A young lady by the name of Hamna was exceptionally helpful and very knowledgeable. Please let her know how thankful I was for the service she provided
Location
Switch location14 Underhill Walk, DE14 1DE Burton on Trent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the Burton branch today and I was served by Ryan who was fantastic . I chose to go to the Burton store despite me living closer to Derby due to terrible rude management Sayfur and Jay at... See more
Company replied
Excellent customer service! My last visit was 2 years ago and staff was really helpful and sorted my roaming in a blast! There and back again, Zanas helped us twice with our new phone and account chec... See more
Company replied
Went in to check if I was eligible for an upgrade - Kiera managed to find I could have a brand new phone for less than I'm currently paying
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Burton on Trent
Written by the company
Contact info
14 Underhill Walk, DE14 1DE, Burton on Trent, United Kingdom
4.9
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Ryan at Burton
I visited the Burton branch today and I was served by Ryan who was fantastic .
I chose to go to the Burton store despite me living closer to Derby due to terrible rude management Sayfur and Jay at the store there.
Ryan was very efficient and friendly and sorted me out with a great deal to add an additional sim on to my account and he also got me an amazing deal to renew my broadband.
I will be recommending Ryan and the Burton store to family and friends.
June 12, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Sally,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Hamna sorted out my transfer very…
Hamna sorted out my transfer very smoothly.
June 11, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Sandra,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Burton on Trent
Hey Sandra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly member of staff
Friendly member of staff. Ryan was very helpful. Set new phone up and swapped everything over. Found me a cheaper plan
June 8, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Sharon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great help in store from Ryan
Great help in store from Ryan. Restored my phone back to original settings and able to use it like normal and rid of viruses .Tremendous
June 1, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Isabella,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service from zanas for my iPhone…
Good service from zanas for my iPhone 17 pro deal
May 31, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Burton on Trent
Hey,
Thanks for the lovely review and fantastic support for Hamna
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great help with my toby carvery app so…
Great help with my toby carvery app so I can go later. Ryan helped with this
May 15, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey David,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hamna was very helpful
Hamna was very helpful. She sorted out my transfer. Thank you Hamna :)
May 12, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Bob,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ryan transferred all information from…
Ryan transferred all information from old yo phone to new. Very grateful
May 8, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Peter,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan saved me some money on my home…
Ryan saved me some money on my home broadband package and sim only deal. Helped me massively and very thankful customer
May 8, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Wendy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Transferred information by Zanas
Transferred information by Zanas. Brilliant job. Great service
May 7, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hamna was excellent she sorted out my…
Hamna was excellent she sorted out my phone and transfer
May 7, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Mcquilton,
Thanks for the lovely review and fantastic support for Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
If you have a problem go to Vodafone Burtonwent into Vodafone Burton to sort out…
I went into Vodafone Burton to sort out a query with my router after my fibre fit.I was taken care of by Ryan and Alex.I left with all my issues sorted out and a couple of things i didnt know about were dealt with as well.Great service.Very pleased
May 6, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Bob,
Thanks for the lovely review and fantastic support for Ryan and Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Transfer data from old phone
Ryan helped me transfer all my dater and was very pleasant and pastant
May 4, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zanas was able to get us a better…
Zanas was able to get us a better broadband deal then BT.
May 2, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely service zanas
May 1, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Burton on Trent
Hey Adrian,
Thanks for the lovely review and fantastic support for Zanas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
upgraded my phone in store
upgraded my phone in store, Ryan was so helpful and got me a great deal.
Thank you Ryan
May 1, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Katie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Service , Staff , everything
Fantastic service as always sorted my issue out and I walked away a happy customer highly recommended.
Please award Alexandru deputy manager with high recognition.
April 30, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Paul,
Thanks for the lovely review and fantastic support for Alexandru.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.