Offered me great discounts ..chrissy was the sales representative..she was great very informative and keen on getting me a good deal, broke down all details so I understood them well
Company replied
Location
Switch location5 The Mall, Mill Gate Shopping Centre, BL9 0QQ Bury, GB
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See what reviewers are saying
Went in for an upgrade and Chrissy was absolutely amazing right from the start! She’s already sorted a previous issue I had with my broadband for over a week and she sorted it in 10 minutes!! Was supe... See more
Company replied
Chrissy the assistant manager has been absolutely 💯 outstanding in helping us with our sons phone and for me with broadband issues. She needs a parish or something from management! She is an absolu... See more
Company replied
Jacob was brilliant. We wanted an upgrade on a handset and a smart watch as well as some other numbers having a tariff change. He was methodical and kept us all amused with his jokes. Kept us informed... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bury The Mall
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
5 The Mall, Mill Gate Shopping Centre, BL9 0QQ, Bury, United Kingdom
4.9
Excellent
260 reviews
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Rachael
Friendly helpful staff especially Rachael who who listened to what we wanted was very professional and didn't try to push anything on us will definitely come back again.
January 24, 2025
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Stacey,
Thanks for sharing your fabulous feedback for Rachael. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
That help you whatever you need help with
Kelly was very helpful and kind and she was very nice
January 24, 2025
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Samantha,
What lovely feedback for Kelly! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went above and beyond with the help…
Went above and beyond with the help very polite and friendly, no problems whatsoever and I’m very happy with the service.
January 20, 2025
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hello, Vanessa,
It's great to hear about the positive experience which you had. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service. Everyone was really helpful and I would recommend Vodafone Bury to my family and friends.
January 18, 2025
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Caitlin,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Bury The Mall
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Great service ever I had at the…
Great service ever I had at the vadafone.
December 28, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hello, Aregai,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Eric and shah was amazing made my…
Erica and shah was amazing made my experience so easy to get a new phone nothing was too much trouble !! Thank you so much !!
December 26, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Melissa,
Thank you for reviewing and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very welcoming
Friendly helpful staff not only did they save me money on my monthly bill but got me a new phone thrown in the deal aswell great customer service all round great performance from staff and store
December 26, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Clinton,
Thank you for taking the time to leave us a 5 star review! We're happy to hear about your experience is store and congrats on the new phone and deal.
Thanks,
The Vodafone Social Media Team
Rachel is really helpful
Rachael is really helpful! She is a gem of Vodafone!! Very grateful for her efficient and professional service!!!
December 24, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi. Thank you for your review for Rachel. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bury The Mall
Thanks for your fab feedback Karen ☺️
All the best, The Vodafone Social Media Team
Very knowledgeable and helpful about…
Very knowledgeable and helpful about best deals for the family. Thanks Chrissy.
December 20, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Thanks for the five star review, Andrew! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
SHAR ( AND ME GANG) WHAT A STAR 🌟
SHAR ( AND ME GANG) WHAT A STAR 🌟
As promised shar and the crew really managed to save this contract from going down the pan let me explain
I decided to get a contract phone and I was in the TRAFFORD CENTRE went into the vodaphone all I can say is the least said about JACOBS DISGUSTING BEHAVIOR THE BETTER he sold me a contract and phone totally unsuitable for me and was bullied into it and pressured for a sale and as I subsequently learned I wasn’t the first and I also left the store without a SIM card I had to return the next day to ask why the SIM card was missing to be told it’s not a big deal well I disagree any way and I’m disabled and find it very hard to get about so a few days later I was in bury and called in to the shop looking for a case for the phone to be greeted by shar and the crew very polite and really helpful and this was about 17.20 pm and he could see I was upset and asked could be help to which I explained what happened and he was horrified as the team in bury were brand new staff and also knew of JACOBS antics and asked me to come back when next in bury and they would sort all this out for me so a couple of days later I did it took almost 4 hours to sort the mess that JACOB 😡had caused and the girl who sorted it although it was a group effort it was her first day and she was a diamond 💎 and really felt I was a valued customer and also a friend but more than that a loyal customer and I walked out with the phone that was suited for me and I regularly call in for a chat 💬 and laugh and joke 😎😎😎😎😎
December 14, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hello, Joanne,
We're sorry to hear about your poor experience initially, but it's great to hear that Shar and the team turned your experience around. Thanks for taking the time to provide feedback.
Thanks,
Vodafone Social Media Team
Rachel was very helpful and patient…
Rachel was very helpful and patient with me. Great work!!
October 23, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Pamela. Thank you for your review for Rachel. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by an Asian man called…
Was served by an Asian man called Zulfi, recently. I went, because I had a problem with my phone, and I found his customer service skills absolutely atrocious. He was rude disrespectful, and completely disregarded what I went in for. I feel extremely disappointed, especially as a long time Vodafone customer and I hope he is pulled up on this behaviour, because I have no doubt that traits like that, are unfortunately, learnt over time. I’ll be leaving Vodafone once my contract ends, and I really hope his behaviour is addressed and dealt with appropriately.
October 10, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hello, Derek,
Thanks for taking the time to leave a review on your recent visit in store.
It's our aim to provide our customers with a helpful service, so it's disappointing to hear that this wasn't your experience. We appreciate you providing feedback on this experience and how it made you feel, as we're always looking to improve for our customers.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Never go with Vodafone
Never go with Vodafone, My contract is over and due to excessive disconnection and bad service I decided to leave them at the end of the contract but they charged me £45 more even though I informed them earlier and I had paid all of my contract payments. This is officially disrespecting the customer and extorting money.
October 14, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hello, Omid,
Thanks for taking the time to leave a review. We appreciate the importance of understanding what's happening with your bill, and if you've been charged more than expected on your final bill, we can certainly look into that for you.
Please reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone, so that we can take a closer look into this for you.
Thanks,
Vodafone Social Media Team
Kian made my experience worth my while
Kian made my experience worth my while. His customer service was excellent and explained everything in detail and was really knowledgeable. It gave me trust in the product I was purchasing and I’d recommend him highly to anyone popping in to the store.
October 8, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Kyle,
Thanks for taking the time to write such an excellent review! We really appreciate your feedback, sounds like Kian did a great job 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
What a great experience
What a great experience. The floor staff were incredible and the manager was approachable. I came in to talk about my broadband to Kian but ended up upgrading and buying a new phone. I would recommend this store to anyone, but especially people put off by new tech.
August 29, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Samantha,
Thanks for your review for Kian. This is lovely feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Kian was very helpful in choosing my…
Kian was very helpful in choosing my new phone very informative
August 12, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Kian,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Super experience in the bury store…
Super experience in the bury store zulfi was very patient and explained everything so simply the experience was fantastic would definitely recommend zulfi to friends and family
August 12, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Peter,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kian was very helpful first class…
Kian was very helpful first class service
July 17, 2024
Unprompted review
Reply from Vodafone UK - Bury The Mall
Hi Alan,
It's great to hear about the positive experience which you had with Kian. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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