Vodafone UK - Bury The Mall Reviews 

260
TrustScore 5 out of 5

4.9

5 The Mall, Mill Gate Shopping Centre, BL9 0QQ Bury, GB


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Rated 5 out of 5 stars

Offered me great discounts ..chrissy was the sales representative..she was great very informative and keen on getting me a good deal, broke down all details so I understood them well

Company replied

Rated 5 out of 5 stars

Went in for an upgrade and Chrissy was absolutely amazing right from the start! She’s already sorted a previous issue I had with my broadband for over a week and she sorted it in 10 minutes!! Was supe... See more

Company replied

Rated 5 out of 5 stars

Chrissy the assistant manager has been absolutely 💯 outstanding in helping us with our sons phone and for me with broadband issues. She needs a parish or something from management! She is an absolu... See more

Company replied

Rated 5 out of 5 stars

Jacob was brilliant. We wanted an upgrade on a handset and a smart watch as well as some other numbers having a tariff change. He was methodical and kept us all amused with his jokes. Kept us informed... See more

Company replied


Company details


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  • 5 The Mall, Mill Gate Shopping Centre, BL9 0QQ, Bury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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1-star

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4.9

All reviews

(260)

40,694 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a very nice experience in store…

I had a very nice experience in store today when i had an issue with my billing! thanks guys 🩷

July 31, 2025
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey Gia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with customer service

Upgraded 2 sim only contracts got great deal and very happy with price I got. Chrisssy have done amazing job. Definitely recomend to everyone

July 25, 2025
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey Rafal

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top class customer service

Rachel was so helpful in getting me the best deal on a top of the range phone. Very patient with me, explaining every step. Top class customer service.

July 19, 2025
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey there,

Thanks for the lovely review and fantastic support for Rachel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Erica

Erica, the colleague who served us was extremely professional and was able to assist with our query of gaining a new SIM card, and also saved us an additional £2 off our monthly broadband bill! Thankyou very much x

July 7, 2025
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey Christina,

Thanks for the lovely review and fantastic support for Erica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I walked in with a major problem about…

I walked in with a major problem about double payment but Erica gave me the solution by ringing 191 who I’m sure will be able to help. Thanks again Erica👍

July 3, 2025
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey William,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Store review

Came in store for a number change and the store assistant helped with reducing our monthly bills

July 1, 2025
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The assistant Erica

The assistant Erica, was marvellous. She made everything simple and was friendly and easy to talk to.

June 26, 2025
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey Mr Doug,

Thanks for the lovely review and fantastic support for Erica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

helpful staff!

I spoke to erica and she was very friendly and helpful! walked me through everything and explained each thing, answered all my questions right away and seemed very happy to help

June 25, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Beth. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Erica she very polite person

Erica she very polite person
Very good service

June 11, 2025
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hey Iqbal,

Thanks for the lovely review and fantastic support for Erica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zolfi bury store

Zolfi worked for two hour to help me with my broken phone. Brilliant customer service l.

June 11, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey There,

Thanks for the lovely review and fantastic support for Zolfi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelly was brilliant

Kelly was brilliant. Her knowledge and person skills are A1

May 29, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Jacqui,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good advice

Very good advice. Very helpful and friendly staff. Kelly and Crissy were extremely helpful and welcoming.

May 29, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Katy,

Thanks for the lovely review and fantastic support for Vodafone staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

customer service

absolutely fantastic customer service, served by chrissy. outstandingly helpful and patient x

May 28, 2025
Unprompted review
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Reply from Vodafone UK - Bury The Mall

Hi Alfie. Thank you for your review for Chrissy. It's always lovely to read fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Erica is the best

Erica is the best! She's very informative and gives fantastic service! Will definitely be back!

May 27, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hi Dave. Thank you for your review for Erica. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelly was great and very friendly

Kelly was great in assisting me upgrade my daughter’s phone, very friendly and trustworthy, even saved me money on an existing plan. Thankyou!

May 24, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Natalie,

Thanks for the lovely review and fantastic support for Kelly. It's always great to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by Chrissyservice

Excellent service by Chrissy

May 24, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Mark,

Thanks for the lovely review and fantastic support for Chrissy.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelly was amazing

Kelly was amazing, very polite and very helpful
Regards Sean

May 23, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Sean,

Thanks for the lovely review and fantastic support for Kelly.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpfully and friendly and give…

Really helpfully and friendly and give us alot of advice

May 16, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Danielle,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful experience from Kelly in…

Wonderful experience from Kelly in assisting me have a favourable plan and explaining to me the details

May 2, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Kevin,

Thanks for the lovely review and fantastic support for Kelly.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Christine was amazing

Christine was amazing , and she made sure we understood everything and was happy with the new plan

May 1, 2025
Unprompted review
Vodafone UK - Bury The Mall logo

Reply from Vodafone UK - Bury The Mall

Hey Tisha,

Thanks for the lovely review and fantastic support for Christine. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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