah,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was excellent at helping my dad…

Liam was excellent at helping my dad swap from an older iPhone to a newer one. The process was quick and easy and Liam was very pleasant.

February 10, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

It's great to see Liam was able help your dad switch to his new phone.
Thanks for your feedback, The Vodafone Social Media team

Rated 5 out of 5 stars

Keifer got us sorted for home broadband…

Keifer got us sorted for home broadband very happy with the service in store very helpful

February 4, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Diane,

It's great to hear your feedback for Keifer, thanks for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing really great customer service

Amazing really great customer service. Liam was a fantastic guy to deal with.

February 4, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Julie,

Thank you for taking the time to review and share this great feedback for Liam.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Keifer gave me very good service happy…

Keifer gave me very good service happy with the outcome!!

January 16, 2024
Unprompted review
Vodafone UK - Burnley logo

Reply from Vodafone UK - Burnley

Hi Patrick,

Your feedback is really valuable to us, so thanks for the review! We're glad you had a positive experience with Keifer.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

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