A young lady by the name of Hamna was exceptionally helpful and very knowledgeable. Please let her know how thankful I was for the service she provided
Location
Switch location14 Underhill Walk, DE14 1DE Burton on Trent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the Burton branch today and I was served by Ryan who was fantastic . I chose to go to the Burton store despite me living closer to Derby due to terrible rude management Sayfur and Jay at... See more
Company replied
Excellent customer service! My last visit was 2 years ago and staff was really helpful and sorted my roaming in a blast! There and back again, Zanas helped us twice with our new phone and account chec... See more
Company replied
Went in to check if I was eligible for an upgrade - Kiera managed to find I could have a brand new phone for less than I'm currently paying
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Burton on Trent
Written by the company
Contact info
14 Underhill Walk, DE14 1DE, Burton on Trent, United Kingdom
4.9
Excellent
292 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got a new phone ewith more data for a…
Got a new phone ewith more data for a similar cost. Served by zanas
April 30, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Linda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex was very helpful today sorted…
Alex was very helpful today sorted everything out for me I’m very happy
April 30, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zanas was great
Zanas got me a great deal on the Samsung A17 ans managed to move my data in store. Great
April 30, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Jo,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hamna was really helpfull with us
Hamna was really helpfull with us. Very happy with the outcomes.
April 30, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Ingrid,
Thanks for the lovely review and fantastic support for Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Burton on Trent
Hey Irvin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service! My last visit was 2 years ago and staff was really helpful and sorted my roaming in a blast! There and back again, Zanas helped us twice with our new phone and account checks and e-sim updates.. Thank you for your support and polite service. Def 5 Star
April 23, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade done and helped transfer my…
Upgrade done and helped transfer my data. Really happy with service received from Ryan
April 20, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Alan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got a good deal on a new samsung s26
Got a good deal on a new samsung s26. They transfered my data in store. Was served by zanas.
April 7, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Beata,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Could not get into my Vodafone account
Could not get into my Vodafone account. Zanas was able to get this fixed and helped me reset my password
April 4, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Maggie,
Thanks for the lovely review and fantastic support for Zanas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zanas was friendly when we went to…
Zanas was friendly when we went to collect our phones. Was able to get data moved across.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Impey,
Thanks for the lovely review and fantastic support for Zanas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hamna was a star she helped sort our…
Hamna was a star she helped sort our transfer very smoothly.
March 28, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Hamna was fantastic and very helpful
March 28, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Janet,
Thanks for the lovely review and fantastic support for Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hamna helped transfer everything to my…
Hamna helped transfer everything to my new phone and she was lovely.
Thank you Hamna
March 28, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Patricia,
Thanks for the lovely review and fantastic support for Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Upgrade done in store
Upgrade done in store and helped by Ryan in store with all my data being transferred. Very reliable service
March 19, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Merrlyn,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hamna was very helpful and patient
Hamna was very helpful and patient
March 14, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Dave,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Burton on Trent
Hey Liz,
Thanks for the lovely review and fantastic support for Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hamna helped me with my transfer
Hamna helped me with my transfer, thank you excellent service
March 11, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Hamna for sorting my transfer
March 11, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Linda,
Thanks for the lovely review and fantastic support for Hamna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Burton on Trent
Hey Na,
Thanks for the lovely review and fantastic support for Zanas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zanas was able to get me a good deal…
Zanas was able to get me a good deal for a new mobile phone ans my broadband renewed. They were able to transfer my data across as well.
March 3, 2026
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey David,
Thanks for the lovely review and fantastic support for Zanas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.